So Sofitel Martitius-住客评论

Guest（情侣） 2025-12-01
All was good! Very nice hotel ! Good comfortable room ! Beach not so good as we want )
Guest（独自旅游） 2025-12-01
It was supposed to be a special trip for my birthday and I wanted to visit a country I’ve not been before. Chose this hotel because I’m aware of the quality of So Sofitels having stayed in them. The hotel has failed in many areas and levels. Service: they don’t replenish amenities; rooms are not cleaned on time so that I have to get out of my room so they can clean it in the late afternoon/evening. There’s poor communication between the reception and other departments. I waited 45 mins for a buggy to take me to the place where my taxi was waiting. I wasted an hour of my precious time which I had hoped to spend touring. I booked a boathouse activity on the first day I arrived. I arranged to be back before 2pm for the activity but it was cancelled and I wasn’t informed. I could have spent more time outside on my tour than to rush back only to be told it’s cancelled. The next day the lady at the reception actually told me to walk over to the boathouse and place my booking? Would you ask your guest to wake up at 9am and make a booking for the afternoon by themselves when there’s a modern invention called a mobile phone where she can call the boathouse and make the booking for me? On the last day when I actually managed to get it booked for 2pm through the reception and went I went there my booking wasn’t there. I went half an hour earlier just to be on time. The boat had left with someone else. I was then told the activity can be done at 230. I waited till 250pm. Food hygiene: if you prefer your food to be clean and hygienic, avoid the buffet. I saw the chef taking the pastries with his bare hands and placing them on the tray: I saw birds eating off a food item tray when it should have been covered; there were flies at the fresh juice jugs ; there were many items which were not covered so the birds had a feast. ?As it was my birthday I had already arranged with the hotel for something special at dinner. They confirmed there’ll be a birthday cake offered . When I finished my dinner, I ordered a drink and waited for my “surprise” but it never came. So almost 20 mins later I had to remind them that there was a “surprise birthday cake”. But what they brought over was a regular chocolate muffin. No wording, no candle. I was surprised to say the least. I finished the muffin and drink and went to pay. They never cease to amaze me - they charged for my complimentary birthday cake. I had to remind them and then they took the charge out. When I was leaving, one of the waiters said there was birthday cake for me!! I didnt know what to say. If there was a comp birthday cake, why would I order one? Why didn’t they bring it over?needless to say it was such a letdown and I had to mood nor appetite to eat the cake.? Lack of initiative and service spirit: Thee was once I asked for tissue paper (because they didn’t replenish). They took 30-40 mins to bring over and I wasn’t surprised they got the order wrong. They brought toilet paper instead of tissue paper. I told him I can’t wait up so I asked him to place it outside my door as it was getting late. On another occasion I asked for hot Milk to use with the coffee pod which they gave as a complimentary thing, but the milk was cold so I asked for hot milk to go with that. the lady who answered took almost 20 minutes to make a decision that I will have hot milk. How much effort does it take to make the decision to send it over? after telling me 20 minutes later, they took another half an hour to bring the hot milk. These are just some of the issues I faced. As it was my birthday trip I have tolerated it and not get affected. It spoilt my trip to Mauritius. Needless to say So Sofitel won’t be on my recommended list of hotels if my friends are planning a trip there.
酒店回复：
Dear Valued Guest,Thank you for sharing your detailed feedback regarding your recent stay at SO Sofitel Mauritius. I regret to learn that your experience did not meet your expectations, particularly during such a special occasion as your birthday.I sincerely apologize for the inconvenience you encountered with room cleanliness and the communication issues you experienced between departments. Our goal is to provide a seamless experience, and I understand that delays in service can significantly impact your stay. I will be addressing your comments with our team to enhance our operations.Regarding the concerns you raised about food hygiene, please be assured that we prioritize the health and safety of our guests. I appreciate you bringing this to our attention, and we will review our practices accordingly. I also apologize for the miscommunication regarding your birthday celebration. It is our intention to make such occasions memorable, and I regret that we fell short in this regard.Thank you once again for your insights. We value your feedback as it is essential for our continuous improvement.Sincerely,Sofitel SO Mauritius Team
Guest（情侣） 2025-10-01
服务效率低下，客房服务电话无人接听
酒店回复：
Dear Valued Guest,Thank you for taking the time to provide us with your feedback. We are disappointed to hear that you faced room service issue during your stay.Providing excellent service is one of our top priorities, and we regret that we fell short on this occasion. We understand how frustrating that is, and we truly apologize for the discomfort this has caused. Our team (club car driver) truly appreciates your kind words about their friendliness and attentiveness.We value your feedback and are committed to addressing these issues to improve our guest experience.Please accept our sincerest apologies for all inconvenience this may have caused.Sincerely,Sofitel SO Mauritius Team
Guest（独自旅游） 2025-10-01
????? ???? ???? ?????? ?? ????? ????? ????? ???? ??? ???? ??? ???? ????? ?? ???? ?? ??????? ?????? ??????? ??? ??????? ???? ?????? ??? ?????
酒店回复：
Dear Valued Guest,Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience was not to your expectations. Providing excellent service is one of our top priorities, and we regret that we fell short on this occasion. It is feedback like this that we learn from and use to improve.Please rest assured strict follow up are being done with all concerned department.Your input is valuable as we look to enhance our guest experience. Sincerely,Sofitel SO Mauritius Team
Guest（情侣） 2025-08-01
酒店环境好，房间舒适漂亮，服务热情周到。
酒店回复：
Dear Valued Guest,Thank you for sharing your memorable experience with us, by discovering the authentic vibe at SO Sofitel Mauritius, an exclusive collection of eco-friendly suites, architecture by Lek Bunnag and interior design by Kenzo Takada.We are delighted to hear that you had such a great experience. We strive to provide excellent customer service, so we’re glad that we were able to exceed your expectations. Your kind words reaffirm the hard work we put in every day. We look forward to seeing you again soon.Sincerely,Sofitel SO Mauritius Team
Guest（情侣） 2025-05-01
???? ??? ??? ???? ??? ?? ??? ???? ??? ??????? ??? ???? ???????
酒店回复：
Dear Valued Guest,Thank you for your valuable feedback. We apologize for the delays with breakfast, the towel replenishment, and coffee service during your stay. Your comments help us improve our guest experience. We're glad to hear you enjoyed our location and garden, and we hope to welcome you again for a more seamless stay.Warm regards,So/ Sofitel Team
Guest（情侣） 2025-04-01
是毛里求斯南边为数不多的5星级酒店之一，但是令人遗憾的是整体水平低于其它区域的五星级酒店。首先是酒店挺大，每个房间到有效服务区域的距离都挺远。需要酒店派电瓶车转送。这个电瓶车就很迷幻，有时候贼快，有时候贼慢，无法合理控制时间。酒店的早餐也是乏善可陈。大概偏英式早餐的风格，但是吃的不咋地，特别是中国胃很难满足。整体上是大大低于心理预期的。晚上还遇到了停电，大概半个多小时才恢复。自驾的朋友作为到南边的过渡是可以的，但是不太推荐作为久居之所。
酒店回复：
Dear Valued Guest,Thank you for sharing your detailed observations. We regret that certain aspects of your stay, including the shuttle service, breakfast offerings, and the power outage, did not meet your expectations for a 5-star experience. Your feedback about the size of the property and service logistics is valuable and will be reviewed to enhance guest convenience. We appreciate your honest assessment and hope to use your insights to improve our services for future guests.Warm regards,So/ Sofitel Team
Guest（家庭旅游） 2025-02-01
Хороший отель для тех, кто предпочитает спокойный пляжный отдых. Ухоженная территория, отличный сервис, номера большие и выходят на океан. В отеле достаточно тихо, поэтому даже семьям с маленькими детьми будет хорошо. Хороший заход в море и чистый пляж отеля. 2 ресторана, и там и там вкусно. Находится немного в отдалении от всего, т.е. рядом нет магазинов или других кафе/ресторанов, возможно стоит иметь это в виду. Из прочих активностей: теннисный корт, СПА, детский клуб, сапы, каяки и вот это все.
酒店回复：
Dear Valued Guest, thank you for your excellent review! We're delighted to hear you enjoyed our peaceful atmosphere, well-maintained grounds, excellent service, and ocean-view rooms. We're glad our hotel was a good fit for your family's relaxing beach vacation. We appreciate your note about our location being a bit secluded and hope it added to the tranquility of your stay. We look forward to welcoming you back! Warm regards, So/ Sofitel Team
Guest（商务旅客） 2024-08-01
Magnifique h?tel Très bon Emplacement Recommandé pour les séjours affaires La nature est omniprésente
酒店回复：
Cher Client,Merci beaucoup pour votre retour positif ! Nous sommes ravis que vous ayez apprécié notre magnifique h?tel et son emplacement idéal. C'est formidable de savoir que vous avez trouvé l'environnement naturel si présent. Nous serions ravis de vous accueillir à nouveau, que ce soit pour un séjour d'affaires ou de loisir !Cordialement,L'équipe du So/Sofitel
Guest（独自旅游） 2024-04-01
首先在非洲，这个酒店环境没的説，风景太好了，住进热带雨林，但是不知道是不是节约还是风俗，进酒店第一天，床单非常脏没换过，7天也没有换过，不过都是早出晚归，前面都很好，最后一天走了让车来接我们拉行李，没让，説忙，***啊白人为什么可以，歧视华人啊，挺傻的，最后一天非常不爽，但是异国他乡只能忍耐！所以跑了才能评论！！！
酒店回复：
Dear Valued Guest,Thank you for sharing your thoughts with us. We're glad to hear that you enjoyed the beautiful environment and stunning views of our hotel. However, we sincerely apologize for the issues you encountered with the cleanliness of the linens and the service on your last day. This is not the experience we strive to provide. Your feedback is invaluable, and we will address these concerns with our team to ensure improvements. We appreciate your understanding and hope you might consider visiting us again in the future.Warm regards,So/ Sofitel Team

So Sofitel Martitius

客户评价 由实住客人提供的真实点评

Guest（情侣） 2025-12-01

Guest（独自旅游） 2025-12-01

Guest（情侣） 2025-10-01

Guest（独自旅游） 2025-10-01

Guest（情侣） 2025-08-01

Guest（情侣） 2025-05-01

Guest（情侣） 2025-04-01

Guest（家庭旅游） 2025-02-01

Guest（商务旅客） 2024-08-01

Guest（独自旅游） 2024-04-01

客户评价由实住客人提供的真实点评