This apartment in close to the pedestrian area in Cheltenham’s centre. While this means that it is close to shops and restaurants, it also means that parking is difficult and there is noise throughout the night. The lift is out of order (a detail which was never communicated or acknowledged) . The flat was clean and kitted with various amenities. The management are responsive to e-communication but their replies are abrupt and unhelpful. I spent 2 nights but got little sleep due to noise and a less than comfortable bed.
Great location
Great loaction, good ammenities. Not as clean as it should be and you could see layers of dust on top of the cupboards. Bed was on the soft side but comfortable.
Would not return to this 'smelly' flat
The property had a strong smell due to high chemical smell in the en-suite. Not sure if the extraction fan in the en-suite worked as did not seem to reduce this smell.
This resulted in having to have the window open on a very lively busy street in centre of Cheltenham - which was really noisy. Thus, we both suffered poor sleep
酒店回复：
I'm sorry for the issues you experienced, and that you didn't bring them to our attention and give us the chance to resolve them
Accommodation is located centrally and has everything you need for a comfortable stay. Beds were clean and comfortable. Kitchen is a lovely space to come together with family. Add ￡13 per day for parking as the place has not its own parking. The place is clean but I gave it a 3 for cleaning because there were empty food boxes behind the desk in the main bedroom. Towels were clean but old . Communication was great and we will definitely go back again but will ask them to pay a little more attention to cleaning .
