The room was just run down. Carpet and bathroom fixtures old and didn’t work properly. There was no sunlight due to a giant brick wall blocking the window.
the room was clean and the breakfast was very good. unfortunally the bed was noise, too low and the matrix damaged. it bended when you get on it.
they hotel should rent that room until it changes the matrix.
Gustavo
The hotel staff was friendly and helpful during check in. Breakfast is what you’d expect- variety of cereal, oatmeal, eggs, bagels, drinks, etc. so there was something for everyone in my family which was extremely convenient for our early morning sports events.
Unfortunately, some downsides were that some areas of the shower in our room was not thoroughly cleaned or soaps filled. Because of the sports tournament event nearby, there were many kids and families at hotel.. kids were running around lobby, stairs, elevators, etc. during day. At night.. even past 10pm- kids were yelling and running down the halls the entire duration of our stay which is very unfortunate as the hotel overall value is great but because of this- next time, I would just pay the extra money to stay elsewhere that does not allow this.
Room smelled consistently musty. Trash in stairwell. Stains on carpet. Breakfast was a mess with cluttered food areas, waffle machines that were messy and overcooked food. Missing butter and indifferent staff.
For a family perfect hotel. breakfast was great and always a hot cup of coffee for my wife and I. location..perfect..close to shopping, 5th ave south..and Marco Island.
The room was not cleaned properly. There was hair on one of the pillows and the sheets on one of the beds looked as if it was slept on. The sink had a dead bug and hair on one of the was clothes. One of the walls looked as if guts from a bug. It was dirty.
Carpet had what looked like old gum stuck to it. White spots on the couch.
酒店回复：
So sorry your stay was less that perfect, this is certainly not a typical experience and we will ensure review your feedback with the leadership team.We hope to see you again the next time your travels bring you to sunny Naples!
