Dear Guest,Thank you for your feedback.We’re glad to hear that you found our location convenient for a layover and appreciated the accessibility by bus or taxi. Our proximity to the airport makes us a suitable choice for short transit stays.We appreciate your recommendation and hope to welcome you again in the future.Warm regards,Terminal 27 Team
Dear Guest,Thank you for your feedback and for recommending our hotel for short stays.We’re pleased to hear that our location was convenient for your transit. Kindly note that this is not a hotel policy—access to Hulhumalé is regulated, and pedestrians are not allowed to walk along the highway from the airport. For safety and security reasons, all guests are required to use transportation such as bus or taxi to reach the island.We appreciate your understanding and are glad you were able to reach us. It was a pleasure hosting you, and we hope to welcome you again on your next visit.Warm regards,Terminal 27 Team
Dear Guest,Thank you for taking the time to share your detailed feedback following your stay at Terminal 27.We are truly pleased to hear your kind words about our team. Providing friendly and attentive service is very important to us, and your compliments—especially regarding our morning staff—will be shared with them with great appreciation.At the same time, we sincerely regret the inconveniences you experienced during your stay. We understand how important a quiet and comfortable environment is, and we apologize for the noise disturbances you encountered despite the room change. We are also sorry about the issues related to the bathroom, including the odor, layout, and the shortage of toilet paper. Please be assured that these matters have been noted and will be addressed with our housekeeping and maintenance teams to improve our guests’ experience.Your feedback is very valuable to us as it helps us identify areas where we can do better. We hope to have the opportunity to welcome you again in the future and provide you with a more comfortable stay.Warm regards,Terminal 27 Team
Thank you very much for your kind review! We’re delighted to hear that you found our hotel to be a convenient and comfortable option for a layover in Malé. It’s great to know you appreciated the cleanliness, comfort, and our location close to the airport, as well as the attentive service from our team.We always strive to make short stays as smooth and pleasant as possible, and we truly hope to have the pleasure of welcoming you again in the future!
Thank you for your feedback.We are truly sorry to hear that you were not satisfied with the breakfast and service during your stay. We understand how important variety and quality are, especially for guests staying multiple days.Our breakfast is continental and usually follows a set menu, but we always try our best to maintain quality and freshness. We also apologize if our staff came across as unfriendly — this is certainly not the experience we aim to provide.Your comments are very valuable to us, and we will review them with our team to improve both our breakfast options and service standards.We appreciate you staying with us and hope to have the opportunity to serve you better in the future.
Dear Guest,Thank you very much for your detailed and thoughtful review.We are delighted to hear that you found our location convenient for the airport and enjoyed the nearby public beach. It is also wonderful to know that our team was able to assist you with luggage, transportation arrangements, and coordinating your transfer to the resort. Providing helpful and friendly service to our guests is always one of our top priorities.We are also pleased that you enjoyed the breakfast and found the hotel to be good value for money. Your kind comments about our staff and overall experience mean a great deal to us.At the same time, we appreciate your understanding regarding the staircase. As a small property, our building structure does have some limitations, but we always do our best to assist guests with their luggage whenever possible.Thank you again for choosing to stay with us and for recommending our hotel. We truly look forward to welcoming you back on your next visit.Kind regards,Management
Dear Guest,Thank you for sharing your feedback. We truly appreciate you taking the time to let us know about your experience.We would like to clarify that complimentary bathroom amenities are provided in all rooms. If any items were missing, our reception team would have been more than happy to assist immediately upon request.All of our reception staff speak clear and professional English, and they are always available to support our guests with any questions or concerns. We apologize if there was any misunderstanding during your stay.Regarding the elevator, we would like to kindly note that this information is clearly mentioned on our website and booking platforms so guests are aware prior to confirming their reservation.Your comments about the water pressure, breakfast, and pricing have been noted, and we will certainly review them internally as we continuously work to improve our services and guest experience.Thank you once again for staying with us. We hope to have the opportunity to welcome you again in the future.Best regards,Management Team
Thank you very much for your detailed and thoughtful review. We are pleased to know that you enjoyed our convenient location near shops, public transport, and the beach, as well as the friendliness of our staff.It is great to hear that you found the room clean, quiet, and well equipped with all the essential amenities, including toiletries, a kettle, hairdryer, and ironing facilities. We are also glad that the sound insulation and ventilation features of the window contributed to a comfortable and restful stay.We appreciate your honest feedback regarding the window view and are happy that the room’s quiet setting made up for it. Your comment about our hotel being ideal for an overnight stay before or after a flight means a great deal to us.Thank you once again for choosing our hotel. We look forward to welcoming you again in the future.
Thank you very much for your wonderful review.We’re delighted to hear that you enjoyed your stay at Terminal 27 and that our team’s politeness and service made a positive impression. It’s also great to know you liked the breakfast.Your kind words truly motivate our staff, and we look forward to welcoming you back again soon.Best regards,Terminal 27
Thank you for your feedback! We’re glad you found our location convenient for airport access and that it suited your needs for a stop before or after your flight. We appreciate your comment regarding the bed, and we will take it into consideration. It’s great to hear that, aside from that, everything met your expectations. We hope to welcome you again on your next visit!
