Dear Rachelle,Thank you so much for your kind words. We are delighted to hear that your stay at Terrou Bi met your expectations, particularly thanks to the quality of our room and the helpfulness of our team. Your satisfaction is our greatest reward.We hope to have the pleasure of welcoming you back very soon for another exceptional experience.Sincerely,The quality department.
Dear Addie,Thank you for taking the time to share your experience. Your feedback is invaluable, and we sincerely regret that your stay did not meet your expectations.We are very sorry for the inconveniences you experienced: the condition of the room, the damaged light fixtures, the cleanliness of the hallways, the slow service, and the malfunctioning Wi-Fi.Please know that your comments have been immediately forwarded to the relevant teams: maintenance for painting and replacing the light fixtures, housekeeping for enhanced cleaning procedures, and the reception/restaurant team to review processes and improve responsiveness. The IT department has also been notified to identify and resolve the internet connection issue.We are also launching a comprehensive audit of our facilities to prioritize necessary work and improve our comfort level.Sincerely,The Quality Department
Bonjour Monsieur Hahan,Merci infiniment pour votre commentaire chaleureux ! Nous sommes ravis que vous ayez apprécié notre accueil, ainsi que la dévotion, le respect et la serviabilité de notre personnel. Votre satisfaction est notre plus belle récompense. Au plaisir de vous accueillir à nouveau prochainement au Terrou-Bi !Cordialement,La direction qualité.
Dear John,Thank you so much for your positive feedback. We are delighted to read that you particularly enjoyed the pool and beach, as well as the excellent service provided by our staff. Guest satisfaction is our top priority, and your feedback is the best reward for our daily efforts.We are thrilled that our outdoor spaces and our team contributed to making your stay at Terrou-Bi enjoyable and memorable. Please know that we will pass on your compliments to all our staff, who will be pleased to learn of the positive impact of their service.We hope to have the pleasure of welcoming you back very soon, so that you can enjoy more relaxing and convivial moments in this exceptional setting.Sincerely,The quality department.
Dear Marco,Thank you for sharing your feedback about your stay. We are delighted that you enjoyed our pool, restaurant, beach, and breakfast, which remain key strengths of our establishment.We have also taken note of your comments regarding the condition of the rooms and the musty smell. During this rainy season, with humidity levels exceeding 90%, musty odors may occur if the patio doors are not closed by our guests. We therefore encourage you to close the patio doors properly during your future stays to minimize this issue.Your feedback is essential in helping us improve our facilities and ensure greater comfort. We hope to have the opportunity to welcome you back and offer you an experience that fully meets your expectations.Sincerely,The quality department.
Dear Thierescova,Thank you for taking the time to share your feedback about your stay. We are delighted to hear that you appreciated the cleanliness of the rooms, the quality of the breakfast, as well as our pool and private beach.We have also taken note of your comment regarding the beach service and will look into how to improve the management of towels and sun loungers to make the experience even more enjoyable.Regarding security, we understand your concerns. Vehicle and access checks are standard practice to ensure the safety of all our guests and staff. However, we are sorry if the bag check was perceived as intrusive. We will pass your feedback on to our team to raise awareness about how to conduct these checks discreetly and with respect for privacy.Your feedback is invaluable to us as we continue to improve our services, and we hope to have the pleasure of welcoming you back again to offer you an even more satisfying experience.Sincerely,The quality department.
Dear Hermann,Thank you for your feedback and we sincerely apologize for the inconvenience. This was indeed an error on our part, related to the fact that your reservation was made on a Sunday, a day when our pick-up services were closed. We should have verified this situation the following Monday in order to issue you the 30,000 CFA voucher.Furthermore, we sincerely regret the failure to restock your minibar. This was not done as agreed, which does not meet our service standards, and we are aware that this may have affected your comfort.Please rest assured that we are making every effort to improve our organization so that these incidents do not recur in the future. Your satisfaction is our top priority, and we hope to have the opportunity to welcome you again and offer you an experience that fully meets your expectations.Once again, our sincere apologies for this inconvenience.Sincerely,The quality department.
