艾尔摩酒店-住客评论

Guest（其他） 2026-02-01
We love this hotel! Our favorite place in the Scottsdale / Phoenix area. It’s small and boutiquey with an excellent restaurant, gorgeous grounds, and very cool authentic traditional ranch house look and feel. Service is energetic and thoughtful
Guest（情侣） 2026-01-01
A lovely resort with everything we wanted. Lon’s is an amazing restaurant for brunch, dinner and everything in between. The team was amazing and we couldn’t have asked for a better experience.
Guest（其他） 2026-01-01
Our room was, as always, wonderful (clean, comfortable, spacious) and the grounds are beautiful. BUT...the robes are small, lightweight, not at all luxurious, and there was only warm (bordering on tepid) water in the shower. My husband had also pre-ordered champagne to be left in the room, and they had "no record of it" (though they did deliver that fairly quickly). It seems for the price Hermosa Inn could at least invest in better robes and an improved water-heating system.
Guest（Other） 2025-12-01
The Hermosa Inn is absolutely amazing. The place is clean and the grounds are great! The food at the Hermosa Inn is a must do. I will be staying there from now on.
Guest（其他） 2025-12-01
The Hermosa Inn is a boutique property in a pretty town east of Phoenix. There are groups of 2-4 casitas spaced out around a beautifully landscaped, peaceful garden. I'd recommend asking for room that is not at the rear of the property near the parking lot. While the convenience to the parking lot is nice you may want something more secluded. The casita/room itself was charming with the special touches that only a boutique property offers (e.g., wood beams in the ceiling and beautiful wide plank wood floors). The bedding could use an upgrade, in my opinion though, to make it more luxurious and comfortable. In terms of dining options, the pub has lovely outdoor seating options in an inviting garden. And outdoor seating is also available at breakfast. One note, I wish that there were smaller breakfast portions available on the weekend rather than a full brunch. Overall, the Hermosa Inn is worth a look if you plan to stay in the area.
Guest（家庭旅游） 2025-12-01
Everything was so peaceful and comfortable. The benches everywhere, the serenity, the understated luxury all added up to a lovely stay. We couldn’t see another building or hear a single car, which was remarkable considering the location near business centers.
Guest（情侣） 2025-12-01
We have stayed at The Hermosa Inn several times and were always impressed however this last stay was subpar. We stayed two nights and never received clean glassware or coffee cups after the first night (attempted to ask a housekeeper however she didn't understand the request). The TV on the wall was secured by 2 loose screws and we were unable to position it for viewing due to a safety concern. Also, the room was very dusty and in need of some cleaning. Moving forward we will explore other lodging in the area.
酒店回复：
AZGoldenMom, I am sorry to hear that your stay was less than satisfactory. I have addressed your concerns with the appropriate management team members to prevent this from reoccurring. Should you decide to give us another chance, please feel free to reach out to me directly, Pam Swartz, Director of Guest Experience. I will be happy to assist with a future reservation.
Guest（Couple） 2025-11-01
Great hotel. The grounds are amazing. Wonderful staff with fun and energetic restaurant. Plus they have fee bicycles to ride. 5 stars for sure.
Guest（Other） 2025-11-01
Extremely nice accommodations in a wonderfully designed setting that was well worth the price; i.e., you get what you pay for rings true. Fabulous grounds with a great dining experience at Lon’s. Lots of character to the grounds, furnishings, and decor throughout.
酒店回复：
ES, Thank you so much for sharing your kind words! We’re delighted to hear that you enjoyed your stay, especially the setting, grounds, and dining experience at LON’s. It’s wonderful to know that the character and atmosphere resonated with you.
Guest（Business traveler） 2025-11-01
Great resort with a wonderful atmosphere and friendly staff... delicious restaurant. relaxing pool, bar with a great selection of drinks
酒店回复：
Ludovic, Thank you so much for your wonderful review! We’re happy to hear you loved the atmosphere, our team, and your time by the pool and at the bar. We can’t wait to welcome you back for another relaxing stay!

艾尔摩酒店

客户评价 由实住客人提供的真实点评

Guest（其他） 2026-02-01

Guest（情侣） 2026-01-01

Guest（其他） 2026-01-01

Guest（Other） 2025-12-01

Guest（其他） 2025-12-01

Guest（家庭旅游） 2025-12-01

Guest（情侣） 2025-12-01

Guest（Couple） 2025-11-01

Guest（Other） 2025-11-01

Guest（Business traveler） 2025-11-01

客户评价由实住客人提供的真实点评