奇琴伊察旅馆-住客评论

Guest（其他） 2026-01-01
The room was clean and staff was courteous and very helpful. The property was very unique and beautiful.
酒店回复：
Thank you! Reviews like yours make us feel happy and satisfied for a job well done. It was our honor to be your hosts.
Guest（其他） 2026-01-01
The hotel is just next to Chichen Itza, but the private entrance has not been available since 2020. They should make this more clear. The site has wonderful potential but has become very dated and uncared for. The service was very passive and did not seem to care much. The room was quite dark and the lighting available was poor. The split worked for air conditioning but the heat option was disabled which made the 12 degree night quite cold. The bathroom was ok except the toilet mechanism which created a leak that recurred several times in spite of informing the staff. While instructed not to drink the water or brush teeth with it, they only provided 500ml of water per person. Asking for more was problematic - I was told to go to the bar where there were no staff members, only construction people renovating...The food from the kitchen was quite good once it came - only the restaurant service was painfully slow and they were out of about 25% of the things on the menu (guacamole, shrimp, chocolate cake to name a few). Overall very disappointing, not just for our stay, but for the lost potential of the property.
Guest（其他） 2026-01-01
La zona, verde y con árboles gigantes
Guest（其他） 2026-01-01
Estuvo bien en general la estancia, la habitación limpia y bien solo un poco incómoda en cuanto a distribución de la habitación.
Guest（家庭旅游） 2026-01-01
Las habitaciones son muy lindas, lo unico malo es que me enviaron a una super lejos de todo y de la recepción. Todo lo demás excelente, fue lo que yo esperaba y necesitaba, como experiencia de quedarnos cerca de las ruinas esta padrisimo.
酒店回复：
Fue un honor haber sido sus anfitriones, nos alegra saber que disfrutó de su estancia con nosotros.Gracias por su visita y por sus comentarios.?Buen viaje!
Guest（Other） 2025-11-01
Old hotel, my grandparents had better facilities during war.
Guest（Couple） 2025-11-01
Uniquely, beautiful property both the grounds and buildings! I highly recommend staying there.
酒店回复：
Thank you for your nice review. Safe travels!
Guest（情侣） 2025-11-01
Property is large with plenty of natural space. They are renovating the buildings with 14 of the 36 units completed.
酒店回复：
Thank you for your visit and review. So long!
Guest（Couple） 2025-09-01
The assigned room had no TV or Internet signal. Due to overall power shortage in the Yucatan peninsula we had a room upgrade. This room had TV and Internet signal.
酒店回复：
Happy hearing the tv inconvenience was solved and received an upgrade.
Guest（Family） 2025-09-01
Staying at The Lodge at Chichen Itza was such a unique and memorable experience. It feels surreal to be so close to the ruins, surrounded by history and completely immersed in nature — you really feel like you’re in the middle of the jungle. The grounds are absolutely beautiful, with a classic hacienda style and tons of lush plants everywhere you look. Even though the property is going through some updates, it didn’t take away from our stay at all — it actually feels like the place is growing and coming back to life. The pool area is gorgeous and perfect for cooling off after exploring. The staff was incredible — so friendly and welcoming, they really make you feel like family. They were always happy to chat, help with anything we needed, and even gave great tips on places to visit nearby. The food was a highlight too — fresh, balanced, and tasty any time of day. The drinks were great (and well-priced!), and the desserts, especially the marquesitas, were so good. Our room had a rustic charm, everything worked well, and it was spotlessly clean. We only wish we could have stayed longer. Between the warm hospitality, beautiful setting, and the once-in-a-lifetime experience of staying right next to Chichen Itza, this place is truly special. Highly recommend for anyone wanting to combine history, culture, and a jungle escape.
酒店回复：
We are happy hearing you enjoyed everything. Thank you for a wonderful review and recommendation.

奇琴伊察旅馆

客户评价 由实住客人提供的真实点评

Guest（其他） 2026-01-01

Guest（其他） 2026-01-01

Guest（其他） 2026-01-01

Guest（其他） 2026-01-01

Guest（家庭旅游） 2026-01-01

Guest（Other） 2025-11-01

Guest（Couple） 2025-11-01

Guest（情侣） 2025-11-01

Guest（Couple） 2025-09-01

Guest（Family） 2025-09-01

客户评价由实住客人提供的真实点评