马尔文酒店-住客评论

Guest（其他） 2026-01-01
Great stay, the spa was so relaxing we stayed for hours!
酒店回复：
I am so pleased you made the most of our spa facilities and enjoyed a relaxing break. I do hope you will come and visit us again soon.
Guest（情侣） 2026-01-01
Great spa hotel. Staff are helpful, friendly atmosphere and relaxing environment.
酒店回复：
I am delighted you enjoyed your break with us and that the team were helpful in creating a relaxing environment.
Guest（其他） 2026-01-01
The hotel was fabulous, the staff were friendly and very welcoming. Spa was really great amazing experience. Breakfast was also very good selection and service outstanding.
酒店回复：
I am so pleased to hear you had an amazing experience with us and look forward to you visiting again soon.
Guest（其他） 2026-01-01
We stayed for one night at this hotel. We had lunch at the restaurant before we checked in which we really enjoyed - plenty of options and good quality food. The pool and spa area is absolutely amazing. Both the indoor and outdoor pools are heated and it feels very cosy once it gets dark with the different lights. There’s plenty of beds to sit by the pool and you can order drinks straight to you - I’d recommend the mango rum punch! As it was NYE the staff very kindly gave every guest a glass of prosecco whilst counting in the new year. The staff were absolutely amazing throughout our whole stay, very helpful! I would say the only negative about the place is the rooms. We were a bit disappointed as the room didn't have the same quality as the rest of the hotel. It was a bit run down and in need of redecorating, which is a bit of a shame as the rest of the hotel looks amazing. We would definitely come back but I don’t think we would stay overnight again unless there was a bit of a renovation with the rooms, however we would definitely come back to use the spa, pool and food services!
酒店回复：
Thank you for taking the time to share your feedback.I am delighted to hear you enjoyed your New Years Eve Break with us, and that the team were able to help make the occasion memorable.I appreciate your comments in relation to the bedrooms and am pleased to share that refurbishment works are planned for the coming months. Thank you again for your feedback, I hope to welcome you back in the future whether it be for a spa day or overnight break once the works are completed.
Guest（其他） 2026-01-01
Friendly helpful staff, clean room, good food. All of the facilities were good. Treatments really good.
Guest（其他） 2025-12-01
Amazing hotel, super attentive staff, very generous gifts in my room for Christmas and a card, lovely surprise!
酒店回复：
Thank you for your lovely feedback, Sally. So lovely to hear you had a wonderful stay. Hope to see you again in the future
Guest（其他） 2025-10-01
Reasonable hot, but could improve Comfortable room, although very hot at night. At breakfast the hot water for the tea was only lukewarm and should be hotter. When I mentioned this to a member of staff they said I was wrong and that it was "boiling". It's not good service to say to a customer that they are wrong. Curiously on the second day the water was much hotter. When we checked in we were asked to complete a long form about using the spa without checking with us if we intended to us the spa. As we had no plans to use the spa this was a waste of time.
酒店回复：
Thank you for taking the time to share your feedback, I am pleased to hear you found your room comfortable, although I am sorry to learn it was too warm at night, all our rooms are fitted with air conditioning, we would have been happy to investigate this at the time should it not have been meeting your needs.I appreciate your comments in relation to breakfast, I am sorry the water wasn't hot enough on the first morning, and especially that your concerns weren't handled appropriately, This is not the level of service we aim to provide and I will follow up with the team to ensure it is addressed.Regarding the health questionnaire, we do ask that all guests complete this upon check in in case they choose to use the facilities during their stay, This way there is no need to return to the front desk should they change your mind, However I do understand how this may have felt unnecessary if you had no plans to use it.Thank you again for your feedback, I value all your comments as it will help us improve going forward. I do hope to have the opportunity to welcome you back in the future.
Guest（情侣） 2025-09-01
The hotel was lovely, however, the air conditioning in our room didn’t work. We complained three times about it. Each time they attempted to fix it, but they didn’t. They provided us with Dyson fans which was a plus. But there was no communications to update us. The staff were very apathetic to our requests. But overall, a nice stay. Good food and the spa facilities were great.
酒店回复：
Thank you for taking the time to share your feedback.I'm so pleased to hear that you enjoyed your overall stay, particularly the food and spa facilities, I am sorry to hear about the issues encountered with the air conditioning and the lack of communication around the situation. I understand how frustrating it must have been, especially after multiple attempts to resolve. While I am glad the fan provided some relief, your comments about the response and communication will be addressed further with the teams as this is certainly not the standard we aim to deliver.I hope to have the opportunity to welcome you back for a more comfortable stay in the future.
Guest（商务旅客） 2025-08-01
Malvern Spa. Nice place but was disappointed with the first room I wax given. I bought my complaint to the attention of the duty manager and swapped to a new room, which was the best outcome.
Guest（其他） 2025-08-01
Location not nice, service fantastic Service was fantastic. Although the on line check in is pointless as you have to fill out the details again on arrival. Weird spa though in a light industrial estate opposite an Aldi, did not expect that. Dinner was really good, breakfast was terrible, poached eggs where the eggs were so overcooked they were inedible. For a spa break I wouldn’t go here again, for a business trip I would as the staff could not do enough, even finding my wife a hairbrush which she forgot to pack.
酒店回复：
Thank you for taking the time to review your recent experience. I am pleased to hear you found our service fantastic and that the team went above and beyond to assist you.I am grateful for your honest feedback in relation to the online check in process, location and breakfast experience. I am sorry to hear that the poached eggs didn't meet expectations and that our location wasn't quite in line with what you envisioned. Your comments will be shared with the relevant teams in order for us to make improvements.Once again thank you for taking the time to share your feedback I look forward to welcoming you back in the future.

马尔文酒店

客户评价 由实住客人提供的真实点评

Guest（其他） 2026-01-01

Guest（情侣） 2026-01-01

Guest（其他） 2026-01-01

Guest（其他） 2026-01-01

Guest（其他） 2026-01-01

Guest（其他） 2025-12-01

Guest（其他） 2025-10-01

Guest（情侣） 2025-09-01

Guest（商务旅客） 2025-08-01

Guest（其他） 2025-08-01

客户评价由实住客人提供的真实点评