MT 酒店-住客评论

Guest（Family） 2026-01-01
Cleanliness could have been better. When we arrived, the room didn’t seem fully cleaned — the bed sheets and towels had stains, and we had to ask a few times before they were changed and the room was properly taken care of. The soap dispensers were also empty for a full day and weren’t refilled right away despite repeated requests. Communication with staff was sometimes difficult, as only a few understand basic English. We tried to communicate in Spanish when possible, but it often felt hard to get simple requests addressed. We were never able to receive the advertised 20% food and restaurant discount, even after asking several times. The front desk wasn't that helpful or friendly. When we desperately needed cash for one of the restaurants in the hotel plaza, we were directed to locations that were either far away or didn’t accept Visa, which was inconvenient. The amenities were mixed. There was no place to dry your clothes. The pool itself was nice, though it didn’t seem to be cleaned very often. Breakfast was okay but not especially fresh; however, one breakfast staff member was genuinely kind and helpful. The person handling transportation was also not particularly friendly or helpful. On the plus side, the price was reasonable, the hotel plaza building was gorgeous, and the location was decent — not much to see nearby, but not too far from the old city centre or beach. That said, the area felt a bit uncomfortable to walk around, especially late at night.
酒店回复：
thank you
Guest（Other） 2026-01-01
No was rags in the room or the building for that matter. Front desk lady wasn't to pleasant either. Sheets on the bed were dingy looking. We had a safe in our room but it wasn't safe. You could just pick it up and walk out with.
酒店回复：
Gracias
Guest（Couple） 2026-01-01
It was last minute where our flight was cancelled staff was friendly and tried. No English, but we made it work, restaurant was open late, so we got a great meal!!
酒店回复：
Gracias
Guest（Couple） 2026-01-01
We arrived very late but had notified the hotel. Very difficult trying to get them to answer. The hotel offer said 24 hour airport shuttle included. It was not true. Had to pay $40 to the hotel. Once we arrived it took over 45 minutes for them to get the door to our room open. Honestly, I want my money back.
酒店回复：
Es importante aclarar que cualquier cargo adicional se realiza únicamente cuando existe una solicitud extra por parte del cliente, como una visita adicional o un cambio en el tipo de habitación. Nuestro hotel no realiza cobros por encima del monto de la reserva original sin previa solicitud y autorización del huésped.Agradecemos su comentario
Guest（Family） 2026-01-01
my check-in was supposed to be at 3:00 pm- however the room was not ready until 5:45. it was an extremely long wait especially with two young children.
酒店回复：
We apologize for the wait and understand the inconvenience this delay may have caused.
Guest（Other） 2026-01-01
No hot water. Complained twice to no avail. Water barely got like warm for showers or shaving. No fitted sheet on bed. No one spoke English. Requested housekeeping two days and they never showed up until the evening when I was already back to room.
酒店回复：
Gracias por su comentario. Lo agradecemos y valoramos, ya que nos ayuda a mejorar.
Guest（情侣） 2026-01-01
La habitacion estaba limpia, la luz del balcon estuva da?ada y tambien se fue la luz en una ocasión. Pero se puedo resolver todo. El ba?o el problema es que el piso se moja todo, es peligroso se puede resbalar . Tuve que pedir toalla extra y en una ocasion que fuera a limpiar. Para el precio esta "OK" esta bien localizado y tiene restaurante camino dentro de la mismo plaza del hotel y cerca. La muchacha de la recepcion muy atenta y empatica. Tienes una piscina muy buena. Y area para disfrutar al aire libre caminando al cortecito que fue la playa que vi mas cercana esta a unos 30 a 40 minutos caminando te recomiendo una mototaxi o ir en algun vehiculo, es menos tiempo como a 10 a 15 minutos. El desayuno muy bueno tenia variedad estilo buffet, lo unico que para rebastecer tarda por lo menos yo no corri con suerte con la frutas y pancakes. (Se acaba rápido) lo importante que era comida buena y siempre hay algo para comer hasta mangu. Para un hotel de precio modico esta bien.
酒店回复：
Gracias por resalta nuestros hotel y gracias por ser parte de nuestro clientes
Guest（Family） 2025-12-01
The room was clean. There were too many flies around the tables in the breakfast area and the pool was not clean when we went there.
酒店回复：
Muchas gracias por su comentario. Nos alegra saber que encontró la habitación limpia. Esperamos recibirle nuevamente muy pronto.Saludos cordiales,Gerencia del Hotel
Guest（其他） 2025-11-01
La habitacion limpia, el hotel sencillo pero bonito Las chicas de Recepcion y restaurant muy atentas Volveria con gusto
酒店回复：
Muchas gracias por compartir su experiencia. Nos alegra saber que encontró la habitación limpia y que le gustó nuestro hotel. Agradecemos especialmente sus palabras hacia nuestro equipo de recepción y restaurante; para nosotros es muy importante saber que se sintió bien atendido/a.Será un placer recibirle nuevamente. ?Le esperamos con gusto!Atentamente,Gerencia del Hotel
Guest（独自旅游） 2025-05-01
房间衞生，安静，位置也还好，相对于价格来説还算值得

MT 酒店

客户评价 由实住客人提供的真实点评

Guest（Family） 2026-01-01

Guest（Other） 2026-01-01

Guest（Couple） 2026-01-01

Guest（Couple） 2026-01-01

Guest（Family） 2026-01-01

Guest（Other） 2026-01-01

Guest（情侣） 2026-01-01

Guest（Family） 2025-12-01

Guest（其他） 2025-11-01

Guest（独自旅游） 2025-05-01

客户评价由实住客人提供的真实点评