I want to start by stating that we are very sorry you were unhappy with your stay with us. We did reach out via *******, phone and knocked on your room door 2 different times after you made us aware of your unhappiness the second day of your stay. We were trying to find a way to make your stay more enjoyable but never heard back from you. We are always available by phone or message through ******* and the boarding pass app we provide you when you stay. We always do all in power to make sure guests are satisfied with their stay and apologize for falling short with yours.As for the stairs and the room description, ******* does not allow us to edit listings, they only give us options to chose from and we chose the closest options available to our units. This is why in the booking confirmation message we send out when you booked, we explain that this is 1830 building that was converted in to a boutique hotel with 16 units. We also explain there is no elevator and stairs are required to climb to access rooms on the second floor or higher. We also give guests a generous window to change to a room on a lower floor or cancel with full refund if the stairs are an issue for them. We do this so guests are aware of what the property is so their expectations are set before arriving.
