Dear Guest,Thank you for taking the time to provide your feedback on your recent stay. We sincerely apologize for the lapses in service you experienced. We are disappointed to hear about the lack of professionalism at the reception, the oversight in informing you about the day trip and breakfast timing, and the inconvenience caused by a stranger knocking on your door.We take these concerns seriously and will address them with our team to ensure that such incidents are not repeated. Your comfort and safety are our top priorities, and we apologize for any shortcomings in meeting those expectations.We appreciate your candid feedback, and we hope to have the opportunity to make amends and provide you with a more positive experience in the future.Best regards,
