Greetings from Trace Suites! Thank you for taking the time to share your feedback regarding your recent stay with us. We truly appreciate your kind words about our staff; they work hard to provide exceptional service and create a welcoming atmosphere for all our guests. We also want to sincerely apologize for the issues you encountered with our facilities. Your comments are highly appreciated, and we are continuously striving to improve our offerings. Please rest assured that we are taking your feedback seriously and will use it to enhance our guest experience moving forward.