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图勒马尔度假村

Tulemar Resort

图勒马尔度假村位于盖波斯玛兰安东尼尔，距离曼努埃尔安东尼奥海滩和Zip 过山车不到 15 分钟车程。此海滩酒店距离帕拉海滩 0.7 英里（1.2 公里），距离山顶公园 0.8 英里（1.3 公里）。您可到 SPA 慰劳一下自己，这里提供按摩、身体护理和麪部护理。此酒店还提供免费 WiFi、礼宾服务和保姆服务（收费）。免费海滩班车方便您前去冲浪、享受沙滩。酒店设有 2 间餐厅，您可以去Tule Café简单吃一点；也可以待在房间里，享受部分时段客房送餐服务。欢迎光临海滨酒吧和池畔酒吧，喝一杯，放松一下；此外还有 2 间酒吧/酒廊供您选择。每天提供收费的即点即煮早餐。特色服务/设施包括乾洗/洗衣服务、多语言服务和行李寄存。住客可付费乘坐来回机场班车，酒店还提供免费自助停车。有 34 间空调客房提供微波炉和平板电视；您定能在旅途中找到家的舒适。提供免费无线网络，方便您与朋友保持联系；有线频道可满足您的娱乐需求。浴室提供淋浴设施和免费洗浴用品。便利设施包括保险箱和茶具/咖啡用具；而且每天提供客房服务。

图勒马尔度假村地址：
蓬塔雷纳斯省 · 曼努埃尔安东尼奥 · 曼纽安东尼奥 · Tulemar Gardens

图勒马尔度假村电话：
订房电话：+8620-86009099 （电话忙线或无人接听时，请在线预订！）
咨询电话：+1-800-5180831（餐饮、娱乐、路线咨询、失物、发票等）

图勒马尔度假村网站：https://www.27trip.com/tulemarresort

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Guest：What a beautiful place with excellent service. Really, everything you need, from a convenience store, restaurants, and a shuttle to the private beach. From the beach, you can order food and drinks, enjoy kayaks and boogie boards, all in a protected, clean area. We enjoyed the monkeys and Macaws that flew over several times a day. Luis, our concierge, was available for our needs with a quick reply. Really no need to leave the resort, but if you do, there are several restaurants within walking distance. Keep in mind the drive to the beach is very steep, and you will need the shuttle. Every time we called, they arrived within 10 minutes.
Guest：This place is pure paradise. Lush vegetation, amazing views, private beach, friendly service. So much wildlife! We had monkeys visit our balcony daily.
Guest：Wonderful time! Rooms were large with great view. Shuttle service to springs easy … hot springs wonderful, especially the area exclusive fir those staying at the resort
Guest：This is a beautiful resort and we understand why it is so highly rated, but we wanted to share a more nuanced experience. Mere hours after check-in, we noticed that our shower seemingly only had two settings: boiling hot or freezing cold. It was late at night, we assumed we were using it incorrectly and did not report the issue (despite having to take cold showers that first night). On the first full day of our 7-night stay, the hot water heater in our room fully failed. Maintenance responded promptly but was unable to fix the issue. Despite multiple maintenance visits, we went nearly 2 days without hot water. During that time, we were repeatedly told by our concierge that the issue was being worked on and, at one point, that it had been fixed when it wasn’t. We also had workers coming in and out of our room for extended periods, and our concierge did not proactively provide updates on the issue unless we asked, which left us feeling unsure of what was happening or when it would be resolved. When maintenance was unable to fix the issue initially, we asked our concierge about being moved to another room if the issue couldn’t be resolved soon. That question was deflected and ignored, and we were repeatedly assured it would be fixed “soon.” At one point, our assigned concierge became unavailable and his backup began communicating with us; however, the backup indicated he could not take action until the assigned concierge returned, leaving us waiting in limbo without hot water. Given the lack of resolution from the concierge team, we felt we had no choice but to escalate. After escalating to the welcome desk/management, the response was completely different. Everyone we spoke to was extremely apologetic and promptly moved us to a much nicer villa for several nights, followed by a comparable room for the remainder of our stay, which we greatly appreciated. Once we escalated, the issue was handled well. We’re grateful for the eventual resolution and the upgraded accommodations; however, the first two days were stressful and uncomfortable, and a basic issue like hot water should not require repeated complaints and escalation at a resort of this caliber. While we appreciated the partial room upgrade, there was no follow-up at checkout regarding compensation for the first two days without hot water, despite it being mentioned earlier by our concierge. We enjoyed our stay, but for the price point, we would likely explore other options for future visits.
Guest：Our family absolutely loved this place. We saw more wildlife at Tulemar than at the national park. There were monkeys and sloths and iguanas every day. The staff is all top notch. We brought our 3 young daughters here who are learning Spanish to experience Costa Rica. The staff all spoke English but they made it a point to help the girls and speak Spanish to them. Everyone was so friendly and kind. Our concierge Miguel was amazing and helped us with everything on our wish list. The beach is amazing. And we met two incredible people that worked at the beach. David and Kaylee. These two treated us like we were family and made our trip extra special. Boogie boards for the kids. Kayaks. A chair in the sun or the shade. The beach was very special and our daughters spent hours in the waves. I would highly recommend Tulemar to everyone. Great location. And a truly amazing staff. Sebastian and Stewart were also very accommodating and made my daughters more confident to speak Spanish. We loved it all.

图勒马尔度假村

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