Thank you for taking the time to share your detailed feedback following your stay at Winstanley House. We’re delighted to hear that you enjoyed the warm welcome, quiet room, and high-quality food at both breakfast and Black Iron.We appreciate your honest comments regarding the marks, condensation, and mattress. Please be assured that we’ve shared these observations with our housekeeping and maintenance teams to ensure improvements are made.It’s wonderful to hear that overall you had a great stay and felt comfortable with our team. We would be thrilled to welcome you back in the future and hope your next visit is even more enjoyable.
Thank you for sharing your feedback. We’re delighted to hear your son and his girlfriend enjoyed their Junior Suite — it’s wonderful to know the room was fresh and comfortable. We’re also pleased they enjoyed the breakfast, from the Full English to the eggs Benedict!We would be thrilled to welcome you or your family back anytime and hope your next stay is just as enjoyable.
Thank you for taking the time to share your feedback, Johanna. We are pleased to hear that you enjoyed your stay overall and appreciate your constructive comments.We apologise that your check-in experience felt rushed due to the event taking place at the same time. Your feedback regarding front desk staffing has been noted and will be reviewed to help ensure a smoother arrival experience in the future.We also thank you for highlighting your concerns about the car park lighting, signage, and surface conditions. Guest safety and comfort are extremely important to us, and your comments have been shared with our management team for further consideration and improvement.We appreciate your valuable feedback and hope to welcome you back to Winstanley House Hotel again in the future.Kind regards,The Winstanley House Hotel Team
Dear Pooja,Thank you so much for your wonderful review. We’re delighted to hear you enjoyed the location, your room, and breakfast. Your recommendation means a lot to us!We look forward to welcoming you back soon.Warm regards,Niko SandfordFront of House Manager & Guest Relations Manager
Dear Dave,Thank you very much for your wonderful review and perfect score. I’m delighted to hear that you enjoyed your room, found the bed comfortable, and had a restful night.It’s also fantastic to know that our team made you feel so welcome and that you appreciated the quiet location and convenient parking. Your kind words mean a lot to us and will be shared with the staff.We very much look forward to welcoming you back to Winstanley House on your next visit to Leicester.Warm regards,
Dear Mischel,Thank you so much for taking the time to share your kind words following your recent stay with us. We are delighted to hear that you enjoyed exploring our parkland and walled garden, and that our team were able to provide friendly and helpful service throughout your visit.It is also wonderful to know that both your breakfast and dinner experiences at our restaurant met your expectations — our team take great pride in delivering a memorable dining experience for every guest.We hope to have the pleasure of welcoming you back to Winstanley House again very soon.Warm regards,The Winstanley House Team
