Hi Sopheak, We thank you for you review. We are saddened the multiple inconveniences you encountere
Dear Bojana, We are disheartened to hear that you had such a disappointing stay at our resort, and even more sorry to have disappointed you, our valued guest. As we aim to provide exemplary customer service to our valued guests and truly regret that we missed this mark with you.Regards, Serene Lloyd
Hello Joanna,Hope all is well and our deepest apology for any inconvenience caused during your recent stay. We are asking kindly if you may advise of your travel dates and reservation confirmation number. So we may assist accordingly.Regards,Reservations Agent