AC Hotel 帕萨迪纳-住客评论

Guest（Other） 2025-12-01
Clean room, helpful staff, very nice hotel. Also enjoyed the free breakfast buffet that can be summed up in one word - BACON!
Guest（Business traveler） 2025-11-01
The rooms lacked sufficient lighting. My thermostat needed to be adjusted every day by the front desk. The hot items on the breakfast buffet were cold and the choices were minimal. The valet people were very nice and some of the staff were kind and helpful.
酒店回复：
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with AC Hotels leadership team to ensure your feedback is kept in mind for any future AC Hotels Brand Improvement feedback.Thank you for choosing Marriott and AC Hotel Pasadena.
Guest（Business traveler） 2025-11-01
Let’s start with the staff 5 stars Hotel room 5 stars Clean room 5 stars Amenities 5 stars I had the pleasure to meet the General Manager Mr. Ben Spalden
酒店回复：
Thank you for taking the time to complete our survey and for rating your experience so highly. We’re thrilled to see a perfect 10 , It means a great deal to our team! We hope to welcome you back soon for another enjoyable stay!
Guest（商务旅客） 2025-11-01
They charged me for the breakfast even though I showed them I had a free breakfast each day, and they also had a car parking charge on it as well. Nothing was said to me when checking out , I saw the extra charges after I was home and looked at email. Im glad I saw that. But some people might not.
酒店回复：
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with AC Hotels leadership team to ensure your feedback is kept in mind for any future AC Hotels Brand Improvement feedback.Thank you for choosing Marriott and AC Hotel Pasadena.
Guest（其他） 2025-10-01
A Little disappointed that housekjeeping was only every other day. When you pay this much for 3 night stay a daily refresh and towel service should be expected. They came on my last day which isn't very helpful. Not sure that I will be back
酒店回复：
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with AC Hotels leadership team to ensure your feedback is kept in mind for any future AC Hotels Brand Improvement feedback.Thank you for choosing Marriott and AC Hotel Pasadena.
Guest（情侣） 2025-10-01
Room was very small which was shocking for the price we paid. I was disappointed with the menu for the rooftop bar when we arrived there. Would have liked more options. Also, when we checked in, we were told there was breakfast every morning, but come to find out it was $30/head for a very poor spread of food. Definitely not worth it and frustrating. No pool on site which is a bummer on hot days. Probably wouldn’t stay again for the price we paid. Not enough amenities like pool, spa or better restaurant to make me want to go back.
酒店回复：
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with AC Hotels leadership team to ensure your feedback is kept in mind for any future AC Hotels Brand Improvement feedback.Thank you for choosing Marriott and AC Hotel Pasadena.
Guest（其他） 2025-10-01
My daughter and I stayed for two nights to attend a concert at the Rose Bowl Stadium. It was an excellent location to walk 20 minutes to the Parsons garage to connect with the free shuttle to the stadium. However, we had to change rooms due to a broken toilet, only to discover that the toilet was broken in the next room too but we managed with this particular challenge. The bathroom doors are made of glass and are barn door style which provides little privacy. This was an an issue for my daughter. The bed mattress was somewhat older in our second room which did not bode too well for my spinal arthritis. However, the staff were friendly enough when approached. We loved sitting in the lobby lounge and eating from their smaller menu which was delicious, or taking the food to our room. It made our schedule easier having this convenience. Breakfast is not worth the money but we had a fridge in our room so we brought in some of our own food and were able to get free tea/coffee from the lounge in the morning.
酒店回复：
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with AC Hotels leadership team to ensure your feedback is kept in mind for any future AC Hotels Brand Improvement feedback.Thank you for choosing Marriott and AC Hotel Pasadena.
Guest（情侣） 2025-10-01
酒店就在pasadena比较新的地段，酒店对面的urth咖啡店不错，可以去那里吃早餐，代客泊车一晚50刀，但是旁边就是一个公共停车场一晚只要25刀，可以自己去停，很方便。楼顶的酒吧环境很不错，晚上也可以在楼下喝杯酒。房间比较小，但是很新，和国内的酒店比较像。
Guest（家庭旅游） 2025-07-01
非常新颖乾净、环境安全惬意
Guest（情侣） 2025-07-01
被单都有股酸味味，厕所里面什麽都没有，香皂都没有一块，只有一个抽风机和毛巾，简陋至极！！！房间黑乎乎的很压抑！以後不会入住了！

AC Hotel 帕萨迪纳

客户评价 由实住客人提供的真实点评

Guest（Other） 2025-12-01

Guest（Business traveler） 2025-11-01

Guest（Business traveler） 2025-11-01

Guest（商务旅客） 2025-11-01

Guest（其他） 2025-10-01

Guest（情侣） 2025-10-01

Guest（其他） 2025-10-01

Guest（情侣） 2025-10-01

Guest（家庭旅游） 2025-07-01

Guest（情侣） 2025-07-01

客户评价由实住客人提供的真实点评