Dear Guest,Thank you for your wonderfully detailed review! We're delighted you enjoyed our cozy setup and prime location on Middle Road—perfect for exploring nearby gems like Kwan Im Temple and Albert Centre’s Mee Rebus. It’s great to hear our front desk team could assist with the universal socket just when you needed it, and that their warm service made a difference. We truly appreciate your kind words and look forward to welcoming you back for another comfortable and convenient stay!Warm Regards.
Dear Guest,Thank you for your feedback. We're truly sorry for the inconvenience you experienced, from the booking issue to the condition of the room and lack of response from our team. Your comments are taken seriously, and we will be addressing this with our housekeeping and front office teams to ensure better service and cleanliness moving forward.Warm Regards.A Hotel Bugis
Dear Ng Poh Hwee,Thank you for your wonderful review! We're thrilled to hear you enjoyed our prime location, convenient luggage storage, and the comfort of your room’s big windows and balcony.It means a lot to know you plan to return—we look forward to welcoming you back to A Hotel Bugis soon.Warm regards,A Hotel Bugis
Dear Guest,Thank you for your feedback. We're glad you found our location convenient and the room satisfactory.Regarding the deposit, it is clearly stated on our booking page under Property Policies and is a standard procedure to ensure room condition upon check-out. Rest assured, the deposit is fully refundable once the room passes our inspection. We appreciate your understanding and hope to welcome you back to A Hotel Bugis.Warm regards,A Hotel Bugis