安缦蔚澜-住客评论

Guest（情侣） 2025-02-01
We have just completed the Fort and Beach journey, spending 3 nights in the Premium Ocean Pool Suite. While we appreciated the lovely ocean view, the villa’s design felt dated and the room shows signs of age. We arrived on Chinese New Year’s Eve and we enjoyed very much the special dinner, complete with a cultural show and fireworks. Aside from the Tuk Tuk tour, which we felt was a waste of time, we found the elephant safari at the Udawalawe National Park, the Mulgirigala Rock Temple tour, and the Lagoon Floating Lounge to be quite interesting. Our cooking class with the delightful lady chef was so much fun, as we learned a great deal about Sri Lankan curries. Although there is no dedicated spa, treatments are offered in a converted villa room. While we were not fond of this arrangement, the massage was expertly done. However, more training is definitely required for some staff members. Our butler did not meet our expectations, prompting us to request a replacement. He forgot to provide our room key at check in, which was a poor start. During our excursion, he fell asleep soon after we began our journey. The driver attempted to wake him, but he continued to doze off. While we appreciated the driver pointing out sights along the way, we felt he should have kept his focus on the road. When we arrived at our destination, it was raining. The local guides were waiting for us, and we were asked to leave our car and join the guides to start the safari. We asked for an umbrella and were surprised to find out our butler did not bring one. We could not believe he is a butler of Aman. We also encountered issues at the front office. With our flight departing after midnight, we paid for an additional half day to keep our room until the evening. Since our butler did not confirm any details of our stay, we checked in with the front desk. They informed us our checkout time was noon, which is their regular checkout time, and no one seemed to aware of our prior arrangements. Thankfully, the GM stepped in to resolve the situation, which we appreciated, but it left us with a negative impression of the resort already. Additionally there were mistakes on our bill, which is unacceptable for any reputable hotel, especially an Aman, where guests are not required to sign for anything. Overall, Amanwella fell short of the Aman standard, resulting in an underwhelming experience.
Guest（情侣） 2025-02-01
Die Anlage des Amanwella zieht sich entlang des sch?nen, langen palmenges?umten Strandes ?Silent Beach“ und scheint einem Werbeprospekt entsprungen zu sein, ist allerdings echt. Wir sind - von unserem Anantara-Hotel ausgehend - zu Fu? ca. 30’ dorthin spaziert. Der Sandstrand f?llt relativ steil zum Wasser ab, der Wellengang war gezeitenbedingt recht stark. Die Buden an beiden Enden des ?ffentlichen Strandes sind z.T. ziemlich marode, die ?stliche Seite scheint die besser gepflegte Seite von beiden zu sein. Ab den Palmen beginnt das private Gel?nde des Luxusresorts Amanwella, was selbstverst?ndlich zu respektieren ist. Wir wurden freundlich von den W?chtern am Zugang begrü?t und auch - wegweisend - wieder verabschiedet. Wir haben nichts Schlechtes seitens der Mitarbeiter dieses Hotels erfahren, wie es mancherorts negativ beschrieben steht. Wenn man sich gegenseitig respektiert und an Regeln h?lt funktioniert das Nebeneineinander. Dass manche der zusammengenagelten, ziemlich heruntergekommene Buden den Strand etwas verschandeln, ist schade. Dass dies dem Aman-Hotel ein Dorn im Auge ist, k?nnen wir durchaus nachvollziehen. Wir haben auch schon mehrfach in Aman-Resorts andernorts gewohnt; dieses hier erschien uns jedoch - im direkten Vergleich zum Mitbewerber Anantara Peace Haven Tangalle - zu teuer. Nun ja; das ist einerseits eine Geschmacksache und andererseits eine Geldfrage.
Guest（Family） 2025-01-01
My husband and I took my parents to Amanwella and Amangalla for Thanksgiving. Both were amazing, offering a nice contrast in experiences. Amanwella is a stunning property, with beautiful architecture, an impressive pool, and spacious rooms. Our second-level room overlooked the water, with a private plunge pool in a front courtyard. We shared a patio with my parents' room, offering both connection and privacy. What sets Aman apart is its exceptional service, and Amanwella was no exception. We loved our butler, Rujitha, driver, Chamly, and the entire team, including Omila, Niroshan, Dinusha, and Piyumi. We practiced yoga each morning with Amal, who was great, and my mom and I enjoyed a private cooking class with Executive Sous Chef Priyantha. Munga gave an amazing massage, though the spa operates out of two hotel rooms, lacking facilities like a sauna or cold plunge (a minor detail, really). We also did a safari at Yala, where we spotted a leopard and several elephant families. Chamly and our safari guide were fantastic at finding the animals. Thanks to the wonderful staff at Amanwella for making this such a memorable holiday. We’ll definitely return! xx
酒店回复：
Dear Ms. Cecily, Thank you for sharing such a wonderful review of your Thanksgiving holiday at Amanwella and Amangalla. We're thrilled to hear that you and your family enjoyed the contrasting experiences, from Amanwella's stunning design and tranquil setting to the exceptional service provided by our team. It’s lovely to know your yoga sessions, cooking class, and safari at Yala created such memorable moments. We’re especially glad that your butler and the team made your stay so special. We truly appreciate your kind words and look forward to welcoming you back for more unforgettable experiences. Warm regards, Prem Chundawat Resort Manager Amanwella
Guest（Family） 2024-12-01
This was my 6th Aman experience and not the best one. The positive’s: I arrived in the evening so didn’t get a sense of how stunning the beach was. One of the best I have seen in Sri Lanka was a combination of golden sands, blue water and palm trees. Grounds are nice, villas are posh GM Carl, checks on you daily. There was a strong start to the Aman hospitality at check-in. They do not have TVs and their response was, we will happy to instal one. The food was really good in both the beach club and the main restaurant. The reality: Activities are hit or miss due to weather, I appreciate the effort to make sure everything is great, but you need to make the decision to go forward with an experience more than 2 hours before you go. City tour was off brand and the transfers were both bad. The negatives: Going to the hotel the driver was speeding in the rain, coming back another driver had no clue where he was going. We messaged our butler and he basically said he wasn’t working for another 3 hours (not what you want to hear). We stopped at the other Aman to grab a drink and use the facilities. We ran into another manager from Amanwella. He said he came to check on us which was really nice, but he didn’t talk to the driver or see us off to make sure the 2nd half of the drive went smoothly. Which it didn’t.
酒店回复：
Dear Angelique Nona and Mahathmaya, Thank you for sharing your detailed feedback. While we’re delighted to hear that you enjoyed the stunning beach, posh villas, and exceptional dining experiences, we are truly sorry that certain aspects of your stay did not meet your expectations. We deeply regret the challenges you faced with the transfers and communication during your journey, as well as the inconsistencies in service. Your feedback about the city tour and activity planning is also noted, and we will take steps to ensure these areas are improved to align with Aman standards. Your insights are invaluable in helping us refine our guest experience, and we hope to have the opportunity to welcome you back in the future for a seamless and memorable stay. Warm regards, Prem Chundawat Resort Manager Amanwella
Guest（Family） 2024-12-01
After staying at Amangalla, which was absolutely fantastic, we came to Amanwella. We were a little apprehensive after having had such a great time at the first hotel. But Amanwella was great, too! The architecture by famous Australian, Kerry Hill, is stunning and smack dab in the middle of a dreamy tropical beach! The infinity pool cantilevers over the serene and gorgeous view, with beautiful sunsets a-plenty. We enjoyed spending time in the attractive library, read and saw books on local history, to Nixon. The whole place was immaculate. We really enjoyed our safari to Yala National Park. Rujitha and an our driver Chummly accompanied us and they were awesome! Thank you guys! We had a blast! We saw monkeys, elephants and even a leopard! We got very lucky. We enjoyed the food and the people who served us in the two restaurants and the people at the front desk and even the tuk tuk drivers. We happily did yoga everyday! We also went up to the rock temple. Definitely got our steps in for the month, but it was worth it. Our room was large, comfortable, and beautiful with a great view of the ocean. We can’t say enough about the place. It’s relaxing and beautiful and the people who work there are both well trained but also kind. If you go, don’t forget to eat the ice cream! Honestly the best we’ve ever had. We also took a great cooking class with the Executive Sous Chef, who was patient, friendly and knowledgeable. So fun and interesting. We enjoyed the musicians, too! We had fun meeting a few of the other guests, and ended up having very interesting conversations with people from the other side of the world. But it’s also a place you could go and if you wanted to , you could just spend time quietly by yourself. Highly recommend Amanwella. We will treasure our memories forever.
酒店回复：
Dear Julie Nona, Thank you for your wonderful and detailed review! We’re thrilled to hear that your stay at Amanwella lived up to your expectations and that you enjoyed the stunning architecture, serene beach, and sunsets. It’s fantastic to know you appreciated the safari, yoga sessions, and cultural experiences like the rock temple visit and cooking class with our Executive Sous Chef. Your kind words about our team, from Rujitha and Chummly to the restaurant and front desk staff, mean so much to us—we’ll be sure to share your feedback with them. We’re delighted that Amanwella provided you with both relaxation and adventure, and we look forward to welcoming you back to create even more cherished memories! Warm regards, Prem Chundawat Resort Manager Amanwella
Guest（情侣） 2024-03-01
Very nice very clean beautiful beach good food
Guest（家庭旅游） 2023-10-01
Amanwella非常棒的体验！30间套房，和管家聊天，之前欧美人和印度人来的最多，今年中国人来的很多，11月到4月是他们旅游旺季，房价最高的时候能翻翻。服务没得説，10月沙滩不适合下海，推荐野生动物园和泄湖项目，可以看到很多鸟和动物。不丹经理非常nice，有什麽需求给他説他会直接安排。不足就是离机场有点远，3-3.5小时车程，和其他国家安缦不一样，接送机需要额外费用。

安缦蔚澜

客户评价 由实住客人提供的真实点评

Guest（情侣） 2025-02-01

Guest（情侣） 2025-02-01

Guest（Family） 2025-01-01

Guest（Family） 2024-12-01

Guest（Family） 2024-12-01

Guest（情侣） 2024-03-01

Guest（家庭旅游） 2023-10-01

客户评价由实住客人提供的真实点评