Hello Kelly,Thank you for sharing your experience. We sincerely apologize for the issues you encountered with the room temperature, thermostat access, and bathroom flooding. Your feedback is very important, and we will address these concerns immediately to improve the comfort and safety of our ADA rooms. We appreciate you bringing this to our attention and hope to have the chance to provide you with a much better experience in the future.
Hi Steven, thank you for taking the time to leave us a review regarding your recent stay with us at The Arts Hotel! I am sorry to hear that you were disappointed with some parts of your stay. Our minimalist hotel offers our guest a simpler way of traveling. Our rooms are smaller than the average hotel and we have less amenities, this is why we lowered our rates compared to the other hotels in the area. We understand that our minimalist hotel is not suited for every traveler. Our deepest apologies. We hope you enjoyed the rest of your time on our beautiful island.
こんにちは、先日は当ホテルにご宿泊いただき、レビューをご投稿いただきありがとうございます。ご滞在中にトイレの便座が壊れておりましたこと、大変申し訳ございません。すぐに修理することができ、大変嬉しく思っております。重ねてご不快な思いをおかけしましたことをお诧び申し上げます。
