Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. However, we would like to clarify that at the time of your check-in and for several hours afterward, no concerns were mentioned regarding the room’s cleanliness. Once you brought the matter to our attention, we immediately offered you a room upgrade as a gesture of goodwill. Our team strives to maintain high standards of cleanliness and service, and we regret that despite our efforts to assist, we were unable to meet your satisfaction.
