水滨度假村-住客评论

Guest（家庭旅游） 2025-08-01
Roomy and bedding very comfortable Unfortunately poorly cleaned, bench tops, around showers toilets dirty. Laindry trough dirty, no milk for coffee. Transport offered to airport waant included and turned out more expensive than public transport. Outside alfreso and passage to rooms unkept
酒店回复：
Thank you for taking the time to share your feedback. We are glad to hear you found the room spacious and the bedding comfortable. We want every guest to enjoy a restful stay.However, we are truly sorry to learn that the cleanliness and overall upkeep did not meet your expectations. This is far from the standard we aim to uphold, and your comments have been passed along to our housekeeping and maintenance teams for immediate review and action.Regarding the milk and the airport transport, we apologize for the oversight and any confusion around the transport service. We will be reviewing how this is communicated to ensure future guests are fully informed.We appreciate your honest feedback as it helps us improve.Kind Regards, Michelle - Guest Services Manager
Guest（家庭旅游） 2025-07-01
The cafe in the hotel is actually closed, which wouldn’t have been a problem but there wasn’t any notice before the stay began. The room itself was very spacious and would be great for a family. The kitchen was especially well stocked with cooking equipment. The hotel grounds could use a blow as there is a lot of debris and it just generally looks untidy. The view from the balcony is amazing and at a really great price point. If you’re budget minded with a family, this would be a great hotel to stay. The pool was maintained really well and crystal clear. There was outside uncovered parking which was great for us as we had a large ute. It is located very conveniently and is just a short walk to the marina where many of the tours leave from.
酒店回复：
Thank you for your detailed feedback and for rating your recent stay with us an 8 out of 10. We are so pleased to hear that you enjoyed the spacious room, well-equipped kitchen, stunning balcony views, and the convenience of our location near the marina. It’s also great to know that the pool and parking options met your needs, especially for your ute!We do not advertise as having a cafe, however we understand how this could have impacted your experience. Your comment about the hotel grounds is also noted. We agree that presentation matters and will share your observation with our maintenance team to ensure the area is kept clean and welcoming.Thank you again for your balanced and helpful review. We’re glad you found value in your stay and hope to welcome you and your family again soon.
Guest（其他） 2025-07-01
Airlie Beach Although I was sick the whole week I spent a lot of time in the apartment, and noticed it is very tired and in bad need of modernisation given the price charged. Very steep hill to get into and out of the property. All through the place there were lots of areas that were not that clean- bare feet kept collecting fluff and hair from previous occupants, and beds although comfortable, did not look the greatest. We were there for a week although cut short due to illness after 5 days. Staff very helpful and pleasant. Vary noisy late at night from singing at the pub in front
酒店回复：
Thank you for taking the time to share your feedback following your recent stay with us in Airlie Beach. We are truly sorry to hear that you were unwell during your trip and hope you're feeling much better now.We appreciate your honest comments regarding the condition and cleanliness of the apartment. While we are glad to hear you found our staff helpful and the beds comfortable, it is clear that several aspects of your stay did not meet expectations. Please accept our sincere apologies for the shortcomings you experienced. Your feedback regarding the need for updates and more thorough cleaning has been shared with our team for immediate review and action.We understand the steep access and surrounding noise may not suit everyone, and we are sorry this affected your stay. We are actively working on improving the guest experience and truly value insights like yours to help us move forward.
Guest（其他） 2025-05-01
The body wash was empty on my first day of the stay. Called the after hour service, the lady asked for my numbers and said she will need to see what she can do and give me a call back....never received a call back. The baby wash was refilled the second day but the overall service level was slow and sloppy. The overall cleanness is terrible, I had bed bugs bites and the window screen in the bathroom was covered with thick layer of dust, the corridor to my room was always wet and with visible rubbish. The mattress is extremely old, with noticable lumpy surfaces However the pools are pretty decent.
酒店回复：
Thank you for taking the time to share your experience with us. We're truly sorry to hear that your stay did not meet expectations and that you encountered several issues, from housekeeping and cleanliness to the responsiveness of our service team.We sincerely apologize for the inconvenience caused by the lack of toiletries on your first day and the unreturned follow-up call. This is not the level of service we aim to provide, and we will be addressing this with our team to ensure better communication and responsiveness moving forward.We're also very concerned about your comments regarding cleanliness and we are taking immediate steps to review and correct them. Sorry you did not like the mattress, as it is brand new and we have had great reviews about them from other guests.While we're glad to hear you enjoyed the pools, we regret that other aspects of your stay were disappointing. Your feedback is extremely valuable to us, and we are committed to making meaningful improvements to ensure a better experience for future guests.
Guest（其他） 2025-01-01
难忘的休假服务，除了太贵，没别的缺点
酒店回复：
Thank you for the wonderful review, Xuchu.
Guest（家庭旅游） 2024-07-01
房间设施陈旧，味道难闻，如果选择这个酒店，请慎重
Guest（家庭旅游） 2024-03-01
复活节期间全款预订了3晚海景一卧室，酒店外景很漂亮，很有海岛风情，还有无边泳池，进入房间第一印象也挺满意，在使用厕所时发现下水很慢很慢，厕纸无法冲下去（在澳洲厕纸都是丢入马桶冲走的），赶紧去找前台，因为要外出，同意他们在房间无人的情况下进入修理，等我们回来後发现确实修过了可以使用了，因为赶的早班飞机很累，就想睡会觉，此时发现房间里居然没有被子……床上只有一层很薄的床单（对，没看错，盖的是用的床单），找遍柜子发现只有一个脏兮兮的毛毯，上面好多白色屑屑，再去找前台发现已经下班，整个酒店在复活节入住率这麽高的情况下居然没有一个工作人员……没办法，只能用床单把毛毯尽量覆盖住，不要碰到身体，奈何床单太薄，睡了一个小时起来浑身痒得不行，却完全无计可施…..而此时睡醒後上厕所发现，马桶又再次下水不畅了，厕纸完全冲不下去……（心里一万个??飘过，因为酒店完全找不到工作人员，这不能上厕所可太麻烦了），思来想去只好找携程客服求助，携程客服非常非常负责任，帮我们打电话发邮件联系酒店，奈何人家全都下班了，一晚上没有任何回音，於是我们一整晚只能憋着，实在憋不住了就跑老远的公共厕所去解决，然後盖着脏兮兮的毛毯将就了一晚上（第二天依旧浑身痒），这就是1650大洋一晚上的待遇……. 因为第二天定了早出晚归的一日游，出海没信号，所以我就麻烦携程客服第二天务必一定要联系酒店人员帮我修厕所、换毛毯，等我们出海回来时，果然整个酒店工作人员又全部下班了，回到房间一看，差点爆粗口，马桶和毛毯都还是老样子，携程客服説对方回覆説我们马桶里不要丢太多纸（天见可怜，憋得都没敢排毒，就丢了小便的纸），还有毛毯是新洗过的，我简直无语了，只有拍照发给客服了，然後又发现房间进来後的走廊和卧室里一大滩水，鞋底全部浸泡在水里，一次性拖鞋全湿了没法穿，最崩溃的是放在衣柜地上的背包也全部浸湿了，换洗的乾净的内衣裤全部放在背包底部，全部湿透，出海一整天回来，居然一件乾净的内衣裤都没法换，内心的崩溃简直无法用语言形容…..第一反应是不是马桶漏水，但是很奇怪的是整个衞生间都乾乾的。和携程投诉後，气愤得要求退款换酒店，可是看看整个岛上的酒店，也没有满意的可以换的了，於是，第二个1650大洋的晚上又在无法换乾净内衣裤和无法上厕所以及浑身痒中过去了…… 第三天，上午万幸没有安排出门，好容易熬到九点钟前台上班了，立刻去找，前台倒是很友好，説假期期间没有员工（这点确实让人匪夷所思，这麽大的酒店，又是假期满房的情况下，居然不留值班人员），説只能用皮塞去通一下马桶，给她看了脏毛毯的照片，同意给我换条乾净的，又给她看了一地的水的照片，她表示昨天没有人进房间清洁，实在无法理解哪来的水……好吧，回房等人来通马桶吧，过了会儿前台来电话了，説今晚给我们升级一套两卧室的海景房，立刻搬离这个糟糕的房间。新房间很不错，设施很新、风景很赞、毛毯很乾净（依旧没有被子），总算这一晚可以住得比较舒心了…… 针对前两晚的遭遇，携程帮忙争取了一点赔偿，很少很少，只有两晚房费的30%，説实话，这几十年住过大大小小各种豪华的、普通的酒店，从来没有遇到过这麽糟心糟糕的体验，但是看在携程非常负责任的帮忙联系和安慰以及酒店第三晚升级房间的份上，我也没有再提更高的要求。我不知道是不是该酒店所有一卧室的房间都会存在上述情况，但是就个人体验来説，酒店外景和两卧室的海景房还是值得推荐的，前两晚打负分，第三晚可以打5分。
Guest（家庭旅游） 2023-08-01
关键是没有什麽服务。无线网络也没有用。令人无语。泳池不错，不过只拍了照，没有机会去体验一下。前台客服上午上班好像是九点还是十点，然後下午四点就下班了。基本没遇到过。屋内设施有些陈旧，卧室里麪电源插座太少，不太方便。下次是不会来住了！
Guest（与好友旅游） 2023-03-01
家人出行，房间风景很美

水滨度假村

客户评价 由实住客人提供的真实点评

Guest（家庭旅游） 2025-08-01

Guest（家庭旅游） 2025-07-01

Guest（其他） 2025-07-01

Guest（其他） 2025-05-01

Guest（其他） 2025-01-01

Guest（家庭旅游） 2024-07-01

Guest（家庭旅游） 2024-03-01

Guest（家庭旅游） 2023-08-01

Guest（与好友旅游） 2023-03-01

客户评价由实住客人提供的真实点评