We’re glad you found the hotel itself good.Our location is chosen by many guests for its quiet setting and convenience, with shops, eateries, and key attractions within easy reach, as well as good transport access to the city and surrounding areas. It’s ideal for guests who prefer a comfortable, peaceful stay while still being well connected.We appreciate your comments and hope to welcome you again in the future.
We’re delighted to hear that you enjoyed our clean rooms, convenient location, easy access to shops, eateries, and Skyline, as well as the ample parking available. It truly means a lot to us that you felt welcomed and cared for, especially arriving late at night — our team is always happy to assist guests at any hour.Your kind words about our staff, breakfast, and the warm care shown to your children perfectly reflect the atmosphere we strive to create: a place that feels like home. We’re especially glad that our team made your family feel comfortable and valued.We sincerely look forward to welcoming you back to AWA Hotel again in the future.
Thank you for your feedback. We take cleanliness very seriously and will review this with our housekeeping team to ensure our standards are consistently met. Guests are always welcome to contact reception during their stay so we can address any concerns immediately. We appreciate your comments and hope to welcome you again.
We appreciate your comment that the hotel location was good and suitable for your stay.Regarding cleanliness and linen, our rooms are prepared according to established housekeeping procedures, with fresh linen, towels, and amenities supplied before each arrival. Any concerns of this nature should be reported to reception immediately so they can be inspected and resolved on the spot. Our team is always available to replace items, provide additional towels, toiletries, tea, coffee, or milk, and address any housekeeping matters upon request.For meals, dinner and breakfast services are provided according to the selected booking and service schedule. Meals cannot be converted, transferred, or refunded once prepared or allocated, particularly when bookings are made through third-party platforms. Guests are encouraged to contact reception in advance if plans change, and our team will assist where possible within operational limits.At reception, our staff handle multiple responsibilities, including guest assistance and operational tasks. Guests are always welcome to approach or call reception directly if immediate attention is required. We expect our staff to remain professional at all times and will review your comments internally.While we regret that your experience did not meet your expectations, we stand by our service structure, hygiene standards, and booking terms, all of which are clearly outlined at the time of reservation. We appreciate your feedback and your stay with us.
Thank you for sharing your feedback. We take guest privacy and security very seriously. Our staff are fully trained to respect all privacy procedures, and no team member is permitted to enter a room without proper reason or prior communication. We have investigated this matter thoroughly and found no record of any such incident being reported during your stay. We appreciate your loyalty as a returning guest and encourage you to contact management directly if any concern arises during your stay so we can address it immediately.
Thank you for your wonderful feedback. We’re delighted to hear that you had such a comfortable and pleasant stay at AWA Hotel. It’s great to know that our early check-in arrangement during the stormy weather helped make your visit more convenient.We truly appreciate your kind words about our warm welcome, clean and tidy rooms, and excellent soundproofing. Your recommendation means a lot to us, and we look forward to welcoming you back again soon.Kind regards,AWA Hotel
