巴斯米尔休闲小屋-住客评论

Guest（Other） 2026-02-01
We shared a luxury Newton lodge with another couple, on arriving the chalet was freezing , the heating hadn’t been switched on. It was a freezing cold January day, with icy rain coming down. It took a few hours to get the lodge warm. On entering the lodge the carpet was dirty and thread bare in places, yes we did book a pets one and paid the ￡50 extra per dog, but I expect the lodge to be clean. We picked up items such as pieces of plastic and hair grips from the floor. The carpet also had muddy marks on it, there wasn’t any vacuum for us to clean it. That advertised a smart tv , but a part from a few channels you could watch anything else, the maintenance guy said they had been disconnected. There were no instructions on how anything worked , or where the bins etc were. Eventually we found the bins and doggy bins down the other end of the road. And trial and error meant we eventually found which switches allowed us to use the spa baths. The bbq hadn’t been cleaned and filthy so unable to use. I don’t mind paying extra for our family dog to come away with us, but ￡50 is a lot and what for, there were only 2 bins to put poo bags in right down the other end of the road, the carpet was dirty and definitely not cleaned, and yes the doggy welcome box of a collapsible water bowl, roll of poo bags and rope toy was nice but not worth ￡50
Guest（Other） 2026-02-01
Stayed in no 44 , this is not the first time , sad as this was our weekend lodge bought as a gift for my family .. Had to do some cleaning in there before my family arrived, so unkept …. Was not worth the money I paid , lady in reception didn’t ask if all was ok etc so I decided to let people know here.. dog friendly room but no dog bowls as there used to be and didn’t bring any with us as you would think they would be provided, they provided plates no cups for us why not 2 dog bowls ! Very very disappointed at the shoddy lodge we stayed in
Guest（Other） 2026-01-01
The resort is very beautiful. The lodge we stayed in (Pemberley lodge) was large and comfortable : two bedrooms and two bathrooms, and a very large kitchen/living room. Very clean. Provided with everything. Staf incredibly kind. When we arrived (late at night) we found the place warm as they had put the heating on for us. You need a car as the resort covers a wide area and is not close to the main road, but there is park and ride just nearby, very handy to visit Bath. I would certainly come back here when visiting the area
Guest（Other） 2026-01-01
The location is cosy and feels like you’re away from the madding crowd, we had a few hiccups with food left in drawers, stagnant water in bowl under the sink but these were health with efficiently. Dave the in-house handyman was extremely helpful and friendly so thank you. Food was good we had evening meal and Sunday roast, wait time was long but staff were friendly and helpful
Guest（Other） 2026-01-01
My partner booked a few days away to have a proper break from work as well as celebrate my birthday. The staff were highly attentive and lovely throughout. Would highly recommend.
Guest（Other） 2025-12-01
Booked a Family celebration here celebrating my fathers 70th and sister in laws 50th. Venue is very well appointed, clean and comfortable. Set in a very beautiful location. Staff were friendly and hardworking. We had a total of 26 covers, food came out hot( which is no easy task when considering how many people were in our party!) Food itself was tasty and no complaints from Anyone. We thoroughly enjoyed our day and would recommend the venue.
Guest（Other） 2025-11-01
Went to get a Sunday roast and they have stopped serving them. We wasn’t the only ones how walked back out and gone to a pub nearby. A joke in a place like that
Guest（Couple） 2025-10-01
We stayed in a Newton Brook Lodge no23 which hense its name is next to a beautiful brook that runs through the park. The lodge itself was very spacious with open plan bedroom/bathrooms. Very clean and well maintained. The grounds on the park are absolutely stunning well maintained and a lovely space to stay amongst. The buildings on site reception/gym/bar/bistro are in buildings that are stunning. The lady on reception I didn’t get her name was so welcoming and helpful. I have mobility issues so she let us us in to our lodge as we was early which I really appreciated. We used the bar/ bistro on site to eat and drink it was great food and a good atmosphere. We had great weather so sitting outside with a few drinks sitting amongst beautiful was so relaxing. Would highly recommend Bath Mill if you want a relaxing stay in stunning surroundings. It’s very close to Bath which is a great place to visit.
酒店回复：
Thank you for taking the time to leave such a positive review. Your lovely comments will be cascaded down to colleagues who continually strive to provide a wonderful experience for our guests.
Guest（Family） 2025-10-01
A lovely place to stay surrounded by woodland and a stream running through the retreat We did the Bath Loop which you can access by crossing the bridge and following the green arrows which takes you into Bath via the river walk The lodges are very spacious and we had a 4 bedroom one As others have mentioned they are in need of some maintenance works and the cleaning is not too great, I think we left ours cleaner than we found it! There is no mop in the cupboard, just a broom and dustpan, so if you spill anything you can’t clean the floor and there are no cleaning sprays to wipe the sides down with or a cleaning cloth, just a washing up sponge Most places we have stayed in like Bath Mill leave a welcome cleaning pack which is enough for a stay and more than one black bag for rubbish Our sofas were split and in need of either replacing or new cushions We couldn’t see the tv screen as it was so smeared with what it had been polished with The showers had black mould in the tray under the sliding doors Beds were comfy The cabins are insulated very well and we had to keep turning the heating off as it was too hot Lots of crockery and cutlery, but only 2 saucepans and a frying pan for an 8 people cabin and 2 serving dishes
酒店回复：
Thank you for taking the time to leave a review. Your comments regarding cleanliness and general maintenance have been taken on board and will be passed to management & the relevant Heads of Department. As our lodges are provided on a self catering basis, guests are required to provide their own toiletries, cleaning products etc. It is also our policy not to have mops in our lodges.
Guest（Couple） 2025-10-01
Arrived at Bath Mill Lodge Retreat and the entrance and grounds looked well kept and inviting. The pub from the outside looked lovely. Check in was an easy process. I booked this as a Monday-Friday Birthday break away. Arrived at our log cabin and there was a car parking space. Went inside the cabin and inital thoughts not like the picture I booked. Looked very bare and not homely. Looked around and was generally clean but not 5* as it states. Carpets not really clean and still food on place mats. Generally needed a deep clean. The lodge was large and spacious for a family. Bed was comfortable and towels provided. Settled in and went to the pub. Large pub area and eating area but more like a cafe than a country pub. High prices for drinks. Staff eating food behind the bar not really professional. Not enough comfy seats to relax if just going for a drink and not eating. Had a meal and did take a long time for food to arrive but food OK. Not a relaxing country pub feel which is a shame because the outside looks lovely. It is a quiet rural site. Did go on the bus into Bath which was great and ￡2.50 bus fair. Really enjoyed visiting Bath beautiful clean city. Loved the baths, cathedral and bus tour. Went to the 1st dates resturant which was brilliant.
酒店回复：
Thank you for taking the time to leave a review. We are delighted you thought the grounds inviting and well maintained, and the check in process straight forward. We are also pleased you found your lodge spacious and your dedicated parking space useful. We are most grateful for your feedback regarding cleanliness, and your comments in respect of our bar & bistro, all of which shall be taken onboard to help improve our service and continue to meet the needs of our customers.

巴斯米尔休闲小屋

客户评价 由实住客人提供的真实点评

Guest（Other） 2026-02-01

Guest（Other） 2026-02-01

Guest（Other） 2026-01-01

Guest（Other） 2026-01-01

Guest（Other） 2026-01-01

Guest（Other） 2025-12-01

Guest（Other） 2025-11-01

Guest（Couple） 2025-10-01

Guest（Family） 2025-10-01

Guest（Couple） 2025-10-01

客户评价由实住客人提供的真实点评