巴斯米尔休闲小屋-住客评论

Guest（其他） 2025-01-01
This really is not 5 star. It's in a nice setting but there really are no facilities. The cabin fittings were really tired. Our lodge wasn't clean. Mouldy soft cheese left in fridge. The previous occupants long blonde hair was everywhere,vwe were sick of getting it on our clothes whenever we sat down or walked around in our socks. Staff really don't care about anything. I have stayed in better 2 star places.
Guest（情侣） 2024-12-01
Well what can i say just spent two days at this wonderful place and it was so peaceful and relaxing. Staff were so lovely on arrival caroline and her collegue were so friendly, helpful and then the collegue we see in the evening for a meal in the bar, her and her other collegue were so helpful and friendly. I can not have a bad word to say at all 5 star all the way. Accomadation was fab and clean and the bus to bath was so easy right outside the park and taxi back ￡11 so overall a relaxing trip away x
Guest（家庭旅游） 2024-12-01
This was our second stay here and again didn't disappoint, there was a couple of small issues with the lodge that were rectified very quickly and apart from that it was comfortable and fully equipped. It was very cold during our stay, even snowing and the lodges heating stood up to it well. This isn't a site for families looking for alot of leisure activities as apart from a nice restaurant/bar there isn't alot to do, however if you want a relaxing stay among pleasant surroundings it's ideal.
Guest（家庭旅游） 2024-10-01
We stayed at the Bath Mill Lodge Retreat as my nice held her wedding reception there. We booked one of the larger lodges as there were six guests staying. On arrival on Friday 20th September slightly later than planned due to flight delays. We settled in and later discovered that both unsuited toilet lights were not working, since it was late would report it in the morning. Having reported to the reception was phoned later to say it would not be repaired till Monday, and could we not use a torch to get ready!! Having sent an email to complain I have yet to get a response. Customer service seems very poor.
酒店回复：
Hello, I have passed these comments onto management now for you. They tell me they are looking into why this wasn't resolved in a timely manner for you. Please keep an eye out from them to get to the bottom of this. However in the meantime please accept my apologies for this. We hope this didn't detract from your nieces wedding too much as I'm sure i would join the management in saying that this would be the last thing they would want. Apologies again.
Guest（其他） 2024-10-01
We stayed for a week in August. The overall feel of the setting was quite nice and relaxing but for some of the visitors dogs barking. The amenities and service were not the best. Attention to detail could have been better and the property we stayed in - the Newton Brook Elegance Lodge - with two large bedrooms and bathrooms did not have the amenities to sustain four people, let alone two. The bathroom areas were large and spacious, but marred by the distinctly awful sewerage smell in one of the bathrooms, as well as insects and slugs around the toilet area; I think the smell was coming from underneath the lodge floor. The bath panels were damaged and holes were visible around the sides of the panels in one bathroom: it was poorly maintained for the price point. The mini fridge in the kitchen area was far too small to support the size of the property, and the freezer box froze food in the fridge area; it really should have had a fridge-freezer for the size of the property. The cooking area was ok for two, and the utensils, cups, and glasses were adequate for what we needed. Take some bin liners, as there was only one in the bin when we stayed and no spares. The bedrooms are spacious, but one of the double beds had an awful metallic squeaking sound you get from an old-style metal bed frame and disturbed what should have been a restful sleep; a week of that is not conducive to a relaxing stay. It was reported but nothing was done to rectify it. One of the door locks was not aligned so the door wouldn't lock if required. We chose The Newton Brook Lodge because it was supposed to give us a view of the brook, but didn't due to being hidden by overgrowth around the area. The lodge is roomy for the disabled, especially in the bathrooms, but the floor tiles are slippy as one of us found out, so beware if you have difficulty standing/walking, and use a mobility walking frame near the walk-in shower area. We didn't use the restaurant in the main building because we chose to cook, so can't comment on the quality. I didn't use the small gym but it looked adequate for a short stay. The staff were friendly and helpful. I think the wooden post at the rear of the parking area with the lodge number on should be moved further back: it is too close. For the cost for a week, overall it wasn't bad compared to other sites, but our stay could have been much better with more forethought from the management in terms of maintenance, user-friendliness, and facilities. A suggestion: make a ramp available for those who cannot climb the steps to the lodge, or replace the steps with ramps for mobility scooters/wheelchair users. This would make lodges more accessible for the disabled.
Guest（家庭旅游） 2024-09-01
First holiday here I read all the reins before going personally I thought the accommodation was clean but I do agree once settled you notice odd lower areas of dirt but nothing major. There are now kitchen scissors in the kitchen draws, there is a washing machine ( no tablets supplied so take your own ). A dishwasher with 2 x tablets supplied , a wine fridge , main bedroom a walk in wardrobe which was a nice surprise, tv in both bedrooms, iron and board , hairdryer, small washing pull out hanger supplied. Not many hangers so take your own but lots of open shelves for clothes. One negative is the fridge was not working on arrival, we had placed our weeks food inside that we had got at a nearby supermarket and thought all was well as the light was on but soon realised it was not working and had no temperature to it. As it was out of hours I called the phone line twice but no answer so I walked up to the reception area to see if there was a staff member on site to help - no staff member anywhere everything was closed. After leaving messages on the out of hours phone line we got a reply and someone dropped off a small fridge for us informing us they would be back the next morning with a replacement full size fridge freezer. Instead of a relaxing lie in the next day we got up early waiting for the fridge freezer to arrive. This never happened even though the same person worked on the accommodation opposite that morning then drive off. We stayed a week and we never got another replacement fridge freezer. The wildlife from the accommodation was lovely we saw a kingfisher, a deer , squirrels and not so nice a wasps nest in a tree by the stream. Something we had not realised when booking was both Bath and Bristol have a clear air areas inside and on the outskirts of the city which cost us an extra ￡14 a day if we drive in the area which did restrict us especially using the cinema and trying to get a domino’s pizza in Bath. We visited Weston super mare, Bath , cheddar Gorge and the 2 nearby farm shops. Sainsburys up the road was handy especially the pizza takeaway which cook the pizza for you to take back to the accommodation but this area closes early about 7.30 pm. We ordered a domino pizza which was delivered to the site we just walked up to collect it from the driver. We never eat in the mill barn restaurant as such mixed reviews on it on this site. Would I go back yes I would it’s a lovely relaxed quiet location and I really liked 5he accommodation.
酒店回复：
Hello, Thank you for taking the time to leave this review. I apologise for the error about the fridge freezer and this has been passed onto the maintenance team. We pride ourselves on the location of the resort and the plethora of wildlife we have on park. I have passed all these details onto management who have joined me in apologising about the fridge. We do hope you choose to consider us an option for your next break within the area. Many thanks.
Guest（情侣） 2024-09-01
Such a lovely well kept retreat. Lodges were very clean and comfortable. Great balcony space for our westie to be nosey on lol. The reception area, by the river, has a great size bar and restaurant to sit inside or outside. The converted old mill looks great!! The drink prices are reasonable and i have to say the food was really good! We ate there at least 3 times during our stay. The staff are all very friendly too. It was just so nice to be able to sit on site and relax with a drink or two lol Would definately return there
酒店回复：
Hello. Thank you for taking the time to leave such a lovely review. I have passed all these lovely comments onto the resort management who are overjoyed you had such pleasant experience here. We look forward to welcoming you back again soon!
Guest（情侣） 2024-06-01
Had a lovely stay here for 4 nights. Lots to do in the area, so planning to come back next year. Lodge lovely, we stayed in Lodge 18 a Pemberley 2 bed. Location good, but you do need a car. Bistro on site very good, staff lovely. The Globe locally also very good for food. Nearest shops in Twerton expensive, there is a Tesco in Bath, or a large Sainsbury's about 5 mins drive past the lodges, follow Frome Road. Enjoy your stay, we did! Don't expect perfection, ignore the moaners.
酒店回复：
Thank you very much for your kind review, we are glad you enjoyed your stay with us and that you will be visiting us again next year. See you again soon
Guest（其他） 2024-04-01
Unhappy with our stay and not taken seriously when given feedback to receptionist. Staff were friendly but the lodge it self was disappointing. From walking in to dust over floors, curtain having mystery icecream we think over them, cupboards, skirting boards, doors and cubby holes having some kind of oil stains over. The shower leaking all night. Lodge 56 being the known for having problems with the fire alarm as the maintenance guy stated. The fire alarm/smoke detector went off every time we had a shower! Any time, with reception or maintenance being called daily, with nothing being done. Was told to disconnect it if we could reach, which is a massive safety issue! No oven/oven top as advertised, bar shutting at 8/8:30 so can't have evening drinks or food, no lunch or breakfast offered. Expensive for what is offered, unhappy overall stay.
酒店回复：
Hi, Thank you for your review. This is not the standard we set ourselves and we apologise that your stay was not what you expected. Please feel free to reach out to us to discuss this as management would like to find out why this was the case. We look forward to hearing from you.

巴斯米尔休闲小屋

客户评价 由实住客人提供的真实点评

Guest（其他） 2025-01-01

Guest（情侣） 2024-12-01

Guest（家庭旅游） 2024-12-01

Guest（家庭旅游） 2024-10-01

Guest（其他） 2024-10-01

Guest（家庭旅游） 2024-09-01

Guest（情侣） 2024-09-01

Guest（情侣） 2024-06-01

Guest（其他） 2024-04-01

客户评价由实住客人提供的真实点评