卡索纳罗马北部-住客评论

Guest（Other） 2026-02-01
Room and hotel and beautifully renovated but we were not informed that there was ongoing work and the restaurants and bar were closed PLUS there was construction noise every day.
酒店回复：
Dear Mrs Leslie,Thank you very much for taking the time to share your feedback.While we are truly pleased to know that you found the room and the hotel beautifully renovated, I am sincerely saddened to read that your overall experience was affected by the ongoing work and the temporary closure of our restaurants and bar. I completely understand how frustrating it must have been to encounter construction noise during your stay, especially if this was not clearly communicated in advance.Please allow me to reiterate our sincere apologies for the inconvenience caused. As a gesture of goodwill, we were pleased to offer you a courtesy drop-off during your stay, though I fully recognize this does not undo the disruption you experienced.Should your travels bring you back to town, I would be truly grateful for the opportunity to personally welcome you again and extend a more meaningful remedy to ensure your next stay reflects the level of comfort and experience we strive to provide. Please do not hesitate to reach out to me directly.Warm regards,Nessi BeharGeneral Manager
Guest（Traveling with friends） 2026-02-01
The staff were fabulous, the rooms very clean, a Nespresso machine in each, but ask for a room with a window that opens onto the street, rather than a room that looks down on the restaurant or against a wall. It was under construction so no kitchen or room service available so check that first. Fantastic location in Roma Norte.
Guest（Other） 2026-02-01
We loved the hotel. The staff was fantastic, helpful and kind. The hotel is lovely. Well kept and stylish. Our room was very comfortable. We are already planning our next stay. Can’t wait!
Guest（Other） 2026-02-01
Great place to stay! The rooms are clean and cozy. All the staff were amazing especially Josue and Carlos. They really went out of their way to make us comfortable. Highly recommend staying in Casona Roma Norte.
Guest（Other） 2026-02-01
This was truly the best experience at this hotel we went for a 5 day vacation and honestly have no complaints this hotel they went above and beyond carlos Josue were extremely nice and kind those two are very well customer oriented as well as the rest of their staff they gave great recommendations as to where to vist and were very knowledgeable this is a beautiful hotel we felt absolutely safe here the neighborhood felt very safe also I will definitely be back to stay here!
Guest（Other） 2026-02-01
I could not rave about this hotel enough! The location, design, architecture, food, premium products and beautiful aesthetics. But the the best part was the caring staff who truly mae you feel like you’re at home and will do anything to give you the best experience possible in Mexico City. They setup a beautiful hot air balloon tour for me over the pyramids and gave me great recommendations every morning/evening. I especially loved coming back to Josuè the doorman who was always excited to hear about my day and ask if I need anything. He made the trip very special.
Guest（Other） 2026-02-01
It’s all window dressing….. As in the majority of the reviews the staff are helpful, the location is great and the art is spectacular…….. My initial $500 room had no mirror, the bathroom was so dark good luck putting on any makeup, the hangers provided are ridiculous and there is one free bottle of water provided unless you go to the lobby and take water out of a carafe, I endured construction noise because their advertised bar was closed and under construction. I read many of the reviews and the mgmt response was surprised to hear the stay was not as expected and had one complained in real time they could have dealt with it. I will say that they did move me into a room that had better lighting, a standup mirror and they brought up regular hangers but like the previous room I was looking at an interior wall of the building, this is not a surprise in these character buildings but if you want a good exterior window I’d request it when booking. On a positive note there is a male concierge of sorts who is amazing and honestly without him my stay would have different.
Guest（Other） 2026-01-01
The hotel lobby is attractive and the location is great if you are exploring Roma. I give high marks to the hotel staff who were always helpful and very friendly. But the rooms are tiny. I paid almost $600/night for a 200sf +/- room with a window on a stairwell. Except for a desk chair there was no place to sit and the lighting was very poor. Five star hotel rooms have doubled in price post-covid but I have basic expectations when I spend this much money and the hotel did not provide even close to a good value. The sound insulation is very poor, we could clearly hear our neighbors talking. It was unusually cold when we were there a the hotel does not have any heat. They gave us a space heater to use but it was like the last breath of a dying dog. I really wanted to like this hotel but was disappointed. We moved to the Alexander in Lomas de Chapultepec and were much more comfortable for the same price.
Guest（Other） 2026-01-01
My stay at Casona Roma Norte was absolutely amazing. The hotel is beautiful, comfortable, and perfectly located in Mexico City. A special thank you to Carlos Alberto, who truly made our experience unforgettable. He was incredibly kind, professional, and attentive from the moment we arrived. Carlos went above and beyond to help us plan our trip, offering wonderful recommendations and making sure everything went smoothly. His hospitality and dedication made us feel so welcome and taken care of. I highly recommend this hotel to anyone visiting Mexico City — and Carlos’s service is a huge reason why. We can’t wait to return!
Guest（商务旅客） 2025-11-01
Estuve alrededor de un mes en el hotel, por un viaje de trabajo a la ciudad de México. Este hotel boutique esta lleno de peque?os detalles que hacen agradable la instancia. La decoración y el mobiliario le dan al lugar un ambiente de a?os 20, pero muy bien cuidado en los detalles. Esta sensación de antiguo puede que no le llame la atención a muchas personas, pero a mi me encanto. Otro detalle que me gusto mucho fue el amplio ba?o con tina y luz natural, perfecto para relajarte en las noches. Igualmente puedo decir que el servicio en general del Staff fue muy bueno y fueron muy cálidos en su atención. Su ubicación es ideal: Cerca a la condesa a dos cuadras de una estación de metro, a unos doscientos metros de la plaza cibeles (con bares y restaurantes) por donde para el Turibus y de la calle sevilla. Cosas para mejorar: si bien dejan una canasta de Snacks, seria recomendable un minibar. El gimnasio también puede y debe mejorar. Si bien es old fashioned, ciertas partes del hotel tambien huelen a antiguo Las escaleras para subir al segundo piso tienen una alfombra, que es remplazado por un espantoso trapo blanco. Es preferible que no coloquen nada, le quita mucha presencia al hotel

卡索纳罗马北部

客户评价 由实住客人提供的真实点评

Guest（Other） 2026-02-01

Guest（Traveling with friends） 2026-02-01

Guest（Other） 2026-02-01

Guest（Other） 2026-02-01

Guest（Other） 2026-02-01

Guest（Other） 2026-02-01

Guest（Other） 2026-02-01

Guest（Other） 2026-01-01

Guest（Other） 2026-01-01

Guest（商务旅客） 2025-11-01

客户评价由实住客人提供的真实点评