萨西城堡酒店-住客评论

Guest（Other） 2026-03-01
Beautiful location and setting. We were disappointed when we arrived after a long day of travel and were unable to use the restaurant or bar due to a private party and restaurants in town were closed until dinner. The room - bed and bathroom were great, other furniture in the room (ie chairs) were not useable
酒店回复：
Dear Jane,Thank you for sharing your impressions following your stay at Chateau de Sacy.We are delighted that you appreciated the beauty of our hotel and the comfort of the bedding and bathroom. Our team strives to ensure that our rooms meet your expectations in terms of cleanliness and hospitality.We sincerely regret that your experience upon arrival was less than satisfactory, particularly due to the unavailability of the restaurant and bar. As a hotel and restaurant, some facilities are occasionally reserved for private events, which can sometimes cause inconvenience for our guests.We also appreciate your feedback regarding the room furnishings and are sorry that some pieces did not meet your expectations in terms of comfort and usability. This feedback helps us identify areas for improvement so that we can offer an impeccable experience to each of our guests.We look forward to welcoming you back for your next stay in Champagne.Sincerely,Judicaelle PRIOLETChargée de relation client
Guest（Couple） 2026-03-01
All 5 star all around. Amazing place. We had a great room with lots of space and amazing views. The restaurant food was Michelin star type. We enjoyed our stay and look forward to coming back.
Guest（Other） 2026-02-01
The rooms were clean. But there was insufficient heating in the bathroom and insufficient blackouts in the bedroom. The food offered was good. The champagne bar was disappointing with only two champagne offered by the glass. There was a single free Tesla destination. The area around the Hotel was picturesque.
Guest（Other） 2026-02-01
Beautiful building and lovely room. Limited dining options
Guest（情侣） 2025-10-01
Het hotel is prachtig en de omgeving, het uitzicht, fantastisch. De kamer is ook echt heel charmant. Het enige probleem in dit hotel is het gebrek aan professionalisme van het personeel. Iedereen is heel vriendelijk, maar eerlijk gezegd heb je soms het gevoel dat de klant helemaal niet belangrijk is. We zijn er 2 nachten gebleven en van het begin tot het einde wist niemand welke kamer we hadden, terwijl het hotel slechts 15 kamers heeft! De service is erg traag en moest voortdurend gemotiveerd worden omdat men voortdurend dingen vergat. Eenvoudige en vanzelfsprekende handelingen die in elk ander etablis*****t normaal zijn, worden hier in dit 5-sterrenhotel niet toegepast! Onze telefoon op de kamer werkte niet en werd uiteindelijk nooit hersteld, ondanks onze melding. Er was zelfs een vlek op het laken van ons hoofdeinde, wat erop wijst dat dit duidelijk niet regelmatig vervangen wordt… Eerlijk gezegd, voor een 5-sterrenhotel is dit beschamend. Echt jammer, want het potentieel is er wel. Maar op dit niveau is vriendelijkheid alleen niet genoeg. Wij, die gewend zijn om in 5-sterrenhotels te reizen, waren zeer verrast.
酒店回复：
Dear Getaway32247552675 Thank you for taking the time to share your detailed feedback about your stay. We are delighted to read that you appreciated the beauty of the hotel, the charm of the room, and the exceptional setting of our establishment. We sincerely regret the quality of service and the points raised regarding the professionalism of our team. We understand how important it is to feel valued and to receive impeccable attention, especially in an establishment of our caliber. Please be assured that we take your comments very seriously: every comment helps us to continuously improve. We have taken note of your observations regarding room management, the follow-up on technical issues, and cleanliness. The experience you had does not reflect the level of service we strive to provide our guests. We sincerely hope to regain your trust in the future and offer you a welcome that meets your expectations. Sincerely, Judicaelle PRIOLET Chargée de relation client
Guest（其他） 2025-09-01
Superbe expérience !!!! Allez y les yeux fermés. le cadre est magique, les massages sympas et les bains nordiques au top. Juste améliorer un peu l'accueil :) merci !
Guest（Traveling with friends） 2025-07-01
Beautiful location and an amazing stay. The breakfast and dinner was delicious. Spa treatment was very relaxing. Would highly recommend!
Guest（Couple） 2025-07-01
Great location, loved our room, unfortunately on arrival the corridors were still littered from the previous day, and the bar was covered in dirty glasses. When we did go for pre dinner drinks, they did not have the ingredients for one cocktail and didn’t know how to make a basic martini. However the food both at dinner and breakfast was delicious and the staff were helpful. I’d recommend this hotel but they could sharpen up in some areas.
Guest（Family） 2025-07-01
The property is beautiful and the reception staff extremely efficient and friendly. The attitude of some of the restaurant staff needs improvement
Guest（Couple） 2025-07-01
So glad we experienced this beautiful restaurant location sitting outside on the large terrace with extensive vineyard views. Our set lunch menu meals of the day were 39 euros and well worth it. The service was excellent and a nice champagne list, (but of course). Loved it
酒店回复：
Dear CS1Portland, Thank you for your feedback. We are delighted that you enjoyed our terrace and the view of the vineyards, as well as the lunch menu and our selection of champagnes. Your satisfaction and compliments about the service mean a great deal to us. We look forward to welcoming you back very soon for another experience at Chateau de Sacy. Sincerely, Muriel Secondé Ma?tre de maison, Chateau de Sacy

萨西城堡酒店

客户评价 由实住客人提供的真实点评

Guest（Other） 2026-03-01

Guest（Couple） 2026-03-01

Guest（Other） 2026-02-01

Guest（Other） 2026-02-01

Guest（情侣） 2025-10-01

Guest（其他） 2025-09-01

Guest（Traveling with friends） 2025-07-01

Guest（Couple） 2025-07-01

Guest（Family） 2025-07-01

Guest（Couple） 2025-07-01

客户评价由实住客人提供的真实点评