铜岬度假村-住客评论

Guest（其他） 2026-02-01
The staff were courteous and helpful. The property is beautiful with nice mountain views and hot pools. Only negative - the rooms were a bit smaller with thin walls.
酒店回复：
Thank you for your valuable feedback!
Guest（Other） 2026-01-01
Nice check in. Beautiful hotel. But! Our tub was plugged and tap didn’t work. Asked to have fixed while out second day . But was not fixed
酒店回复：
Thank you for sharing your feedback and for your kind words about our check-in experience and the hotel itself. We sincerely apologize that the bathtub issue was not resolved as requested during your stay. This is certainly not the level of service we aim to provide, and we understand how frustrating that must have been. Your comments have been shared with our maintenance and management teams so we can address this and prevent it from happening in the future. We truly appreciate you bringing this to our attention and hope to have the opportunity to provide you with a better experience next time.
Guest（Other） 2026-01-01
The EV charger was not working our entire 3 day stay. I let the staff know and they seemed surprised and said they’d let me know when it was fixed, and it never was. Our in room heat and the clothes dryer also were not working and required service. These were fixed quickly. Th building is showing signs of wear and common areas are not very clean (stains on walls). The loft room was big and spacious - nice for all the ski equipment. Pool was nicely heated and large.
酒店回复：
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the EV charger being unavailable throughout your stay. This is not the experience we aim to provide, and we understand how frustrating it must have been not to receive an update after notifying our team. We are reviewing our communication and maintenance follow-up procedures to ensure this is handled better in the future.We’re glad to hear that our staff was able to quickly resolve the issues with the in-room heat and clothes dryer, though we regret that these problems occurred at all. Your comments regarding the condition and cleanliness of the common areas are taken seriously and have been shared with our housekeeping and facilities teams for immediate attention.
Guest（Family） 2026-01-01
Great rooms, great pools. We've been coming here every year, and already booked next Christmas time !!!
酒店回复：
Thank you so much for the wonderful review! We can’t wait to welcome you back again and look forward to making your next stay just as great (if not better!).
Guest（Family） 2026-01-01
Amazing, the outdoor and indoor pools were awesome. Suites were spacious and perfect god our stay. Great service!
酒店回复：
Thank you for the wonderful review! We’re thrilled you enjoyed both the indoor and outdoor pools, the spacious suites, and our service. We hope to welcome you back again soon!
Guest（Other） 2026-01-01
The front desk was super helpful, I wish I knew the name of the one girl who helped us. We asked if we could get any different types of tea for the room and she happily went and found us several options and was super friendly about it. Great job! This was on Saturday Jan.10 evening
酒店回复：
Thank you for your kind review! We’re so glad to hear our front desk team was helpful and friendly, and we’ll be sure to share your compliment with the team from Saturday evening, January 10. We hope to welcome you back again soon!
Guest（其他） 2026-01-01
Room was good, comfy bed, shower was a bit weak. Nice clean hotel but lots of noise from young guests in the corridors. Restaurant and bar is a bit dated and one of the bar staff was not very hospitable whereas the guy actually mixing the drinks was friendly and great. Should have got his name…….
酒店回复：
Thank you for your feedback. We’re glad you enjoyed the comfortable room and clean hotel. We’re sorry about the weak shower pressure and the noise from other guests, and we’ll share this with the team.Thank you also for your comments on the bar — we appreciate the kind words about the bartender and regret that one interaction wasn’t as welcoming as it should have been. Your feedback is valued, and we hope to welcome you back again.
Guest（商务旅客） 2026-01-01
The staff were friendly and helpful. The room was very clean and no weird smells. The room had some nicks, and chips....but this should be expected in a ski resort. The furniture in the room was modern and comfortable. The bed and pillows were great.
酒店回复：
Thank you for your valuable feedback and for nice photos! Hope we will have you back soon!
Guest（Family） 2025-12-01
Room was neat and clean. Staff was friendly and helpful. A little pricey, but a great experience overall.
酒店回复：
Thank you for staying with us and Happy New Year!
Guest（情侣） 2025-11-01
The hotel was a bit dated, and the check-in process was slow because there was no internet at the front desk. The pool and amenities were also old.

铜岬度假村

客户评价 由实住客人提供的真实点评

Guest（其他） 2026-02-01

Guest（Other） 2026-01-01

Guest（Other） 2026-01-01

Guest（Family） 2026-01-01

Guest（Family） 2026-01-01

Guest（Other） 2026-01-01

Guest（其他） 2026-01-01

Guest（商务旅客） 2026-01-01

Guest（Family） 2025-12-01

Guest（情侣） 2025-11-01

客户评价由实住客人提供的真实点评