Thank you so much for sharing your feedback, Maureen. We’re delighted to hear that you enjoyed your stay and that our team, especially Vince, made such a great impression — we’ll be sure to pass along your kind words! We appreciate your comments about the room and will certainly take them into consideration as we continue to make updates to enhance our guests’ comfort. We hope to welcome you back again soon.
Thank you for sharing your feedback, and for your kind words about our resort. We're truly sorry to hear about your recent experience at breakfast. We understand how frustrating it can be to feel overlooked, and we sincerely apologize for the inconvenience.Like many in the hospitality industry, we've faced staffing challenges, but we know that’s not an excuse — your time and experience matter. Please know we're actively working to improve service and staffing levels so we can continue to provide the warm, welcoming experience you've come to expect from us.We hope to have the opportunity to welcome you back again soon and provide the experience you remember and deserve.
Thank you for sharing your experience with us. We sincerely apologize for the delay at check-in and the disturbances you encountered during your stay. We understand how frustrating it must have been to wait for your room and then experience noise and strong odors that disrupted your ability to rest.Your feedback is very important to us, and we will be reviewing this situation with our team to ensure better room assignment practices and to minimize disturbances for future guests. We truly appreciate your patience and understanding in choosing to stay with us despite the inconvenience. We hope to have the opportunity to welcome you back under more comfortable and peaceful circumstances.
Thank you Masaki for your kind word and perfect rating! We're so glad to hear that you enjoyed your stay at Copper Point Resort. We’d love to welcome you back for an even longer stay next time!
