里诺万怡酒店-住客评论

Guest（家庭旅游） 2026-01-01
Todo muy limpio solo q el colchón del sillón ya está muy feo no está cómodo
酒店回复：
On behalf of the entire hotel team, I want to thank you for taking the time to fill out a review for our property. I am sorry to hear you did not enjoy the mattress in your room. At Courtyard Reno, we strive to provide unparalleled service to all guests to ensure their stay is both comfortable and relaxing and I apologize for falling short of that goal. We hope to welcome you again soon.
Guest（情侣） 2025-12-01
Didn’t try the hot tub or breakfast but can say Staff was extremely nice. Beds and pillows not to comfortable but clean.
酒店回复：
Dear Layla,Thank you for sharing your feedback and for choosing to stay with us! We’re delighted to hear that our team made a positive impression during your visit—that means a lot to us.We appreciate your comments regarding the bed and pillows. Comfort is a priority, and your input helps us identify areas for improvement. While we’re glad you found the room clean, we’ll review our bedding options to enhance the experience for future stays.If your travels bring you back to the area, we’d love the opportunity to welcome you again and make your next stay even better.
Guest（商务旅客） 2025-12-01
Great business hotel for the offices across Virginia St. Looks new, OK bed, good light, ample movable desk, lots of power outlets.
酒店回复：
On behalf of the entire hotel team, I want to thank you for taking the time to fill out a review for our property. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Guest（Other） 2025-11-01
My son enjoyed the work out facility. And then we enjoyed watching football with snacks and drinks.
酒店回复：
Dear Kirsten, On behalf of the entire hotel team, I want to thank you for taking the time to fill out a review for our property. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Guest（Other） 2025-11-01
I had a great stay.Everything was clean and well maintained. Staff was nice and helpful. The bed was so-so, firm on the less used side and a dip on the more used side.
酒店回复：
On behalf of the entire hotel team, I want to thank you for taking the time to fill out a review for our property. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Guest（Business traveler） 2025-10-01
The hotel was fine. There was an issue that was cleared up by management when brought to their attention.
酒店回复：
Dear Daniel, We recognize your time is valuable and appreciate the feedback you have provided. In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the hotel’s leadership team. We will work to improve our guest experience and do our best to prevent this from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.
Guest（Family） 2025-10-01
The room was fine, except the dead bolt lock was not allowing us to close the door properly. It needed maintenance. There was a hair in the closet on the tile floor right when we got there, so I’m not how sure how thorough the cleaning was before we got in. The staff was nice but the dining was extremely slow because they don’t have enough staff. It took 15 minutes of just standing at the counter before we even got to give an order, then another 20 to get the food, but it was all heat and serve Starbucks food, so I don’t understand why, except needing two people would help. Oatmeal was barely warm. I asked if I should expect this both day we were there and the front desk basically just said yes, they only have one person and the dining counter and one in the back. We had to leave early so I had to get down to the dining room and make sure I was early just to be sure we got food, even though there were only a few other guests there. Be prepared to wait a long time…or get food somewhere else if you are in a rush.
酒店回复：
Dear Ashley, We recognize your time is valuable and appreciate the feedback you have provided. In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the hotel’s leadership team. We will work to improve our guest experience and do our best to prevent this from occurring in the future. I will get with our Bistro staff to ensure we are getting food out in an appropriate time and that we are staffed appropriately in times of high demand to prevent your experience from happening again in the future.I hope you choose to stay with us again when your travels bring you back to the area.
Guest（Other） 2025-10-01
My only comment is that I was unaware that housekeeping only cleans the rooms every other day. When I asked why they didn't come yesterday, I was told about this and the front desk staff said that I should have been told when I checked in. I wasn't.
酒店回复：
Dear Deborah, We recognize your time is valuable and appreciate the feedback you have provided. In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the hotel’s leadership team. We will work to improve our guest experience and do our best to prevent this from occurring in the future. I apologize for the housekeeping schedule not being presented to you at check-in! We will work on our check-in process to ensure this is being mentioned at check-in to prevent your experience from occurring again in the future.I hope you choose to stay with us again when your travels bring you back to the area.
Guest（Family） 2025-09-01
I liked the breakfast options and the staff was amazing. The only place I will stay while I am in Reno.
酒店回复：
Dear Gion, On behalf of the entire hotel team, I want to thank you for taking the time to fill out a review for our property. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Guest（其他） 2025-07-01
This hotel specifically advertised having EV charging. On their website they show an old Clipper Creek level 2 charger (likely the precursor of the Enphase level 2 chargers), so I called to make sure I would be able to charge my Mercedes EQE EV. I was assured the hotel has an adapter for my car. The lady on the phone even used this as a major selling point: “There are not many hotels around that have EV chargers!” But when I got to the hotel, it turned out they had only two working chargers, both of which were occupied the whole night (the nature of the beast with slow level 2 charging). There was a third charger that was missing the J1772 adapter… So no charging for me. When I asked the receptionist for an adapter, she kept telling me it was with the charger, even though I told her a few times that it wasn’t. When you have only two working chargers for an entire hotel, you probably should not advertise EV charging… Oddly, more of half of the parking lot was empty, so there would have clearly been plenty of space to install a few more chargers. And the installation of a level 2 charger isn’t expensive, either. The tech difficulties didn’t stop there, the hotel had also advertised free WiFi, but the WiFi was only accessible for Bonvoy members… Normally, this wouldn’t have mattered much, but my cell reception inside the hotel was virtually non existent; I couldn’t even receive texts. For more than $200 per night, you should have WiFi!!!

里诺万怡酒店

客户评价 由实住客人提供的真实点评

Guest（家庭旅游） 2026-01-01

Guest（情侣） 2025-12-01

Guest（商务旅客） 2025-12-01

Guest（Other） 2025-11-01

Guest（Other） 2025-11-01

Guest（Business traveler） 2025-10-01

Guest（Family） 2025-10-01

Guest（Other） 2025-10-01

Guest（Family） 2025-09-01

Guest（其他） 2025-07-01

客户评价由实住客人提供的真实点评