Dear Diana,Thank you very much for your review and for rating us 8/10. We are glad to hear that you were satisfied with our central location, the cleanliness of your room, and the daily housekeeping service.Regarding your comments, we would like to kindly point out that if you had informed us during your stay, we would have been more than happy to provide you with additional hangers for the wardrobe.Also, please note that we offer complimentary coffee capsules upon arrival for the in-room coffee machine. Should you wish for more capsules during your stay, we would gladly provide as many as needed, with a small additional charge.We truly value your feedback about the shower and the bathroom lighting, and we will take it into consideration for future improvements.We hope to welcome you again in the future and provide you with an even better experience.Best regards,Elia Bettolo Front Desk
Dear Nina,Thank you very much for your wonderful review and perfect rating!We’re glad to hear that you enjoyed our central location and appreciated the renovated, tastefully decorated, and clean rooms.Regarding parking: In addition to the limited free spaces directly in front of the hotel, we would like to inform you that there is also a public free parking area on the Eastern Moat Theatre, approximately 10 minutes on foot from the hotel.Of course, there are also private paid parking options available nearby for added convenience.We truly appreciate your feedback and hope to welcome you back to Elia Kentron in the future!Warm regards,Elia Bettolo Front Desk
Dear Aurélie,Thank you very much for sharing your detailed feedback. We truly appreciate you taking the time to let us know about your experience.Regarding parking, we would like to note that we have never received any complaints about scratches or damage to cars parked near the property. However, guests also have the option to park also for free at the Eastern Moat Theater, which is approximately a 10-minute walk from the hotel, or to use a private parking lot if they prefer extra security for their vehicle.As for noise, at Elia Kentron Hotel we have not had any previous complaints, as there are no restaurants or cafés directly around the building. By using the shutters and curtains, the rooms remain completely dark, which usually ensures a comfortable night’s sleep.We understand that the balcony may feel small, but we consider it an added feature, as many hotels in the area do not offer balconies at all. Regarding room size, all of our rooms are designed to accommodate at least two guests (some even three), so perceptions of space can vary depending on personal preferences. The same applies to the bathroom’s functionality, it often depends on individual expectations.We appreciate your comments, as they help us improve, and we truly hope to have the opportunity to welcome you again in the future at Elia Kentron Hotel or at one of the other properties of Elia Group Hotels.Warm regards,Elia Bettolo Front Desk
Dear Maido,Thank you for taking the time to share your feedback.We’re glad to hear that you appreciated the location of our hotel and found the bed comfortable. Regarding your comment about the cold floor, we would like to mention that your stay took place in December, a month when temperatures in Chania are naturally lower. However, every room is equipped with an A/C unit that provides heating, allowing guests to warm up the space quickly and easily.As for the check-in & check-out process, we always make sure to inform our guests that it takes place at the reception of Elia Bettolo Hotel, which is located just a 2-minute walk from the accommodation. This information is automatically sent upon booking via platforms such as *******, and can be found in the confirmation messages.We’re always here to assist and make our guests' experience as smooth as possible, and we thank you once again for your visit.Warm regards,Elia Bettolo Front Desk
Dear Guest,Thank you for your detailed feedback and for your kind words about our staff, rooms, and location. We're truly happy to hear that you enjoyed your stay overall.We completely understand your concerns regarding the entrance area. At the moment, the Chania Municipal Market, located very close to the hotel, is undergoing renovation, and as a result, the street leading to the entrance of Elia Kentron Hotel is not at its best.However, despite its appearance, the area is quite safe, and as you also mentioned, there are several small hotels, cafés, and traditional eateries along the short walk from the main road to our entrance. Many guests and locals pass through daily, and the atmosphere is generally friendly and lively.We truly appreciate you bringing this up, and we hope to welcome you again in the future, perhaps once the market renovation is complete and the surrounding area is even more beautiful!Warm regards,Elia Bettolo Front Desk
Dear Rami,Thank you for sharing your thoughts and for highlighting our excellent location.We’d like to clarify that we do not offer private parking.This is not stated anywhere in our description. The phrase “free off-site parking” refers to legal, free parking in nearby public areas, including:- Chortatson Square, located just outside our property, where parking is free and allowed.- Surrounding streets, where permit free parking.There is also another convenient option, the parking area at the East Moat Theatre, about a 10 minute walk away. It’s a spacious and free public lot!It’s wonderful to hear you enjoyed our central location, and we hope to welcome you back with full clarity next time.Kind RegardsElia Hotels Group
Dear Melissa,Thank you so much for your wonderful review and perfect 10/10 rating!We’re delighted to hear that you enjoyed our central location, the convenience of being close to the bus station, and that you appreciated our staff’s service.We understand that the night noise from the street performers can sometimes be noticeable, and we appreciate your understanding regarding this.Your recommendation means a lot to us, and we look forward to welcoming you back to Elia Kentron Hotel in the future!Warm regards,Elia Bettolo Front Desk
Dearr Inger Annie,Thank you for your feedback.We are pleased that you appreciated certain aspects of your stay and we take your remarks into account for further improvements.We hope to have the opportunity to welcome you again in the future.Kind RegardsElia Bettolo Front Desk
Dear Rüdiger ,Thank you very much for your kind words and for taking the time to share your experience with us.We’re delighted that you appreciated the unique and tasteful design of the room and bathroom, as well as the central location.We would also like to sincerely apologize for the check-in experience. Normally, we accompany our guests, either with a member of our reception team or our bellboy, from the main check-in point at Elia Bettolo Hotel to Elia Kentron Hotel or any of the other properties within the Elia Hotels Group. We're truly sorry that this did not happen in your case, and we understand how this might have made your arrival less smooth.Your feedback is very important to us, and we will make sure to follow up with our team so that this does not happen again in the future.We hope to welcome you again and offer you an even better stay.Warm regards,Elia Bettolo Front Desk
