Dear Ken,Thank you so much for your fantastic review! We’re thrilled to hear you found our staff welcoming and appreciated their English proficiency. It’s wonderful that your room, despite the building’s historic charm, felt like a newly built luxury retreat.Our location in the heart of Old Town Chania makes everything easily walkable. The Venetian harbor, and countless restaurants and cafés are all just steps away.We’d be delighted to welcome you back anytime for another memorable stay!Kind regardsElia Hotels Group
Dear Yuval,Thank you for your feedback and for rating your stay with us.We would like to clarify that the check-in and check-out process, as well as breakfast service for our guests at Elia Kentron Hotel, take place at Elia Bettolo Hotel, which is just a 2-minute walk from the property.Regarding the room, some of our rooms at Elia Kentron do not have traditional windows but are equipped with skylights, which provide natural light.We appreciate your kind words about our service and location, and we hope to welcome you again in the future.Best regards,Elia Bettolo Front Desk
Dear Benjamin ,Thank you so much for your kind words and for choosing Elia Kentron Hotel once again!We’re very happy to hear that your stay met your expectations and that you found the room quiet and clean. It truly means a lot to us when guests return and continue to enjoy their time with us.We look forward to welcoming you back on your next visit to Chania!Warm regards,Elia Bettolo Front Desk