Elios Hill-住客评论

Guest（Family） 2024-01-01
Zeus hotels After travelling for 8 hours and arriving at 9pm we were told our block had ‘no electricity’.’ Our family and a few others were told we could not stay and were taken to their other 5* hotel Blue Sea Beach (Stalis) by taxi. We were offered food before we left. We are given all inclusive at the new place which was very nice. Reading other reviews, this is not uncommon, but we weren’t expecting it, we just wanted to relax and unpack. Overbooking seems to be a common issue here and the other hotel is used regularly- our room (362) was ready the following morning (as check out is at 11) but we spent a while waiting at Stalis for our taxi (supplied by the hotel). The story about no electricity didn’t stack up as the other people we came back with were put in other blocks and there were people already in the other rooms. We would have preferred honesty. When we did finally arrive at Zeus, as a sweetener, we were given 2 x 30mins massages in the spa, which we used. There was a push to spend more but I declined as we hadn’t had the best start. The massages however, were lovely. Room Room 362 was half way up the hill overlooking the sea and also the main pool/childrens pool, there was loud music all day so no chance of a siesta and the towels were out very early. The room had sun in the afternoon and early evening . Typical Greek basic style but clean and adequate for a two week holiday. Room cleaned daily. Good air con - thank you! However, the Wifi wasn’t good at all! The suite had two rooms, with adjoining door giving some privacy to our daughter, and two balconies. Very hard single bed though - our daughter found it very uncomfortable and had to put a duvet under her, which didn’t really improve things. When we first used the shower it flooded the bathroom as the drain was bunged up. Also, the hairdryer started smoking but a call to reception got things sorted very quickly. Maintenance are very prompt in their golf buggies and will also take you up the hill if needed. It’s very steep and tough in 30 degree heat! The hotel has a mix of nationalities- including lots of Germans and French. Beautiful Gardens- well maintained. An abundance of noisy crickets! A lovely spot, it does feel like a liitle bit of paradise. Pools No lifeguard at pools (apart from 2 in the waterpark) although all signs at the pools mention a life guard! No enforcement of towels on sun beds, no chance of a bed at all unless you got up very early, no spare beds that could be used when it gets busy. Unsupervised children were left for hours on end, presumably it would be up to the other guests to help/save them! The soft drinks/slush tasted sickly sweet. However the coffees were good. We spent all our days at the relax pool. Joanna was amazing there - keeping everyone in check. She made our holiday and helped us to relax! Thank you Joanna! She ensured there were no ball throwing and asked people to be respectful and quiet - she was sometimes ignored. Si
Guest（Family） 2023-10-01
Stayed here in August 2023, myself, my wife and 18 year old son Room: Quite quirky, smallish but suitable. Cleaned regularly and to a reasonable standard. Not a great deal of storage space. Air con was good (can’t remember if there was a charge). We were quite high up the hill, it was a struggle in the heat and even more so in the evenings after the main meal! Restaurant: Again this was clean. Plenty of choice and warm at all times. Different menu each night. Pool areas: Obvious selling point of this hotel is the water park. Me and my son spent several hours on the slides. Lazy river doesn’t have any flow to it so you are pretty much motionless. Stayed round the main pool once but we found this too loud for us. Spent most of our time at the relax pool at the top of the hill. On occasions it wasn’t too relaxing with people jumping or diving in. There was one member of staff who did stick to these rules by regularly telling guests not to jump or dive in. However, when her shift finished it turned into a free for all Reception area: Reception staff helpful. Reception are wasn’t particularly comfortable or clean. The fabric sofas had seen better days. Location: It wasn’t great for us. Nowhere really to walk to and when we did we felt we were walking on a busy main road. Overall: Great for families. Would consider going again but would probably go out of main season or hire a car to get around and discover.
酒店回复：
Dear Mr. Ac1977, We are very thankful for visiting as a guest our resort for your holidays and also for sharing your very good rating with us and all of our future guests. As we can see you were totally satisfied with our hospitality and services. We are really proud that we have satisfied you, from the rooms, to the restaurant, to our waterpark. As you already experienced we offer a 14 day menu consisting of different dishes every day, covering Greek, Cretan and international cuisine. Except that we offer every night different theme. Our main aim is the guest satisfaction and as we can see we have achieved it. We will be very happy to welcome you back in our resort. Thank you for your review and recommendation. Stay Safe Please! Your The Village Resort and Waterpark Team!
Guest（Couple） 2023-10-01
So for start the kitchen and most of the staff were lovely. I’m gluten free and the head chef could not have been more accommodating or helpful. They even made me gluten free pizza and walked me through everything I could eat. Unfortunately the rooms were the biggest let down and the hotel is not 4 star hotel more like 2/3. The rooms were incredibly dated and dirty. There was marks on the sheets, marks where the tiles had not been cleaned. Even wrappers on the floor and mug marks on the tables. The bathroom felt unclean and bugs came out of the rotten wooden window when we opened it. We arrived at 4am and went to ask for another room. We were met with a very unhelpful and rude man who stated there was no other rooms and ‘it was only a little dirty’. We then complained to our TUI rep who agreed the room wasn’t as advertised and even pulled a face when we showed her the photos. We then we’re given another room which felt cleaner (at least it didn’t have white marks on the sheets) but it was in no way 4 star. We were then plagued with ants which got into the bed and resulted in many bites. Most of the hotel has a big problem with ants. Please also note that you have to pay to use the safes daily. You also have to pay to lock your luggage away after check out (these are one time use) and if you take it out you have to may again. It has potential but the rooms themselves have just been left to fall apart.
酒店回复：
Dear Mrs. katiemelon, Thank you very much for your rating, even though it was not very positive. We are really sorry that, despite our best efforts to satisfy you, you have had bad impressions of our hotel. Herewith we would like to inform you that the pictures of the rooms and information are published at every tour operator. This is in order guest to know prior to booking all information. The rooms look like this in order not to lose the village style as it is sold. According to official specifications and regulations, the hotel fulfills more than the specified 4-star category standards. Unfortunately, the respective criteria differ from country to country. It is possible that there are some regulations here that are not mandatory in your country and vice versa. The rooms are not dirty as they are cleaned daily and checked from the housekeeping manager. The hotel is situated on hill with full of gardens in all surroundings so it is normal that insects might arise. The room that you got was not because of the tui rep as you mentioned. We changed you room because you have asked to see another room. We take care about our guests and their wishes. We are guest oriented. We searched our files and there was anything mentioned from you at all during your stay. We are very sorry for the feelling you had and we never had any complaint from yourside during your stay and even not the day of your check out. At the reception desk when you were asked if everything was ok you just answered that all was ok and there was nothing to complain. If you had any complaint you should just come to the reception and discuss with us in order to find a solution together. Unfortunately after leaving the hotel and never come in to contact with us we cannot help to solve a situation. Our main aim is the guest satisfaction and our guests have nice, restful stay and feel like being home. Nevertheless, we thank you for your time and for your opinion, and hopefully we can still convince you through our offer and services. Hospitality is our top priority. We wish you to enjoy your day! Stay Safe Please! Your The Village Resort and Waterpark Team!
Guest（Family） 2023-09-01
Spent two weeks here in August and it was brilliant. The kids spent most of their time messing about in the aquapark looked after by a great life guard. Animation team were good but to be totally honest the evening entertainment was a bit hit and miss. Nothing a few extra beers didn't alleviate. Rooms are basic but who goes on holiday to sit in their room. The views were amazing from the top of the hill. And yes it's hilly. Do your research and don't book if it's a problem. Food was amazing. Plenty of choice and the chefs were great. Have a chat with them! The guy who looked after the dining room was really attentive and worked so hard to make sure everything was spick and span. The guys on the bar were also lovely chaps even though they did confuse me when the swapped places! All in all if you're looking for a great value place to spend a week or two it fits the bill perfectly.
酒店回复：
Dear Mr./Mrs. Climber44269956307, We are very thankful for visiting as a guest our resort for your holidays and also for sharing your excellent rating and comments with us and all of our future guests. As we can see and described from your side you were totally satisfied with our hospitality and services. We are really proud that we have more than satisfied you, from the rooms, to the restaurant, to our waterpark. As you already experienced and mentioned we offer a 14 day menu consisting of different dishes every day, covering Greek, Cretan and international cuisine. Except that we offer every night different theme. Our main aim is the guest satisfaction and as we can see we have achieved it. We will be very happy to welcome you back in our resort. Thank you for your review and recommendation. Stay Safe Please! Your The Village Resort and Waterpark Team!
Guest（Other） 2023-08-01
Arrived back in the UK 28/07/23 from 1 week stay at the village resort, booked through Tui. 2 adults 2 children (aged 10yrs & 7yrs) Great week, everything was exactly as described. Reception staff very helpful, nothing too much trouble. Our room was a 60 second walk from the main pool, a slight hill but it was fine. I did email to request a lower room rather than high in the hills if possible and the request was granted which we were thankful for! The room was spotless, cleaned daily with fresh towels and sheets. Food was great, lots of choice for breakfast, lunch and dinner. We tried the Al a carte Italian, but didn’t realise it was a set menu, would not recommend for fussy children or vegetarians. The kids used the kids snack bar and enjoyed the mini hot dogs, burgers & ice creams. Entertainment was good, the mini disco was too young for our children but they enjoyed the magic show and the fire show during our stay. The waterpark was also fab for our children! We paid €40 deposit for 4 towels to use at the pool and waterpark (saved us a lot of room in our cases when packing!) We spent most of our time at the main pool, we got sun loungers easy everyday. But I did notice how much busier the hotel was getting on our last 2 days. Overall a great family holiday at The Village Resort!
酒店回复：
Dear Mrs. LKP35, We are very thankful for visiting as a guest our resort for your holidays and also for sharing your excellent rating with us and all of our future guests. As we can see and described from your side you were totally satisfied with our hospitality and services. We are really proud that we have more than satisfied you, from the rooms, to the restaurant, to our waterpark. As you already experienced we offer a 14 day menu consisting of different dishes every day, covering Greek, Cretan and international cuisine. Except that we have every night different theme. Our main aim is the guest satisfaction and as we can see we have achieved it. We will be very happy to welcome you back in our resort. Thank you for your review and recommendation. Stay Safe Please! Your The Village Resort and Waterpark Team!
Guest（其他） 2023-08-01
Een heerlijke massage gehad van Elsa (therapist) Tsampika(manager) Het hotel is fantastisch eten is goed kamers zijn super en de bedden liggen lekker Personeel is zeer vriendelijk en bereidwillig.
酒店回复：
Dear Mrs. B4170XHianb, We appreciate very much your comments regarding your stay with us and the experience you had in our spa. It is always a pleasure to receive a perfect feedback like the one you posted. Our purpose is the guest satisfaction through our hospitality and services. As we can see we have achieved it. We are very happy about your comment concerning the Spa treatment you had. It is operated from Tsampika, Elsa, and Olga. We will inform all of them about your comments. The recognition of their efforts, to keep our guests happy and satisfied, gives them power to work even harder to do not have any complaints or not satisfied guests. Not forget to mention that we offer a 14 day menu consisting of different dishes every day, covering Greek, Cretan and international cuisine. Not forget to mention that every day we offer a different theme night. Thank you for your review. We wish to enjoy the rest of your stay in our resort and have memorable days. Stay Safe Please! Your The Village Resort and Waterpark Team!
Guest（家庭旅游） 2023-08-01
Super vacances bel h?tel. On mange bien et les piscines sont agréables pour les petits comme pour les grands. Nous avons tester le spa, super massage et merci à Olga et à son manager Tsampika qui sont d’une grande gentillesse et très compétentes
酒店回复：
Dear Mrs. marjolainej260, We appreciate very much your comments regarding your stay with us and the experience you had in our spa. It is always a pleasure to receive a perfect feedback like the one you posted. Our purpose is the guest satisfaction through our hospitality and services. As we can see we have achieved it. We are very happy about your comment concerning the Spa treatment team that is operated from Tsampika, Elsa, and Olga. We will inform all of them about your comments. The recognition of their efforts, to keep our guests happy and satisfied, gives them power to work even harder to do not have any complaints or not satisfied guests. As you already experienced and mentioned, we offer a 14 day menu consisting of different dishes every day, covering Greek, Cretan and international cuisine. Not forget to mention that every day we offer a different theme night. Thank you for your review and recommendation. We wish to enjoy the rest of your stay in our resort and have memorable days. Stay Safe Please! Your The Village Resort and Waterpark Team!
Guest（其他） 2023-08-01
Wij waren hier met 2 jongens van 15 en 17 Ondanks dat de start iets minder was een overboeking voor de eerste nacht hebben ze het dubbel en dwars goedgemaakt Echt een heerlijk hotel eten was lekker de kamers fantastisch Wij hadden 2 appartementen geboekt Ook hadden wij voor een week een auto geboekt maar voor de avonden namen we ook wel eens een taxi naar bij Stalin (€10,00) Dit hotel kan je zeker boeken voor een pracht vakantie
酒店回复：
Dear Mrs. chantieg, We are very thankful for visiting as a guest our resort for your holidays and also for sharing your excellent rating with us and all of our future guests. As we can see and described from your side you were totally satisfied with our hospitality and services. We are really proud that we have more than satisfied you, from the rooms, to the restaurant, to our waterpark. Not forget to mention that we offer a 14 day menu consisting of different dishes every day, covering Greek, Cretan and international cuisine. Except that we have every night different theme. We are sorry for the inconvenience occurred, but unfortunately was a technical problem of last minute. But as you mentioned before we made up. Our main aim is the guest satisfaction and as we can see we have achieved it. We will be very happy to welcome you back in our resort. Thank you for your review and recommendation. Stay Safe Please! Your The Village Resort and Waterpark Team!
Guest（Other） 2023-07-01
Great food and times for meals. The spa was professional and relaxing with terrific products. Excellent masseuse Elsa. Loved the pools and slides. Navigating to the beach was very easy. Tsampika was so kind to adjust our times for our spa services.
酒店回复：
Dear Mrs. meganbC8181KP, We appreciate very much your comments regarding your stay with us. It is always a pleasure to receive a perfect feedback like the one you did. Our purpose is the guest satisfaction through our hospitality and services. We are very proud that you were totally satisfied with our personnel, the services provided to you and your family, and of course our Spa treatment team that is operated from Tsampika, Olga, and Elsa. We will inform all of them about your comments. The recognition of their efforts, to keep our guests happy and satisfied, gives them power to work even harder to do not have any complaints or not satisfied guests. As you already experienced and mentioned we offer a 14 day menu consisting of different dishes every day, covering Greek, Cretan and international cuisine. Except that we have a different theme every night. Thank you for your review. We will be waiting impatiently for your next visit in order to offer the same or even higher quality of services to you and your family. Thank you for describing your stay as relaxing and entertaining! Stay Safe Please! Your The Village Resort and Waterpark Team!
Guest（Family） 2023-07-01
Food in main restaurant is OK, better than I expected. Same thing with drinks in pool bar. Food&Drinks are worth of 3 to 4 stars. Sometimes music in main restaurant is too loud, especially in breakfast time you dont wanna hear disco beat too loud when youre sleepy. Hotel rooms and other spaces are quite worn, I would say max 3 stars. In two weeks holiday I saw 4 cockroaches in our ground level room (ask room from 2nd or 3rd floor). With cockroaches its max 2 stars, they are so disgusting. Mini waterpark and pools are nice, but in main pool music too loud sometimes. 3 to 4 stars. Overall this is max 3 star hotel
酒店回复：
Dear Mr. ToniPe74, Thank you very much for your rating, even though it was not very positive. We are really sorry that, despite our best efforts to satisfy you, you have had bad impressions of our hotel. As you experienced we are a resort with full of gardens and we do pest control twice a month. If it is needed we do it more often. After the pest control some insects might arise. We are sorry that you had this experience. We searched our files and there was no report from your side. As you already experienced and mentioned we offer a 14 day menu consisting of different dishes every day, covering Greek, Cretan and international cuisine. Except that we offer a different theme every night. The music that you mentioned in restaurant sometimes depending on the song might be louder. We are sorry if you felt like this, but music helps also guests to relax and enjoy their meals. We did not have yet any complaint about the music loudness. At the main pool was music and more loud because there is the gym and games of animation team. According to official specifications and regulations, the hotel fulfills more than the specified 4-star category standards. Unfortunately, the respective criteria differ from country to country. It is possible that there are some regulations here that are not mandatory in your country and vice versa. We are very sorry for the felling you had and we never had any complaint from yourside during your stay and even not the day of your check out. At the reception desk when you were asked if everything was ok you just answered that all was ok and there was nothing to complain. If you had any complaint you should just come to the reception and discuss with us in order to find a solution together. Unfortunately after leaving the hotel and never come in to contact with us we cannot help to solve a situation. Our main aim is the guest satisfaction and our guests have nice, restful stay and feel like being home. Nevertheless, we thank you for your time and for your opinion, and hopefully we can still welcome you as guests again soon, so perhaps we can convince you through our offer and services. Hospitality is our top priority. Stay Safe Please! Your The Village Resort and Waterpark Team!

Elios Hill

客户评价 由实住客人提供的真实点评

Guest（Family） 2024-01-01

Guest（Family） 2023-10-01

Guest（Couple） 2023-10-01

Guest（Family） 2023-09-01

Guest（Other） 2023-08-01

Guest（其他） 2023-08-01

Guest（家庭旅游） 2023-08-01

Guest（其他） 2023-08-01

Guest（Other） 2023-07-01

Guest（Family） 2023-07-01

客户评价由实住客人提供的真实点评