Dear Mrs. X4760VTjennyw, We appreciate very much your comments regarding your stay with us. It is always a pleasure to receive a very good feedback like the one you posted. Our purpose is the guest satisfaction through our hospitality and services. We are very proud that you were totally satisfied with our personnel, the services provided to you and your family. We will inform all of them about your comments. The recognition of their efforts, to keep our guests happy and satisfied, gives them power to work even harder to do not have any complaints or not satisfied guests. As you already know and experienced we offer a 14 day menu consisting of different dishes every day, covering Greek, Cretan and international cuisine. The resort is full of gardens and unfortunately some insects might arise but we do twice a month pest control and if it is needed more often. Unfortunately the satellite we have does not receive more English channels than the existing. Thank you for your review and mentioning that you had lovely time. We will be waiting impatiently for your next visit in order to offer the same or even higher quality of services to you and your family. Stay Safe Please! Your The Village Resort and Waterpark Team!
Dear Mrs. Niels W, We appreciate very much your comments regarding your stay with us. It is always a pleasure to receive a perfect feedback like the one you did. Our purpose is the guest satisfaction through our hospitality and services. As it seems it has been achieved. We are very proud that you were totally satisfied with our personnel, the services provided to you and your family, the animation team, and of course our Spa treatment team that is operated from Tsampika, Elsa, and Olga. We will inform all of them about your comments. The recognition of their efforts, to keep our guests happy and satisfied, gives them power to work even harder to do not have any complaints or not satisfied guests. As you already experienced and mentioned we offer a 14 day menu consisting of different dishes every day, covering Greek, Cretan and international cuisine. Thank you for your review and your kind words about our resort and our all inclusive program. We will be waiting impatiently for your next visit in order to offer the same or even higher quality of services to you and your family. Stay Safe Please! Your The Village Resort and Waterpark Team!
Dear Mrs. Elodie04-1987, We appreciate very much your comments regarding your stay with us. It is always a pleasure to receive an excellent feedback like the one you posted. Our purpose is the guest satisfaction through our hospitality and services. We are very proud that you were totally satisfied with our personnel, the services provided to you and your family. We will inform all of them about your comments. The recognition of their efforts, to keep our guests happy and satisfied, gives them power to work even harder to do not have any complaints or not satisfied guests. As you already experienced and mentioned we offer a 14 day menu consisting of different dishes every day, covering Greek, Cretan and international cuisine. We are very happy that our Chef cared about your daughters allergies. Thank you for your kind words about our animation team. Thank you for your review and mentioning that you had an exceptional stay. We will be waiting impatiently for your next visit in order to offer the same or even higher quality of services to you and your family. Stay Safe Please! Your The Village Resort and Waterpark Team!
Dear Mrs. Departure52732628938, Thank you very much for your rating, even though it was not very positive. We are really sorry that, despite our best efforts to satisfy you, you have had bad impressions of our hotel. We are very happy that you were satisfied with our hotel in general and the swimming pools. Please take in to consideration that we do twice a month pest control and when needed even more times per month. Following your comment about bug this is not true. Your room has been checked and the matrace also. The bites were from mosquitos. In order to keep you happy we changed you room. We are very sorry for the felling you had and we never had any complaint from yourside during your stay and even not the day of your check out. At the reception desk when you were asked if everything was ok you just answered that all was ok and there was nothing to complain. If you had any complaint you should just come to the reception and discuss with us in order to find a solution together. Unfortunately after leaving the hotel and never come in to contact with us we cannot help to solve a situation. Our main aim is the guest satisfaction and our guests have nice, restful stay and feel like being home. Nevertheless, we thank you for your time and for your opinion, and hopefully we can still welcome you as guests again soon, so perhaps we can convince you through our offer and services. Hospitality is our top priority. Stay Safe Please! Your The Village Resort and Waterpark Team!
Dear Mrs. 990lisettek, We appreciate very much your comments regarding your stay with us and the experience you had in our spa. It is always a pleasure to receive a perfect feedback like the one you did. Our purpose is the guest satisfaction through our hospitality and services. As it seems we have achieved it. We are very proud that you were totally satisfied with our personnel, the services provided to you and your family. Not forget to mention your kind words about the Spa treatment team that is operated from Tsampika, Elsa, and Olga. We will inform all of them about your comments. The recognition of their efforts, to keep our guests happy and satisfied, gives them power to work even harder to do not have any complaints or not satisfied guests. As you already experienced and mentioned we offer a 14 day menu consisting of different dishes every day, covering Greek, Cretan and international cuisine. Thank you for your review. We will be waiting impatiently for your next visit in order to offer the same or even higher quality of services to you and your family. Thank you for describing the massage as super! Stay Safe Please! Your The Village Resort and Waterpark Team!
Dear Mrs. Laure-b-38, We are very thankful for visiting as a guest our resort for your holidays and also for sharing your good rating with us and all of our future guest, although in some points was not so positive. As we can see and described from your side you were totally satisfied with our hospitality and services. We are really proud that we have more than satisfied you, from the rooms, to the restaurant, to our waterpark. Herewith we would like to inform you that the hotel during winter time like in each hotel gets refreshed, maintained and what has to be fixed or changed is done during that time. After 4 months season and thousands of guests it is logical that some things might be broken or damaged. The ones you mentioned have been already replaced some times. Now is the time to replace them again. The service at the bar is 2 glasses per person maximum because otherwise will be a big queue. This is in order to keep guests satisfied through quick service and for example not other guests waiting for a guests that takes 10 or more drinks. We do not have any problem with that. Guests can come as many times as they wish to the bar to take drinks but in terms to not stop the service towards to other guests. We respect all guests equally. The key for the room can be left at the reception because we have 24 hour service. Please take in to consideration that we operates under the rules and guidelines of Haacp and Iso. This means that all products are fresh and also fresh cooked. Except that the standard procedure is that everything is checked before consumption. Not forget to mention that we offer a 14 day menu consisting of different dishes every day, covering Greek, Cretan and international cuisine. Except that we have every night different theme. Our main aim is the guest satisfaction. According to official specifications and regulations, the hotel fulfills more than the specified 4-star category standards. Unfortunately, the respective criteria differ from country to country. It is possible that there are some regulations here that are not mandatory in your country and vice versa. We are very sorry for the felling you had and we never had any complaint from yourside during your stay and even not the day of your check out. At the reception desk when you were asked if everything was ok you just answered that all was ok and there was nothing to complain. If you had any complaint you should just come to the reception and discuss with us in order to find a solution together. Unfortunately after leaving the hotel and never come in to contact with us we cannot help to solve a situation. Our main aim is the guest satisfaction and our guests have nice, restful stay and feel like being home. Nevertheless, we thank you for your time and for your opinion, and hopefully we can still welcome you as guests again soon, so perhaps we can convince you through our offer and services. Hospitality is our top priority. Thank you for your review. Stay Safe Please
Dear Mr./Mrs. Connector58490923271, We appreciate very much your comments regarding your stay with us. It is always a pleasure to receive a perfect feedback like yours. Our purpose is the guest satisfaction through our hospitality and services. As it seems we accomplished it once more. We are grateful for all your comments about our resort- especially your praising comments about the friendliness, politeness, and professionalism of our staff. We will inform them all about your comments. The recognition of their efforts, to keep our guests happy and satisfied, gives them power to work even harder to do not have any complaints or not satisfied guests. Not forget to mention your kind words about the cleanliness of the hotel and the rooms. We greatly appreciate that you have rated our service and staff so highly. We are very happy about your excitement about our culinary delights. As you already know and experienced we do offer a 14 day menu consisting of different dishes every day, covering Greek, Cretan and international cuisine. We are very happy that you were satisfied with our animation team and of course the extra event of the Greek Night. As you already experienced we do our best to animate our guests in order to have a memorable stay. Giannis the Maitre is a very good dancer as you mentioned before. We want our guests to feel like being at home. We are very thankful for your review. We will be waiting impatiently for your next visit in order to offer the same or even higher quality of services to you and your family. Stay Safe Please! Your The Village Resort and Waterpark Team!
