Hello,Thank you so much for sharing your feedback, I’m really pleased to hear you enjoyed your stay with us and found our location convenient for getting around Newcastle. We’re very lucky to be right by the Tyne Bridge; those early morning walks along the riverside are something special, especially when you catch the sunrise over the water.It’s great to know you made the most of the area, there’s always such a nice energy down by the Quayside in the mornings. I hope the rest of your time in the city was just as enjoyable, and we’d love to welcome you back whenever your travels bring you to Newcastle again.Warm regards,Michael BurkeReception ManagerFour Points Flex by Sheraton Newcastle
Hello,Thank you for taking the time to share your feedback. I’m glad to hear you appreciated the tidiness of your room, the bedding, and the regular replenishment of coffee, tea, and other essentials.I’m very sorry to hear that some aspects of the bathroom and floor cleaning did not meet your expectations. This is certainly not the standard we aim to provide, and I’ve shared your comments with our housekeeping team so we can address this and ensure improvements are made.We truly appreciate your feedback, as it helps us provide a better experience for all our guests, and we hope to welcome you back to Four Points Flex for a more consistent and enjoyable stay in the future.Kind regards,Michael BurkeReception ManagerFour Points Flex by Sheraton Newcastle
Hello,Thank you for taking the time to share your experience. We’re glad to hear that you found our hotel convenient for your stay in Newcastle and that our team made a positive impression with their helpfulness and friendliness.We’re sorry that the noise from the bar affected your stay. We know how important a quiet night is, and we’ll continue to explore ways to minimise disturbances for our guests in rooms near the bar.We also appreciate your comments on the amenities and cleanliness, as feedback like this helps us identify areas where we can improve.We hope to have the opportunity to welcome you back in the future for a stay that’s even more comfortable and enjoyable.Kind regards,Michael Burke – Reception ManagerFour Points Flex by Sheraton Newcastle
Hello,Thank you for taking the time to share your feedback. I’m very sorry to hear about the two hairs you found in the sink, even something so small can leave a poor impression, and I’ll be following this up with our housekeeping team to make sure everything is double-checked before rooms are released.I also apologise for the noise you experienced from outside the hotel. We know how important a peaceful night’s rest is, and I’m sorry that this affected your stay.I hope we’ll have the chance to welcome you back and provide you with a much more enjoyable visit next time.Kind regards,Michael Burke – Reception ManagerFour Points Flex by Sheraton Newcastle
Hello,Thank you for taking the time to share your feedback. I’m glad to hear that you enjoyed our central location and appreciated the air conditioning, especially during the summer months!I completely understand your comment about that bathroom mirror. Just to note, there are two other mirrors in the room positioned lower for convenience, so hopefully that helped a bit during your stay. I’m pleased, however, that overall you had a nice stay with us.We truly appreciate you choosing Four Points Flex and look forward to welcoming you back to Newcastle soon.Kind regards,Michael BurkeReception ManagerFour Points Flex by Sheraton Newcastle
Hello,Thank you for taking the time to share your feedback. I’m delighted to hear that you enjoyed our central location and found your room clean and comfortable.I completely understand your comment about the room size and the absence of a refrigerator. While our rooms are designed to be efficient and practical, your feedback is very helpful and will be taken into consideration for future improvements.We truly appreciate you choosing to stay with us and hope to welcome you back to Four Points Flex soon for another enjoyable visit.Kind regards,Michael BurkeReception ManagerFour Points Flex by Sheraton Newcastle
