盖拉罗克酒店-住客评论

Guest（Couple） 2025-09-01
Unfortunately this is a long review because there were so many issues at this hotel. Some may think they are just little things, but it’s the little things that make the difference between an average hotel and a good one. We were really looking forward to our 5-night stay at Gara Rock having known about the hotel for some time and followed it on Instagram. It’s in a lovely spot right on the coast with easy access to the coastal path. There is nothing else walkable nearby (shops, pubs etc) but we knew this in advance and wanted a few days relaxing and not doing not much of anything. First impressions were of nice lounge, bar and restaurant facilities but it’s not a place to come to if you don’t like very narrow roads with few passing places. An immediate disappointment was upon check-in when we asked for a daily newspaper we were told they couldn’t provide them as they are so remote nobody will deliver them. Part of our relaxing stay would have been to sit with the paper and a coffee for an hour or two in the morning. They have staff coming to work here from around the area and surely it wouldn’t be hard to have an arrangement with a newsagent or garage to take newspapers on a sale or return basis (which all newspapers are) and be picked up by the member of staff on their way to work? Yes it’s all available online these days but some of us still like to read a newspaper. In general the staff were helpful and accommodating, however a few did have an attitude problem, acting like you are being a nuisance for asking them something - in particular on the reception desk and the spa desk. As one example we asked reception twice for a pole to open the Velux bathroom window as it was too high for anyone to reach and also the extractor fan wasn’t working. We were dismissively told there was a pole in the room but we explained we had searched and there was not one. The receptionist insisted that ‘there should be one in the room’ and again we had to explain that there was not. She ultimately said she would get one sent up by maintenance - It never happened. We asked again on another day still with no response. Regarding the Spa, my partner wanted to book an appointment but was told “we have nothing today”. She asked about the next day and got the curt reply “no, nothing then”, finally offering something on the 3rd day which wasn’t convenient. The point is she never once smiled or said “can I let you know if we have a cancellation”. She just made my partner feel like she was being a nuisance. The restaurant was a big disappointment. The dinner menu is somewhat pretentious. It is very overpriced and limited, especially if your stay is for more than a couple of nights. On our first evening my partner ordered a starter that was really not very nice - in fact inedible - and looking at the online photos of the dish it didn’t look right either. The waitress said she would pass our comments onto the chef but we received no feedback. It seemed like there was n
Guest（Couple） 2025-08-01
Lovely secret escapes 2 night stay, lovely junior suite room. Partial sea view with small balcony with table & 2 chairs. Large bath tub in bedroom with bath salts provided. For the price of room maybe a bottle of wine would be a nice touch. Myself & husband are both vegetarian, I asked at check in if vegetarian sausages were available with breakfast & was told there was, next morning was told rather abruptly that no vegetarian sausages available as they just don’t have them, the waitress sounded a bit sarcastic & dismissive to my request. It was our 36th wedding anniversary so we booked in for a meal that night, was left waiting at table for ages, finally managed to order drinks then about 20 mins later was told they were so busy that we might like to order some crisps, nuts or olives as the food would be a long time to arrive! We ordered nuts which came in a bowl and weee stale! Eventually after about being seated in restaurant for nearly 2 hours our appalling food arrived… Being vegetarian the menu choice was very poor so I had the pizza which was soggy , tasteless & lukewarm , my husband ordered the vegetarian ceaser salad which was a pile of mess on a plate smothered in vegetarian hard cheese , chewy overcooked halloumi & smelt fishy, my husband asked the waitress if there were any anchovies in there(as we don’t eat fish) and was told abruptly don’t be silly it’s vegetarian, it definitely smelt & tasted fishy. So all in all it was a terrible experience , when we asked for the bill after not eating the food, with full plates still on table, she asked was everything ok with the meal, we said well no not really & she just ignored us & we payed and left.. Such a shame as you have a beautiful hotel but the food let you down big time. One other complaint was that we asked to use outdoor pool, had to ask the blonde lady on reception for some slippers to walk across carpark to pool and she snapped at us that they don’t provide slippers which was a lie as the lovely mousy brown hair lady who checked us in got me some slippers the day before so thankfully she went to get some for him. When we got to the outdoor pool there were no towels there, what a stupid system so had to just put our robes back on without drying ourselves
酒店回复：
Good Morning Thank you for your feedback, and I'm truly sorry to hear that your experience fell short of expectations, especially on such a special occasion. We sincerely apologise for the issues you encountered with the food, service, and amenities. Your comments have been shared with the relevant teams to address the inconsistencies and improve our service. We appreciate you taking the time to share your experience. Warm regards, Gara Rock Hotel Team
Guest（其他） 2025-08-01
Ein magischer Ort zum Entspannen Gara Rock ist ein echter Kraftort – direkt an der Küste gelegen, absolut ruhig und abgeschieden mit einem atemberaubenden Blick. Die Lage ist spektakul?r, perfekt zum Abschalten und Auftanken. Das gesamte Team war ?u?erst freundlich und hochmotiviert – der Service lie? keine Wünsche offen. Besonders begeistert hat mich die entspannte Massage – einfach himmlisch. Das Zimmer war wundersch?n, sehr sauber und mit seinen hohen Decken wunderbar gro?zügig. Ein Ort, an den man definitiv zurückkehren m?chte.
酒店回复：
Thank you for your review. We are delighted that you enjoyed your break with us. We hope to see you again soon.
Guest（其他） 2025-08-01
服务好，但不注重衞生
Guest（其他） 2023-07-01
The hotel is absolutely beautiful with incredible views and great furnishings. Spa was small but always quiet and peaceful. The room had everything we needed except for no hand soap in either of the bathrooms. We dined in the restaurant twice and the food was nice apart from the burger which was dry and tasteless. The breakfast was incredible with lots of choice. Restaurant staff are clearly young and inexperienced. We were never greeted on arrival in the restaurant we had to make our way over ourselves and find menus ourselves. Staff didn’t check up on us and didn’t seem to ever know what they were doing or the answers to our questions
酒店回复：
Thank you for your 4* review. We are thrilled you were happy with your accommodation but sorry you experienced some problems in the restaurant. We will pass your comments back to the team to address. We do hope we can welcome you back to one of our resorts in the near future :)
Guest（情侣） 2023-07-01
Absolutely perfect stay , gorgeous views, food and service we can’t wait to go back already. We’ve stayed in many spa hotels and this is one of my favourites. We had a lovely coastal walk, visit to salcombe by boat taxi and used the facilities including the cinema one evening was perfect birthday celebration Thankyou !
酒店回复：
Thank you for your 5* review, we are thrilled you enjoyed your stay and birthday celebrations. We look forward to welcoming you back in the near future :)
Guest（情侣） 2023-06-01
Beautiful location, incredible diverse walks. Friendly staff who work hard and are attentive, make a great impression and also really well cooked food with a good selection of specials, so you don’t get bored night after night (we stayed 5 nights). Even if expensive The Signal is value for money unlike the accommodation itself, where there is significant room for improvement. At ￡500 a night for 5 nights, here were some of our frustrations: * Cleaning, we were told at check in that due to covid (July 2022) the turn down service was available only upon request. We were not living in a covid world, the restrictions had long been lifted and such excuses still being wheeled out was not the welcome we anticipated after a long drive from London. After immediately requesting the service for all of our 5 day stay, so we didn’t go without, we were told cleaning can only be carried out between 3-5pm. No valid reason given, this seemed like a margin saving exercise at the mercy of your paying guests, who potentially are not able to access their room during peak down time, especially being 6 months pregnant in the summer. For that price per night not only would almost all expect a daily turn down (no excuses) every morning as standard but likely evening as well. * Breakfast, unbeknown to us when we booked, this was not included but a ￡20/pp per day supplement, even if you woke up and just wanted cereal. We spent ￡200 on breakfasts. * A bedroom without ventilation or air conditioning. This was not during the heatwave but our sleep was disrupted, despite the bedroom door being left open and using two fans which were not enough. The only window was in the bathroom (not an en suite) and sliding doors in living room which we didn’t leave park at night. The bedroom had nothing, a truly bad design. * whoever designed this room had zero common sense and used a generous spacious layout in an unpractical way. We had a fully kitted out dining room, yet no kitchen (not even a sink!). A room which sleeps two people does not need a large 4 person dining table, an enormous dresser which sits totally empty as it’s designed for crockery, plus they provide two large and empty side board console tables. The living area has two rock hard uncomfortable sofas and an armchair all to seat 5 people. This when we lived out suitcases due to no storage, so spent our holiday ironing! * No wardrobe, instead a small rail in the corridor, no drawers to unpack clothes, no where to store both cases (one case fitted beside rail in the corridor), no where to do hair and makeup *lack of proper shower, rather a shower head over a bath in a bathroom with low ceilings * the pool, it lacked any charm and felt soulless and septic smell was uninviting.
Guest（其他） 2023-06-01
Just go. You will not be disappointed. Beautiful apartments. Amazing views. Exquisite food (or self-cater). Indoor pool and outdoor pools neither of which were ever busy (we were there during school holidays). Great walk down to private beach (if you are fit and mobile). Beach is sandy, sheltered has rock pools and perfect for swimming (no lifeguard though). Plenty of room for people to enjoy football or cricket, kids to build sandcastles, dogs to chase balls, paddle board and swim or just sun bathe and snooze on the sand. There is also huge indoor and outdoor spaces to sit and relax with comfortable loungers and sofas. Tables to work (if you must) or just sit and drink with friends. You will be in no rush to leave.
Guest（情侣） 2023-06-01
This review pretty much mirrors a couple of the previous reviews on here. Stunning location,great hotel let down by poor service. Unfortunately I did not take the time to read the reviews on TripAdvisor prior to our booking as this would have at least set my expectations around poor service and possibly prevented our visit on this occasion. The theme of indifferent, inattentive service with constant reminders and having to chase orders is one that continued throughout our stay. Our brief stay began with us excitedly planning to return with friends later this year and also returning next June/July for a break - to us wanting to leave as soon as possible and not return. The service in this place is an embarrassment. On departing, the lady at reception explained that she would pass our comments on service back to Management. I then pointed out that, after this morning somewhat belatedly scrolling through recent comments on TripAdvisor it was quite evident that poor service was not a new phenomenon and I doubted if our feedback would be anything new for those in charge. I read somewhere online that a good rule of thumb for TripAdvisor was to add together the amount of 4 and 5 star reviews for an establishment and divide by the total of reviews Anything over 80% was preferable as a rule of thumb. I note with some interest that Gara Rock, on that basis, scores 69% We will not be returning.
酒店回复：
Thank you for your 3 star review, We were glad to read your comments about the location and hotel, but sorry to hear about the issues you have experienced with the service you received. We will certainly look into this.
Guest（其他） 2023-06-01
Stayed 3 nights in a Junior Suite and absolutely loved it. Huge balcony with sunloungers and swing chair. Suite also had a lovely roll top bath amazing shower and sofa/chairs. Just perfect! Oh and food/service was fantastic too. ??
酒店回复：
Thank you for your 5 star review, We are thrilled to read your comments and that you enjoyed your stay! We hope to see you back again soon :-)

盖拉罗克酒店

客户评价 由实住客人提供的真实点评

Guest（Couple） 2025-09-01

Guest（Couple） 2025-08-01

Guest（其他） 2025-08-01

Guest（其他） 2025-08-01

Guest（其他） 2023-07-01

Guest（情侣） 2023-07-01

Guest（情侣） 2023-06-01

Guest（其他） 2023-06-01

Guest（情侣） 2023-06-01

Guest（其他） 2023-06-01

客户评价由实住客人提供的真实点评