Dear Guest, Thank you for staying with us at The Gem Hotel and for taking the time to leave us this feedback. We are delighted to hear that you appreciated our fantastic location close to underground. Thank you for your special mention and we hope to serve you soon.Kind regards,Gem Guest Relations Team.
Dear Guest, Thank you for taking the time to tell us about your stay at Strathmore Hotel. We are happy that you enjoyed your stay overall and thank you for the additional comments regarding the size of the room. Please allow us to apologize for any inconvenience caused and we just want to let you know that the hotel has different type of rooms available and their size and design vary from room to room. We are always happy to receive any request or preferences from our guests and we will always try as much as we can to meet all of them. We hope your experience will not deter you from visiting us again and we look forward to welcoming you back to the hotel.Kind regards,Gem Guest Relations Team.
Dear Guest, Thank you for your review and we were pleased that everything about your stay with us was up to your expectations! We were also pleased to know that our location and service by the staffs impressed you a lot, and we shall share your kind comments with our team. We thank you for recommending us and we will be pleased if we have an opportunity to serve you again in the future.Kind regards,Gem Guest Relations Team.
Dear Guest, Thank you for your detailed review about our location and the amenities nearby our little Gem. We were so pleased to welcome you to The Gem Hotels and to hear that everything about your stay exceeded your expectations and you were well looked after by our attentive team. Customer service is at the very heart of everything we do and to read your kind comments is truly rewarding. We will ensure your positive words are shared with all our colleagues, and we hope to welcome you back to The Gem on many future occasions.Kind regards,Gem Guest Relations Team.
Dear Guest, Thank you for your review after your stay with us. We take pride in our location and glad that you mentioned it. We are truly lucky to serve our guest being placed in such an enviable location and we hope to serve you the best in your future stay with us.Kind regards,Gem Guest Relations Team.
Dear Guest, Thank you for taking the time to share your feedback. Please accept my sincere apologies for the inconvenience caused during your stay. Please be assured that your comments are taken seriously, and we will do our best to improve to avoid this unpleasant situation in the future. We hope you will give us one more chance by staying with us in the future.Kind regards,Gem Guest Relations Team
Dear Guest, Thank you for your review after your stay with us and glad you had a pleasant stay with us overall. We were also bit disappointed to learn about your discomfort due to the flies in the room and lack of air-condition, we apologize for the inconvenience caused. Being a listed building, we were not permitted to install air conditioning in all the rooms, however you comments about the air-con and fly net will be considered for future improvements. We hope that your experience will not deter you from visiting us again and we look forward to welcoming you back to our hotel.Kind regards,Gem Guest Relations Team
Dear Guest, Thank you for taking the time to complete an online review following your recent stay at the Strathmore Hotel. It is great to hear you enjoyed all the benefits of its superb location and the room. It is always a pleasure knowing that our guests are satisfied with our services and facilities. We look forward to welcoming you back to our hotel again in the future. Kind regards,Gem Guest Relations Team
Dear Guest, Dear Guest, Thank you for taking the time to complete a review following your recent stay at the Strathmore Hotel. We are happy that you enjoyed your stay overall and thank you for the additional comments about the facilities in the hotel. Your satisfaction is at the very heart of what we do here at the Gem Hotel and we take your feedback seriously.The points raised have been addressed and will be taken into consideration for future improvements. We hope you would give us the pleasure of welcoming you back and provide you with a much more memorable experience.Kind regards,Gem Guest Relations Team.
