圣蓬萨全球普拉亚酒店-住客评论

Guest（Family） 2025-10-01
Great Location, But Needs Major Improvements I recently stayed at this hotel and while the location is spot on – close to the beach, shops, and bars – the hotel itself really needs a total refurbishment. The rooms were small, outdated, and lacked basic amenities like a fridge or tea/coffee-making facilities, which felt like a big miss. The bathroom was cramped, with a shower tray the size of a handkerchief and both the shower head and tiles were dirty, which really didn’t make for a pleasant experience. Most of the staff were friendly and welcoming, but there were a few who didn’t seem too interested in providing good service. The worst part, though, was the lifeguard at the pool. She was incredibly rude, shouting at both kids and adults, which completely ruined the atmosphere and spoiled everyone's enjoyment. There were numerous complaints about her, so I’m really surprised nothing was done about it during our stay. As for the food, it was okay. Breakfast was the usual Spanish-style spread – ham, cheese, pastries, and some bacon for an "English breakfast" (not quite the same as you'd expect, though!). Lunch was served at the sister hotel and was a bit better, with more variety. Dinner, unfortunately, was back at the Playa hotel, and it felt repetitive, with the same choices every evening. If you're all-inclusive, the snacks are served at the hotel across the road, which was honestly better than the main meals – a bit of a letdown considering the overall food quality. All in all, while the location is great, this hotel really needs an update. It’s part of the Globales group, which is a big hotel chain, so I expected better. If they can sort out the lifeguard situation, upgrade the rooms, and improve the overall food experience, it could easily be a solid option. But right now, I wouldn't return until some of these issues are addressed.
酒店回复：
Dear Guest, Thank you for sharing your detailed feedback about your recent stay with us. We are pleased to know that you enjoyed our central location close to the beach, shops, and bars, and that most of our staff made you feel welcome. At the same time, we are truly sorry to learn that several aspects of your experience did not meet expectations. We take your comments regarding the rooms, bathroom facilities, and food variety very seriously, and we will review these points with our management team to identify improvements. We are especially concerned about your experience at the pool. Please rest assured that your feedback regarding the lifeguard’s behavior has been noted and will be addressed internally, as creating a welcoming and enjoyable atmosphere for all our guests is a top priority. Your observations about the facilities and services are invaluable to us, and we will continue working hard to improve in these areas. Kind regards, Globales Quality Manager
Guest（Family） 2025-10-01
We were in the hotel as a family 2+1. Child is 4 yo. We ask the staff during the check in to give us the room which is silent during the night. We got a nice room 366. Room wasn't big but there was enough place for us. We also asked about the baby bed. We got the bed for our child next morning during room cleaning. The big bed was removed from the room and it made the room a little bigger. The view from the balcony was at the pool and trees. We loved the view. The balcony is big enough. You have a clothes dryer at the balcony which is a great advantage. The breakfast and supper was in our hotel. Dinner was in the hotel next to ours. We spend there 14 days and we were very happy with the food. It was delicious. Fruits also were very tasty. Our son loves ice cream and pizza. I love desserts. The dinners in the second hotel was the best we had ever eaten! Everybody in the hotel was nice and helpful. Everyday in the evening we took milk and hot chocolate for our child from the bar near the pool. The bar service was great! The hotel is in a great location. Going to the beach is about a 5 minutes walk. Shops are everywhere. Bus stop is behind the hotel. We rate the hotel 5/5. We would love to come back next year.
酒店回复：
Dear Guest, Thank you so much for taking the time to share such a detailed review of your family stay with us. We’re truly delighted to know that you enjoyed your holiday and that our team could accommodate your request for a quiet room and a baby bed to make your stay more comfortable. It’s wonderful to know that you appreciated the beautiful view from your balcony, the delicious variety of food, and the friendly service from our staff. We’re also very happy that your little one enjoyed the ice cream and pizza, and that the location of our hotel made it easy for you to explore and reach the beach. Your kind words mean a lot to us, and we’ll be sure to share your comments with our entire team. We’re thrilled that you plan to return next year, it will be our absolute pleasure to welcome you and your family back for another fantastic stay. Kind regards, Globales Quality Manager
Guest（家庭旅游） 2025-10-01
Далеко не лучший отель сети Globales. Вначале мы были шокированы, несовременный, маленький номер, мебель 80х годов, душевая крохотная. Но чистый отель, персонал хорошо организован, работают быстро. При? all inclusive “ можно посещать отели этой сети TUI SUNEO part и pionier. Территории чистые. Рядом магазины. Пляж 3 мин пешком,песок чистый, вода прозрачная. Лежаки 2 и зонт 20,50 €. В конце отпуска и к номеру привыкли. Рядом есть Rent car , с отеля направо - все отлично без залога , мы отлично покатались
酒店回复：
Уважаемый гость, Благодарим вас за то, что поделились впечатлениями о вашем отдыхе. Нам приятно слышать, что вы отметили чистоту отеля, хорошую организацию работы персонала, удобное расположение и возможность пользоваться инфраструктурой соседних отелей. В то же время нам жаль, что номер и его оснащение не полностью оправдали ваши ожидания. Ваши комментарии о состоянии мебели и размеров ванной комнаты будут учтены руководством отеля для дальнейших улучшений. Мы рады, что в целом вы смогли насладиться отдыхом, оценили близость к пляжу и возможности для прогулок и путешествий. Будем рады снова приветствовать вас и постараемся сделать ваше следующее пребывание ещё более комфортным. С уважением, Globales Quality Mananger
Guest（Traveling with friends） 2025-09-01
On arrival the staff was friendly, but after check in, the receptionist didn’t tell where is the snack bar, or our room is which floor. The night reception guy was rude. Bar staff was very nice. Entertrainment staff was nice. Reception ladies was really nice and helpful. The room is cheap, we were in globales playa. Basic hotel area, maybe the complexum has better areas. The room was carpeted, not really nice. We find the tv remote control deep under the bed, to turn off the tv at arrival. The top of the bed backrest was dusty. Only had two electric plug in the whole family room and in the bathroom. The shower is extremely small, not comfortable. The top shelf in the bathroom was dusty. In the shower above your head the ceiling was yellow and little bit leaked. Shower gel dispenser didn’t work properly. At cleaning we didn’t get new toilet roll and carpet hasn’t been hovered while we was there. 3 beds with two duvet only. Bed not really comfortable, high pillows, too soft mattress - back pain. Bar was nice, sangria was very good. Pool area clean, but globales pool next to the globales playa looks like much better. The water in the pool was really cold. Bar staff was really-really friendly and nice. Restaurant is clean, and busy. Breakfast and dinner was in globales playa, lunch in the neighbour globales. Unfortunately plates are not cleaned well. Food was tasty at breakfast, lots of different food. Lunch in the other hotel was nice. Meat looked like kebab was tasty, fish, crockets, salads was nice. Desserts was tasty. Dinner at globales playa didn’t had too many choice of meats, like chicken breasts. Paella was nice, pizza was okay, salads are nice. Potato wedges was really nice in both hotels. Restaurant staff was nice. Drinks in bar and restaurrant was nice. Neighbour globales staff was nice.
酒店回复：
Dear Guest, Thank you for taking the time to share your detailed feedback following your recent stay with us. We truly appreciate your comments, as they help us to better understand what our guests value and where we can improve. We are pleased to hear that many of our staff made a positive impression on you – especially the bar, entertainment, and reception teams. Your kind words will be shared with them, and we’re glad you enjoyed the sangria. At the same time, we are very sorry to know that several aspects of your stay did not meet your expectations. We apologize for the lack of clear information at check-in and for the behavior you experienced during the night shift – this is not the level of service we aim to provide, and we will review this internally. Your feedback regarding the room cleanliness, maintenance, comfort, and amenities is very important to us. We take these issues seriously and will follow up with our housekeeping and maintenance teams to ensure improvements are made. Regarding the dining experience, we’re glad you enjoyed many of the food options, especially at breakfast and lunch. However, we regret that dinner variety did not meet your expectations. Once again, thank you for your valuable feedback. While we regret that your experience was mixed, we hope that some of the positive aspects of your stay will be remembered. We would be happy to welcome you again in the future and offer you an improved experience. Warm regards, Globales Quality Manager
Guest（家庭旅游） 2025-09-01
Posizione hotel ottimo. Pulizie camere scarso, stanza da ristrutturare: moquette sporca, dispenser saponi non funzionanti, box doccia difettoso. Personale cordiale. Cibo scarso, pensato solo per una determinata categoria di turisti, tedeschi, americani ecc. Si mangiano sempre le stesse cose. Santa Ponca è accogliente, carina, ma le spiagge più belle es Cala mandia si raggiunge con venti minuti di macchina e ti trovi ai Caraibi.
酒店回复：
Gentile Ospite, La ringraziamo per aver dedicato del tempo a condividere la Sua esperienza. Siamo lieti che abbia apprezzato la posizione dell’hotel, la cordialità del nostro personale e la bellezza della zona circostante. Prendiamo nota delle Sue osservazioni riguardo alla pulizia delle camere, alla manutenzione e alla varietà del cibo. I Suoi commenti sono stati già condivisi con i reparti competenti per valutare possibili miglioramenti futuri. Ci auguriamo di poterLa accogliere nuovamente per offrirLe un soggiorno ancora più piacevole. Cordiali saluti, Quality Manager Globales
Guest（家庭旅游） 2025-09-01
Ein Stern gibt es für die Lage. Wir hatten eine Economy Zimmer und vom Balkon sogar Meerblick und meine schnell zu Fu? am Strand und in der Stadt, zweiten Stern gibt es für den freundlichen Check in. Und den dritten Stern, dass wir sogar ein drittes Bett in einem Economy Zimmer hatten. Zwei Sterne Abzug, weil es nachts so laut war, dass man nicht schlafen konnte(Es war bis 4:00 Uhr morgens Party auf den Stra?en) und das Zimmer hat nach erbrochenem gerochen.
酒店回复：
Sehr geehrter Gast, vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Eindrücke mit uns zu teilen. Wir freuen uns, dass Ihnen die Lage des Hotels, der freundliche Check-in und die Ausstattung Ihres Zimmers gefallen haben. Gleichzeitig bedauern wir sehr, dass Ihr Aufenthalt durch die n?chtliche L?rmbel?stigung und den Geruch im Zimmer beeintr?chtigt wurde. Wir nehmen Ihre Hinweise sehr ernst und haben diese bereits an die zust?ndigen Abteilungen weitergeleitet, um Verbesserungen zu prüfen. Wir würden uns freuen, Sie bei einer zukünftigen Gelegenheit wieder bei uns begrü?en zu dürfen und Ihnen einen rundum angenehmen Aufenthalt zu bieten. Mit freundlichen Grü?en, Quality Manager Globales
Guest（Family） 2025-08-01
I stayed at this hotel for 7 days with a group of 6 people, and the experience was very disappointing. The so-called “all-inclusive” is absolutely not worth the money. At dinner, no drinks are offered at the table — you have to get up and get them yourself. In the rooms, they don’t provide fresh water daily, and you can’t even refill a bottle in the kitchen. Is it really too much to expect clean drinking water for paying guests? The bar service is just as bad. Cocktails are served only in flimsy plastic cups, and if you don’t take one, your only choices are juice or water. For an all-inclusive resort, that’s unacceptable. On top of that, the bathrooms are tiny and very uncomfortable. The shower curtain constantly sticks to you, which is simply disgusting. Overall, the price does not match the quality or service provided.
酒店回复：
Dear guest, We are very sorry that your experience did not meet your expectations and that several aspects of our all-inclusive service disappointed you. Your comments have been shared with the relevant departments for internal review. We use the plastic cup system for environmental reasons. In any case, we sincerely apologise for any inconvenience caused during your stay and hope that you will give us another opportunity in the future to provide you with a better experience at one of our Globales Hotels. Best regards, Globales Quality Manager
Guest（Couple） 2025-08-01
this is classed a 3star hotel. in reality its 2. check in was quick and efficient, reception clean and airy . lift maximum is 4 -that if your 6 years old -more than 2 adults and you will need a tin opener. rooms are very basic but clean, if your over a 30BMI don’t think you fit in the shower , and if you drop anything forget about trying to pick it up. food is basic, but you get what u pay for. staff very friendly and a credit to the hotel,(Alberto behind the bar is great) this hotel drives sustainably and the use of polycarbonate drink’s cups around the pool is a plus, however they will not allow you to fill your own water bottle, but can order 12 paper cups to do so! you have to go across the road to sister 4star for lunch or snacks , which is where the photos for the hotel are from. the hotel needs an upgrade to get up to current standards of the health of the world, still living in the 70s as far as size of customers are instead of the current obesity issues in the world. the sustainability issue is great but more need to be addressed to the waste by clients over the amount of food that is it wasted, i personally do not like waste and in todays world of famine in certain countries, i would like to hotels charge clients for over excessive waste. i saw several occasions where clients wasted more than some had actually consumed .
酒店回复：
Dear Michael, Thank you for taking the time to share such a detailed review of your recent stay with us. We are happy to know that you appreciated the friendliness of our staff – and we will gladly share your kind words with Alberto and the rest of the team, who always strive to provide the best service possible. We are sorry to hear that certain aspects of the facilities and comfort did not fully meet your expectations. Your comments about the room size, showers, and general hotel standards are very valuable and will be taken into account as we continue working on improvements. Regarding sustainability, we truly appreciate your recognition of our environmental efforts with reusable cups. At the same time, we understand your concerns about water refills and food waste. We will share your feedback with our management team to explore further ways to balance sustainability with guest comfort and global responsibility. Once again, thank you for your constructive feedback. We hope you might consider giving us another opportunity in the future, so we can offer you an even more enjoyable stay. Warm regards, Globales Quality Manager
Guest（Family） 2025-08-01
Great hotel .But the staff are very rude I was standing e bar for over 10mins all the time the staff were talking to each other in spanish walking pass me ( if you don't want my money that's OK ) would not go back to this hotel again Managmet please fee free to contact me
酒店回复：
Dear guest, Thank you for taking the time to share your comments. At the same time, we deeply regret your recent experience at the bar and offer our sincere apologies for the service you received. This is not the level of hospitality we strive to provide to our guests. We have taken note and informed the relevant department in order to avoid any similar situation for any of our guests. We sincerely hope that your recent experience will not prevent you from visiting any Globales Hotel in the future. Yours sincerely, Globales Quality Manager
Guest（其他） 2025-08-01
Stary hotel, wymagaj?cy pilnie remontu. Kasetony odpadaj? z sufitu, cieknie z klimatyzacji. W mikroskopijnej ?azience wielkie karaluchy pokoje od ulicy g?o?ne . Lokalizacja super, Santa Ponsa bardzo fajna, spokojna , luz na pla?y. Jedzenie bardzo przeci?tne. Bez smaku, codziennie to samo. Kawa ok, owoce i ciasteczka ratowa?y sytuacj?. Po przyje?dzie informacja w recepcji o braku pokoju na pierwsz? noc. Po interwencji w TUI pokój jest. Hotel dla bardzo niewymagaj?cych.
酒店回复：
Drogi Kliencie, Przykro nam z powodu niedogodno?ci, które napotka? Pan/Pani po przyje?dzie, oraz ?e niektóre z naszych us?ug nie spe?ni?y Państwa oczekiwań. Zanotowali?my Państwa uwagi, aby przeanalizowa? je z odpowiednimi dzia?ami i rozwa?y? wprowadzenie zmian, które mog?yby poprawi? nasze us?ugi. Jest nam przykro, ?e w pokoju znalaz?(a) Pan/Pani karaluchy; nie wynika to z braku czysto?ci, lecz z wilgotnego klimatu wyspy. Mamy nadziej?, ?e w przysz?o?ci b?dziemy mieli okazj? powita? Pana/Pani? ponownie w jednym z naszych Hoteles Globales i zapewni? bardziej satysfakcjonuj?cy pobyt. Z powa?aniem, Globales Quality Mananger

圣蓬萨全球普拉亚酒店

客户评价 由实住客人提供的真实点评

Guest（Family） 2025-10-01

Guest（Family） 2025-10-01

Guest（家庭旅游） 2025-10-01

Guest（Traveling with friends） 2025-09-01

Guest（家庭旅游） 2025-09-01

Guest（家庭旅游） 2025-09-01

Guest（Family） 2025-08-01

Guest（Couple） 2025-08-01

Guest（Family） 2025-08-01

Guest（其他） 2025-08-01

客户评价由实住客人提供的真实点评