哈考特广场公寓-住客评论

Guest（其他） 2024-05-01
Excellent service Got in late to Scarborough and my intended hotel had not in fact been booked. Struggled to find availability at a reasonable price, Booking in at near 23:00, Janice could not have been more helpful in getting me into the apartment
酒店回复：
MichaelI am delighted we were able to assist you in your hour of need and that the rest of your time in Scarborough and at Harcourt Place was positive. Thank you for taking the time to leave such a great review it really is appreciated. Take care and hopefully we will be able ti help you again for future stays.
Guest（与好友旅游） 2024-03-01
The apartment was lovely and has been updated since the photos shown. The place was very clean and well equipped. The beds were lovely and comfortable and the bedding was impeccable. Top of the range TV and Wi-Fi too. The views were stunning especially from the panoramic windows and the location is perfect! Parking isn’t too bad. We used the Palm Court hotel parking across the road which is ￡6 approx for 6 hours and we used the ring go app to extend time. The only downside was the stairs up to the apartment which I understand is typical of the building type and the stairwell is a little outdated and looks a bit grubby but the apartment and view makes it worth the climb! Would definitely stay again the next time we’re in Scarborough.
酒店回复：
Thank you so much for taking the time to write such a lovely comprehensive review. It will hopefully allow other guests to make the right choice. I am delighted you found the apartment very clean and well equipped and the bedding impeccable and beds comfy. It is great to read the stairs were worth the climb to appreciate our panoramic views and you found suitable parking. We look forward to welcoming you again next time you are in Scarborough. Take care and thank you again.
Guest（家庭旅游） 2024-02-01
Stayed for two nights in September last year, there was 8 of us, 4 adults and 4 children. The apartment was incredibly clean, we had everything we needed. Janice was extremely helpful and a pleasure to deal with. Fantastic location, booked again for this year!
酒店回复：
Vicky, We are so pleased you stayed with us with your group and chose to return. Thank you for the review and we look forward to your return visits.
Guest（家庭旅游） 2023-10-01
When staying at this accommodation they did offer clear instructions on how to find and where to park, The apartment was clean and spacious, However we found that you could not use both showers at the same time which wasnt acceptable when this place wasnt cheap , Why have two showers if this is the case, We also found that two of the windows were broken so we were unable to closes these at night and with the busy nightlife outside we had a restless night, We also found the bedding to be poor quailty, The pillows were flat and offered no support the bed linen was scratchy and the bottom sheet felt like tissue paper this was not expected as this is discribed as a luxury apartment also some of the finishing touches were off as the main picture by the dining table was zipped and the chrome plate above the shower head has fallen down off the ceiling, Again not what you would expect for luxury. For the money spent I would not stay here again.
酒店回复：
Lee, thank you for staying at Harcourt Place and taking the time to leave a review. Your candid feedback is greatly appreciated as it is only through this we can improve. We are delighted the pre-arrival communications were and helpful but are very disappointed that it appears you were challenged by some maintenance issues, that are not to our usual required standard and have investigated and are rectifying all of these. Again we appreciate your feedback regarding the bedding and am pleased to say on the 1st of October we had a complete change of all our linen and apologies this was not in place prior to your stay. Thank you again for sharing your thoughts and we are pleased to read the cleanliness of the apartment met our consistently high expected standards and you enjoyed the space we offer. If you change your mind and decide to return knowing we have acted on your feedback please do make contact we love to help.

哈考特广场公寓

客户评价 由实住客人提供的真实点评

Guest（其他） 2024-05-01

Guest（与好友旅游） 2024-03-01

Guest（家庭旅游） 2024-02-01

Guest（家庭旅游） 2023-10-01

客户评价由实住客人提供的真实点评