Dear Janice,Thank you for your kind words about our staff and for recognising our efforts to develop and improve our business. We’re very sorry for the disturbance caused by the building noise during your stay. The issue has now been fully resolved, and we’ve taken steps to ensure it won’t happen again.We truly appreciate your understanding and hope to welcome you back for a much quieter and more comfortable stay at Hearty Center.Kind regards,Hearty Center
Dear Muhammad,Thank you for your feedback. We’re pleased to hear you found the room and bathroom clean, enjoyed the fresh bed sheets, and appreciated the massage chair. We understand that having the wash basin in the room may not have been the most convenient setup for you, but it is part of the building’s design as a heritage property.We appreciate your comments and will keep them in mind as we continue improving guest comfort.Warm regards,Hearty Center
Dear Ian,Thank you for your feedback. We’re glad you found the motel clean and quiet and enjoyed the massage chair and shower facilities. Our motel is a small, budget-friendly property, and the room types are clearly described at booking, including the shared bathroom setup. For hygiene, each room is also equipped with its own wash basin and sink for handwashing.We appreciate your comments and will continue to improve while keeping our focus on offering simple, affordable accommodation in a central Katoomba location.Warm regards,Hearty Center
Dear Malgorzata,Thank you for your lovely review! We're so pleased to hear that you had a comfortable and pleasant stay, and that you found the space clean, simple, and just right for your needs.It’s great to know the massage chair helped after your hikes—that’s exactly what it’s there for! We're also glad the personal heater kept you cozy, and that our team could assist with your luggage on arrival and departure.We’re happy you found your stay to be cost-effective and enjoyable. We hope to welcome you back on your next Blue Mountains adventure!Best regards,Hearty Center