Dear Guest, Thank you very much for your excellent review and for sharing such positive feedback about your stay with us. We truly appreciate your kind words. Reviews like yours are incredibly rewarding for our entire team, as they reflect the dedication and passion we put into making every stay a truly memorable experience for our guests. We are delighted to know that you enjoyed the comfort of our rooms, the quality of our services, and the professionalism of our staff. Your satisfaction is our greatest motivation. We sincerely hope to have the pleasure of welcoming you back soon for another unforgettable stay. Warm regards - The Management
Dear Guest, Thank you very much for choosing our hotel during your recent journey through Sicily and southern Italy, and for taking the time to share your detailed feedback. We are pleased to read that you appreciated several aspects of your stay, including the convenient parking, the complimentary shuttle to the historic center, the professionalism of our staff, the spaciousness and comfort of your room, and the panoramic sea view from your balcony. It is always our priority to offer the full range of services expected from a 4-star hotel, and we’re glad this was evident during your visit. At the same time, we are fully aware that certain areas of the hotel are in need of renovation. As you correctly observed, the room assigned to you on the third floor is part of a broader refurbishment plan that we have already initiated. This plan will continue over the next three years, with the goal of enhancing the comfort and overall experience for all our future guests. We understand that some parts of the property still reflect an earlier style, and we are committed to bringing all facilities in line with modern standards while preserving the charm of our historic building. Regarding your comments about our category, we would like to reassure you that our hotel continues to offer all the services required of a 4-star establishment. We are confident that a 3-star property would not be able to provide the level of amenities and hospitality that you experienced with us. We truly appreciate your constructive observations and hope to have the pleasure of welcoming you again in the future, when we will be able to offer you an even more enjoyable and fully updated stay. Warm regards The Management
Gentile Ospite, La ringraziamo per aver dedicato del tempo a condividere la sua opinione. Apprezziamo sinceramente le sue parole di apprezzamento verso la gentilezza del nostro personale, in particolare quello del ristorante e del bar, così come il riconoscimento per la cura che dedichiamo alla nostra cucina e per la bellezza del nostro giardino. Ci dispiace apprendere che alcuni aspetti del soggiorno non abbiano pienamente soddisfatto le sue aspettative. Per quanto riguarda la spiaggia, purtroppo quest’anno la sua conformazione naturale non è stata tra le migliori, un aspetto che non dipende da noi. La natura, infatti, a volte ci regala un litorale ampio, sabbioso e livellato, mentre in altre stagioni, come questa, ci lascia una spiaggia più corta, in pendenza e con un accesso più difficile al mare, che diventa subito profondo. In merito al ristorante sulla spiaggia, ci dispiace che problemi tecnici ne abbiano impedito l’apertura. Siamo però fiduciosi che sarà pienamente operativo per la prossima estate, offrendo così un servizio migliore anche nell’area balneare. Per quanto riguarda la linea ferroviaria, desideriamo sottolineare che la sua presenza è chiaramente indicata sia sul nostro sito ufficiale che su tutte le principali piattaforme di prenotazione online. Comprendiamo che possa non essere ideale per tutti, ma fino ad oggi non è mai stata percepita come un disagio significativo dai nostri ospiti. Recensioni come la sua sono per noi fondamentali, poiché ci aiutano a individuare le aree in cui possiamo migliorarci e rispondere al meglio alle aspettative dei nostri clienti. Ci auguriamo di poterLa accogliere nuovamente in futuro, per offrirLe un soggiorno ancora più piacevole e soddisfacente. Cordiali saluti - La Direzione
Dear Guest, Thank you for taking the time to share your detailed feedback following your recent stay. While we are truly pleased that you appreciated our garden, restaurant, and the courtesy of our team, we are naturally sorry to learn that your overall experience did not fully meet your expectations. We would like to take this opportunity to clarify a few important points. Our property, while not newly built, is fully operational, and we take great pride in maintaining all our services to the best of our abilities. This is something that the vast majority of our guests deeply value, especially the attentiveness and dedication of our staff, which we consider to be our greatest asset. Most of our rooms were renovated in 2015. We understand, however, that style and comfort are subjective and may not appeal equally to everyone. This year, we completed the full renovation of our fourth-floor rooms, now designated as Premium Rooms. These offer enhanced features and exclusive services aimed at guests seeking a more refined experience and who are willing to invest in additional comfort. Regarding the pool, the current closing time is a matter of both safety and legal compliance. As there is no lifeguard service in place, Italian regulations require us to close the pool during unattended hours. Additionally, without an active bar service in the evening, we believe that the overall quality of the guest experience around the pool area would not meet our standards. Concerning the beach service, we would like to emphasize that all relevant information—including the supplemental charges for first-row umbrellas and towel rentals—is clearly communicated in the welcome letter provided to all guests upon arrival. It is not uncommon, even among 4-star properties worldwide, to differentiate between included and extra-charge services, particularly for premium beachfront options. We would also like to assure you that our beach access remains open 24 hours a day. Even in the event of private events such as weddings, our guests retain full access to the shore at any time. We genuinely regret that our hotel may not have aligned with your personal preferences. Nevertheless, please rest assured that our entire team works with passion and commitment each day to offer the most pleasant and comfortable stay possible, even in the face of challenges. Thank you once again for your feedback, which is valuable to us as we continue to improve. We hope that you will consider giving us another opportunity in the future. Warm regards,
Gentile Ospite, Grazie di cuore per le belle parole e per l’attenzione che ci avete dedicato. Siamo profondamente grati per il riconoscimento ricevuto: tutto questo non solo ci riempie di orgoglio, ma ci sprona a fare ancora di più e meglio. Continueremo con impegno, passione e determinazione, portando avanti il nostro lavoro con ancora maggiore entusiasmo. Grazie davvero! Cordiali saluti Un caro saluto,
Gentile Ospite, la ringraziamo di cuore per la splendida recensione e per l’eccellente valutazione. Siamo davvero felici di sapere che ha apprezzato la posizione, i servizi, la cura degli ambienti e la disponibilità del nostro staff. Commenti come il suo ci gratificano oltre misura e ci spronano ogni giorno a fare sempre di più per rendere il soggiorno dei nostri ospiti il più confortevole e piacevole possibile. Speriamo di rivederla presto per un’altra vacanza all’insegna del relax! Un cordiale saluto, La Direzione
Dear Maria & Martin, Thank you very much for taking the time to share your kind feedback. We are delighted to hear that you enjoyed your stay at Hotel Caparena and that our clean rooms, dedicated team, and daily shuttle service contributed to a memorable experience in Taormina. Your special mention of our drivers, as well the restaurant team, is sincerely appreciated. We will be sure to pass along your compliments—they will be pleased to know their efforts made such a positive impression. It was a pleasure to have you as our guests, and we look forward to welcoming you back to Hotel Caparena in the near future. Warm regards,
Dear Guest, Thank you very much for your kind and thoughtful review. We are truly delighted to hear that you enjoyed your stay at Hotel Caparena and appreciated our beachfront location, the quality of our food, and especially the friendliness of our staff. Your kind words mean a lot to us and serve as great motivation to continue striving for excellence. We also appreciate your constructive feedback regarding the air conditioning. Please accept our sincere apologies for any discomfort caused — we are actively working on improvements to ensure a more comfortable experience for all our guests, especially during the warmer months. Thank you once again for choosing us for your getaway. We truly hope to have the pleasure of welcoming you back soon for another relaxing stay by the sea. Warm regards,
Gentilissimi, Vi ringraziamo di cuore per aver scelto nuovamente Hotel Caparena per il vostro soggiorno in famiglia e per le bellissime parole che ci avete dedicato. è una grande soddisfazione sapere che ci considerate il vostro hotel preferito a Taormina: questo ci onora profondamente e ci motiva a fare sempre di più. Siamo felici che abbiate apprezzato le nuove camere del premium floor, così come il servizio attento e personalizzato del nostro staff. Ci fa davvero piacere sapere che i piatti del ristorante, la colazione e i piccoli gesti pensati per rendere speciale il vostro soggiorno siano stati di vostro gradimento. Speriamo di potervi accogliere nuovamente molto presto per regalarvi un'altra esperienza memorabile. Con gratitudine e affetto,
