伊尔玛酒店-住客评论

Guest（Other） 2026-02-01
The property sits on a small cliff overlooking Madera Bay. The view and sunsets are stunning. The staff are very courteous and pleasant. Close to Zihua center and many restaurants and shops. I hope to return next year.
Guest（Couple） 2026-02-01
The room was very clean, and the staff were very friendly. I have to say though, I have never stayed at a place where I had to seek out a server, but we had to do that daily. Also, we knew that we were at the top of a steep hill, however, we did not know that we would have to walk up to the 6th floor 2-3 times a day without an elevator. We are in our 50s and in shape, however, we never felt that we could just walk up to our room if we forgot anything.
Guest（Traveling with friends） 2026-02-01
Room could use some more hooks to hang towels on. The ladies at the front desk were very helpful, there was one man that wasn't the friendless. We had an ocean view room, but I couldn't see the ocean from my room, we stayed in 600. The staff was amazing.
Guest（Family） 2026-02-01
Rooms were very clean, comfy beds, nice air conditioning. All staff were friendly and helpful. The pools and deck area were lovely. Great location!
Guest（Traveling with friends） 2026-02-01
Clean comfortable amazing place! Isaac and JP are great servers. However, the pool drink service was a little slower this year and could use a little improvement with some of the other staff. Otherwise very happy with this place.
Guest（Other） 2026-01-01
Coffee maker and/ or small frig would have been really nice. Also. TV was difficult to use
酒店回复：
Thank you so much for your comments regarding having a coffee maker and small fridge in the rooms. We have passed your sugestion on to our operations department.we will be delighted to welcome you back again to Hotel Irma
Guest（Couple） 2026-01-01
The room was clean. No glasses, or micro,or fridge, no coffee. bare minimum! Two very small water. Tv not working, toilet wouldn’t flush, Told any personal food or drink was prohibited on property. Only in our room.. didn’t get a warm welcome feeling there. One night only thank goodness, due to WestJet change of our flight and our condo not ready.
Guest（Other） 2026-01-01
Great staff clean room great location good breakfast amazing view would definitely recommend
Guest（Couple） 2026-01-01
The hotel is older but clean. No fridge which is not good. No coffee maker. 45 pesos for a cup of coffee. Things are not cheap. Many stairs -not accessible for older people.
酒店回复：
Thank you for sharing your feedback with us. We sincerely regret that we did not meet your expectations; however we will take your comments into consideration.We will be delighted to welcome you back to Hotel Irma
Guest（Other） 2026-01-01
The beds were comfortable, and the city views were stunning. However, the burger we ordered was disappointing, and the pools and property looked better on the photos. While I enjoyed the infinity pool, the second pool was overcrowded with kids.

伊尔玛酒店

客户评价 由实住客人提供的真实点评

Guest（Other） 2026-02-01

Guest（Couple） 2026-02-01

Guest（Traveling with friends） 2026-02-01

Guest（Family） 2026-02-01

Guest（Traveling with friends） 2026-02-01

Guest（Other） 2026-01-01

Guest（Couple） 2026-01-01

Guest（Other） 2026-01-01

Guest（Couple） 2026-01-01

Guest（Other） 2026-01-01

客户评价由实住客人提供的真实点评