Thank you very much for your amazing 10/10 review!We’re delighted to hear that you enjoyed the cleanliness of the room, our friendly staff, the breakfast, and our location.We truly appreciate you taking the time to share your experience and hope to welcome you back again in the future.
Thank you for taking the time to share your feedback with us.We’re sorry to hear that parts of your stay did not fully meet your expectations, particularly regarding the bathroom size and condition. As our hotel is located in a historical building, some rooms and bathrooms are more compact, for future stays, feel free to reach out to us, and we would be happy to help find a room that better suits your needs, availability permitting.We also appreciate your comments about breakfast. While we’re glad you found the selection varied, we’re sorry to hear that the coffee and serving temperature were disappointing. This is certainly something we will review with our team to improve the experience.On a positive note, we’re very happy to hear that you found our reception service friendly we’ll be sure to pass this along to the team.Thank you again for your honest feedback, as it helps us continue to improve. We hope to have the opportunity to welcome you back in the future.Kind regards,
Thank you so much for your kind words. We’re delighted to hear that you enjoyed your stay and that our team made you feel welcome. We truly appreciate your recommendation and hope to see you again soon!
Thank you very much for sharing your feedback with us. We are pleased to hear that you found our rooms and beds comfortable, and that our central location and early check-in service were convenient for you.We are sorry to learn that noise from the doors and the smell from breakfast disturbed your stay. Your comments are valuable to us, and we will look into possible improvements to make the experience more pleasant for our guests.We truly appreciate your input and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.
Thank you very much for your kind review. We are delighted to hear that you enjoyed our convenient location and the rooftop view. We hope to welcome you back again soon!
Dear Oya,Thank you for your kind review and we are fully glad to witness your satisfactory experience with us in Our the best-Junior Suite! We’re glad you enjoyed the service, location, cleanliness and overall all in all. Our team really believes- we can again assist you in your next visit to Copenhagen.Best regards,Hotel Sct Thomas
We are very sorry to hear about the theft of your e-bikes during your stay. Unfortunately, while we do our best to provide a safe environment, we cannot guarantee that bicycles will be 100% secure in our courtyard, as any door can potentially be forced open.We always recommend that guests traveling with valuable or expensive items, such as e-bikes, ensure they have appropriate insurance coverage. Sadly, bicycle theft is a common issue throughout Copenhagen.Thank you for sharing your experience — your feedback helps us continue improving our guest services and security measures.
Dear Silje,Thank you for your feedback. We’re glad you found the hotel stylish, with good service but we’re sorry to hear about the issues with the noise in the hallways and alarms around. Your comments are important, and we will look into ways to improve comfort and privacy for our guests. We hope to welcome you back for a better experience. Best regards,Hotel Sct Thomas
Thank you for sharing your feedback and for being a returning guest. We are very sorry that your recent stay did not meet your expectations. We regret the issues you experienced with the room size, shower, and water temperature.Please rest assured that your comments have been passed on to our maintenance team so that these matters can be addressed promptly. We truly value your loyalty and hope to have the opportunity to welcome you back for a much improved experience.
