Dear Fernando.Thank you for taking the time to share your feedback. We're glad to hear you appreciated our convenient location and found the bed comfortable — both are important aspects of a pleasant stay.We’re sorry that the limited breakfast options and lack of air conditioning did not meet your expectations. We understand how street noise can be disturbing with the windows open, and we are currently exploring solutions to improve guest comfort during warmer periods.As for the issue with spiders in the room, we sincerely apologize. We take cleanliness seriously and have reinforced our pest control routines. Please know that you are always welcome to contact the reception during your stay — we would have done our best to address the issue immediately and make you more comfortable.Thank you again for your review. We hope to welcome you back for an improved experience. Best regards.
Dear Anja,Thank you for taking the time to share your experience. We're happy to hear that you appreciated the renovated design, our location, and especially the breakfast buffet — it's great to know you enjoyed the variety and atmosphere in the morning.We’re sorry to hear that aspects of the room, particularly the door and bathroom, did not meet your expectations. As our hotel is located in a historical building, some structural elements can present challenges, but we are continuously working to improve comfort and functionality.For any future visits, please don’t hesitate to contact us directly — we’ll do our best to find a room that better suits your preferences, availability permitting.Best regards,
