Thank you for your kind and honest review. We’re sorry to hear about your experience. Please note that our water spa is not heated, but we do have a small heated pool nearby that we encourage guests to try. We regret that you didn’t have the opportunity to enjoy it during your visit. Regarding your request for ginger in the restaurant, we apologize for any inconvenience. We’ll work hard to ensure we meet all your expectations next time. Thank you again, and we hope to see you soon! Best regards, Hotel Seoul
