北门酒店-住客评论

Guest（Couple） 2025-11-01
Jaffna North Gate Hotel 17-19Nov 2025 Feedback - Room Service - Slow - Front Desk - Very poor service and unskilled in handling guest complaints - Room Amenities - Poor. Need to request for toiletries, towels etc. - Wi-fi - Extremely unstable and unavailable most of the time. Staff are at a loss and unable to provide proper reasons for failure - Breakfast Buffet - Average, insufficient non vegetarian dishes - Room Condition - Poor. Telephone unstable connection, only 2 TV programs and poor reception. Bathroom lights are not working or flickering - Very frequent power trips causing inconvenience, especially while dining Overall, the hotel is absolutely not fit to be categorised as a 4-star hotel and needs tremendous improvement in many areas. Absence of proper supervision and monitoring. Staff are trying to be helpful but lack professionalism and certainly require effective training
酒店回复：
Dear Guest We appreciate the time you spent to tell us about your experience. It was very disappointed to read that we were not able to offer you our Northgate Hotel Jaffna Hospitality and service standards. Please accept our apologies for any inconvenience caused, I assure you we have already taken action for improvement. Please note that we have taken a serious note of your concerns and have already been addressed with the relevant department. We will make sure to rectify the concerns with immediate effect, and please accept our humble apology if any inconvenience caused during your stay. Thank you once again and look forward to the pleasure of welcoming you back on your future visits. Kind regards, Gobinath Prabaharan, Frontoffice Manager, Northgate Hotel Jaffna
Guest（Business traveler） 2025-11-01
I was there for 3 nights. As I walked into the hotel, I was greeted by warm welcome and a cold towel and welcome drink. Check in process was quick and painless. Overall the staff was very friendly and always willing to help. The breakfast they provide is fantastic, best of local and western food. The waiters and staff always around you taking care and making sure all your needs were met. Senior staff members too would walk around and make sure the guest are well taken care. Definitely would make it again. The building was very clean and the rooms were cleaned everyday. I had fresh towels and I got good value for my money.
酒店回复：
Thank you for taking your valuable time to write a wonderful feedback about our hotel. We are pleased that you have utilized and enjoyed the services & facilities of our hotel and do appreciate the fine sentiments expressed within. Thank you once again and look forward to the pleasure of welcoming you back on your future visits. Kind regards, Gobinath Prabaharan, Frontoffice Manager, Northgate Hotel Jaffna
Guest（Other） 2025-11-01
As always, very enjoyable stay. Staff very friendly and helpful. Good restaurant and easy parking. Many stays here and will do again.
酒店回复：
Dear Guest, many thanks for your very kind feedback. We are glad that you always enjoy our services and hospitality. We look forward to welcoming you for next trip. Kind regards,
Guest（其他） 2025-10-01
Alt i alt et dejligt sted, men morgenmaden kunne have v?ret mere frisk
Guest（Family） 2025-10-01
This was our very first trip to Jaffna, and I traveled with my parents. From the moment we checked in, the reception team, especially Praveen, made us feel as though we were already their most valued guests. He personally showed us to our room, explained the recreation facilities, and set such a welcoming tone for our stay. The housekeeping team also deserves credit, the room and bathroom were spotless, the mirrors gleamed, and everything felt fresh and well-prepared. Finding the hotel was easy too, with signboards along both the main and side roads. The location is excellent, the railway station is just a short walk away, and trishaws are available everywhere. But the highlight of our stay was undoubtedly the restaurant and its incredible staff. Over our two-night stay, we spent most of our time there and were deeply touched by the warmth and care shown to us. Sasiram, Subaram, Kayana, Pavitra, Kajeepan, Kabil, Sam, Tharshikan, Rushanth, and the entire team of chefs, went above and beyond. Their attention to detail and thoughtfulness truly made us feel special. And then, the food! I usually have a small appetite and can be a picky eater, but this time I couldn’t resist. The quality and variety were outstanding, the bakery items, iced coffee, banana smoothie, cookies, and every dish kept me going back for more. I told my parents, “This is the kind of food you only get to experience at North Gate.” A special mention must go to the chef who arranged crab curry for us to take back to Colombo. He ensured it was carefully packed so it would last for three days, and even asked us to call once we had arrived safely. That kind of genuine hospitality is rare. We left Jaffna with full hearts and full tummies. If we return to Jaffna, there is no doubt, North Gate will always be our first choice.
酒店回复：
Thank you for taking your valuable time to write a wonderful feedback about our hotel. We are pleased that you have utilized and enjoyed the services & facilities of our hotel and do appreciate the fine sentiments expressed within. Thank you once again and look forward to the pleasure of welcoming you back on your future visits. Kind regards, Gobinath Prabaharan, Frontoffice Manager, Northgate Hotel Jaffna
Guest（家庭旅游） 2025-10-01
Super mooi hotel, grote kamers, fijn zwembad, zeer uitgebreid ontbijt buffet, en een goed diner a la carte, 2 super aardige obers Nithasan en Amjath hebben van ons diner een feestje gemaakt
酒店回复：
Thank you for taking your valuable time to write a wonderful feedback about our hotel. We are pleased that you have utilized and enjoyed the services & facilities of our hotel and do appreciate the fine sentiments expressed within. Thank you once again and look forward to the pleasure of welcoming you back on your future visits. Kind regards, Gobinath Prabaharan, Frontoffice Manager, Northgate Hotel Jaffna
Guest（Other） 2025-10-01
Safe parking behind the hotel, for €7. A bit expensive. Only fault. Otherwise excellent.Food superb.
酒店回复：
Dear Guest, many thanks for your stay and for your review. We are very happy that your enjoy the accommodation and our services. We look forward to welcoming you again. King regards.
Guest（Couple） 2025-09-01
Perfect hotel ...
Guest（Family） 2025-09-01
?????????? We had a wonderful stay here! From the very beginning, the staff went above and beyond to make our experience comfortable. They upgraded our reservation, offered us economical room options to accommodate our group of 21 , and suggested the half-board package, which turned out to be a great choice. Dinner was excellent, and the breakfast spread with its wide variety was equally exceptional—we truly enjoyed both. The rooms were comfortable and well-equipped with all the necessary amenities, which made our stay relaxing. Facilities were convenient, and we loved how easy it was to access the rooms, pool, and restaurant—everything was close by and very guest-friendly. The restaurant interior was beautiful and welcoming, creating a cozy yet elegant atmosphere that made our dining experience even more enjoyable. We also appreciate the thoughtful gesture of keeping the pool open beyond the usual hours. We had a great time there, though it could be even better with some regular maintenance. One small area that needs attention is the rear elevator—it works fine but could use a serious makeover, especially on the floor and the corners of the entrance, to match the otherwise excellent standards of the hotel. Overall, the staff’s friendliness, the excellent food, and the comfort of the facilities made our stay very pleasant and memorable. Highly recommended!
酒店回复：
Thank you for taking your valuable time to write a wonderful feedback about our hotel. We are pleased that you have utilized and enjoyed the services & facilities of our hotel and do appreciate the fine sentiments expressed within. Thank you once again and look forward to the pleasure of welcoming you back on your future visits. Kind regards, Gobinath Prabaharan, Frontoffice Manager, Northgate Hotel Jaffna
Guest（情侣） 2025-09-01
Arrivé par le train, on trouve l’h?tel à c?té de la gare, pratique et rapide. L’h?tel est moderne les chambres spacieuses. Quelques bémols sur la chambre, la clim n’est pas efficace et la chambre donne sur la gare, donc un peu de bruit mais heureusement il y a peu de trains Le petit déjeuner et les repas se prennent au 1er étage, le service est top il y a du choix et les serveurs très aimables et au petit soin. Des cocktails très abordables, pour bien commencer la soirée Une très bonne adresse sur Jaffna.
酒店回复：
Thank you for taking your valuable time to write a wonderful feedback about our hotel. We are pleased that you have utilized and enjoyed the services & facilities of our hotel and do appreciate the fine sentiments expressed within. Thank you once again and look forward to the pleasure of welcoming you back on your future visits. Kind regards, Gobinath Prabaharan, Frontoffice Manager, Northgate Hotel Jaffna

北门酒店

客户评价 由实住客人提供的真实点评

Guest（Couple） 2025-11-01

Guest（Business traveler） 2025-11-01

Guest（Other） 2025-11-01

Guest（其他） 2025-10-01

Guest（Family） 2025-10-01

Guest（家庭旅游） 2025-10-01

Guest（Other） 2025-10-01

Guest（Couple） 2025-09-01

Guest（Family） 2025-09-01

Guest（情侣） 2025-09-01

客户评价由实住客人提供的真实点评