Dear Guest, Thank you so much for taking the time to share your feedback, especially as someone who does not typically write reviews. We are truly delighted to hear that you found our staff to be excellent and that the location, amenities, and comfort of your room met your expectations. We’re glad to know that you enjoyed the breakfast as well, and we appreciate your recommendation for business travelers. We look forward to welcoming you back on your next visit to Zurich! Yours sincerely Matthias Ramer General Manager Sorell Hotel St. Peter
Dear Scott H Thank you so much for your wonderful feedback. We were pleased to hear that you enjoyed your stay with us and that we were able to impress you with our service and hospitality. If you would prefer a larger room for your next stay, we would be happy to offer you one of our larger room categories, such as a Deluxe King or Grand Deluxe King. These room types offer more space with the same facilities and are also equipped with a kitchenette. We look forward to welcoming you back soon and wish you all the best. With kind regards Matthias Ramer General Manager
Dear Enrique Thank you very much for your wonderful feedback. We were delighted to read that you enjoyed your stay with us and that we were able to impress you with our service. We have passed on your kind words to our housekeeping and service team, who were delighted to receive your feedback and wish you all the best! Our aim is to provide our guests with impressive service for an unforgettable stay, so that you can consider our special place as your second home and not just a hotel where you have stayed. It seems that we have succeeded in this and you have felt comfortable and welcome. We will, of course, take your suggestions for improving our services into consideration. Because nothing is perfect, we might try to come as close as possible. We are looking forward to welcoming you again soon and wish you all the best in meantime! Best regards Matthias Ramer General Manager
Dear guest Thank you very much for your wonderful feedback. We are delighted to read that you have thoroughly enjoyed your stay with us in Zurich. We are looking forward to welcoming you back soon and wish you all the best in the meantime. Best regards Matthias Ramer General Manager Sorell Hotel St. Peter
Dear guest First of all, we would like to thank you for the time you have invested to give us your feedback. We agree that the circumstances leading to your room being cleaned on the 1st of January, way later than usually planned, were unfortunate. We can only apologize for the waiting time. This most certainly does not live up to the high standard we strive to have and maintain. Rest assured that we discussed the matter and have already initiated measures to prevent such incidents in the future. Furthermore, all guests are always welcomed with the offer to help with their luggage. We do apologise if there was any misunderstanding in this matter. However, upon your arrival our team offered on multiple occasions to bring your luggage to the room which you had kindly asked us not to do. If our guests do not wish for us to take care of their luggage for them, we do have to respect that decision. We do, however as already mentioned above, always offer this service to our guests upon their arrival. If guests do wish to have assistance with bringing the luggage down to reception upon their check-out, we are always more then happy to do this for them too. After all, we are proud of our many services and do everything we can to ensure our guests have an unforgettable stay. However, a car park service is not part of our repertoire. We do not advertise this on platforms or on our own website. This amenity is a 5-star standard in Switzerland. If guests arrive by car, we refer them to car parks with which we work in order to obtain a discount. In Zurich, the options are very limited, as the city council wants to keep the city center largely traffic-free. We certainly hope that we may welcome you again and have a second chance to prove our 4* Superior services. Your sincerely Matthias Ramer General Manager
Dear Guest Thank you very much for your wonderful feedback. We are very proud to hear, that you have enjoyed your stay with us and had such an amazing time in Zurich. We would be very happy to welcome you back again soon at the Sorell Hotel St. Peter. Yours sincerely Matthias Ramer General Manager
Dear Guests Thank you very much for taking the time to give us some feedback. We were very pleased to hear that you enjoyed your stay with us at the Sorell Hotel St. Peter. Unfortunately, due to environmental restrictions we are only allowed to cool the rooms 5°C underneath the outside temperature if the temperature outside is above 20°C, to a maximum low of 22°C. We do offer fans to suport the system and we always reccommend to open the windows while our guest are out for dinner. This helps to get some fresh and cool air into the room while not disrupting the sleep at night. We would be very happy to welcome you back again at the Sorell Hotel St. Peter. Yours sincerely Matthias Ramer General Manager
