We’re truly sorry to hear about your disappointing experience at Spa Viata, and we sincerely apologize for the frustration caused by the unclear pricing, limited hydrothermal experience, and the steam room and amenity closures. This is not the level of experience we strive to provide, especially for guests who chose our hotel specifically for the spa, and your feedback has been shared with our spa leadership for immediate review and improvement. We appreciate you bringing this to our attention and hope you’ll give us another opportunity to serve you better.
Thank you for sharing your thoughtful feedback, and we’re sorry to hear that aspects of your stay did not meet expectations. We regret the concerns with the restaurant selections and pasta preparation, as well as the breakfast service environment and room lighting, and we’ve shared your comments with our dining and operations teams to ensure greater consistency and attentiveness. We do appreciate your kind words about our staff, and we hope you’ll give us another opportunity to serve you better.
Thank you for sharing such a lovely review. We’re delighted to hear that you enjoyed the spotless room and found our team to be friendly and accommodating—it’s wonderful to know your stay was such a great one. We look forward to welcoming you back to Hotel Viata again very soon.
Thank you for this wonderful recommendation. We’re thrilled to hear you enjoyed the room upgrade, our clean pool and hot tub, and the tranquil surroundings, and that your dining experience at Laurel Restaurant was excellent. We hope to welcome you back to Hotel Viata again soon.
Thank you for sharing your experience with us. We’re delighted to hear that Victoria at the front desk made your arrival seamless and welcoming, and that Carlton provided such enthusiastic and attentive service in the dining room at Laurel Restaurant. We hope to welcome you back to Hotel Viata again soon.
Thank you for sharing your experience, and we’re very sorry for the challenges you encountered at check-in and the condition of the room. This is not the level of service or compassion we expect from our front desk team, especially given your husband’s mobility needs, and your feedback has been shared for immediate review. We appreciate you bringing this to our attention and hope you’ll give us another opportunity to serve you better.
Thank you for sharing your concerns with us. We’re truly sorry to hear about the difficulty finding staff for valet and luggage assistance, as well as your disappointing room service experience. This is not the level of hospitality we strive to deliver, especially for returning guests, and we understand how frustrating these service gaps can be. Your feedback is being shared with our operations and dining teams so we can address these issues promptly. We hope you’ll consider giving us another opportunity to serve you better.
Thank you for taking the time to share your experience with us. While we’re glad to hear our front desk and valet teams made you feel welcome and that our location suited your needs, we’re very sorry for the inconveniences you encountered during your stay. Insufficient lighting, a missed bathroom cleaning, a malfunctioning door lock, and forgotten cutlery from room service all fall short of the standard we aim to provide. We appreciate you bringing these concerns to our attention so our housekeeping, maintenance, and dining teams can address them promptly. We hope you’ll give us another opportunity to serve you better.
Thank you for sharing such a delightful review! We’re thrilled to hear you enjoyed your stay, especially the delicious dishes at Laurel and the warm, attentive service from our evening bartender and team. We hope to welcome you back soon.
