Thank you for sharing such thoughtful feedback. We’re glad you enjoyed the design, spacious room, and amenities, and appreciate your recommendation. Your comments about housekeeping, staff interactions, and better communication at check-in are very important to us — we’re addressing these with our team to improve the guest experience. We hope to welcome you back soon for an even more seamless stay!
Thank you for sharing your feedback with us. We’re very sorry to hear that the room’s cleanliness, particularly the floors and surfaces, did not meet the high standards we strive to maintain. While we’re glad the beds and bathrooms felt fresh, the discomfort you experienced is completely understandable, and we appreciate you bringing this to our housekeeping team’s attention so we can address it promptly. We hope you’ll give us another opportunity to provide you with a stay that feels comfortable in every way.
Thank you for taking the time to share your feedback. We regret that your experience fell short of expectations and appreciate your honest review—it helps us identify where we can improve. We hope you’ll give us another opportunity to provide you with the exceptional stay you deserve.
Muchas gracias por su amable comentario. Nos alegra saber que encontró su habitación limpia y cómoda. Esperamos darle la bienvenida nuevamente muy pronto para otra estancia relajante en Hotel Viata.
Merci beaucoup d’avoir partagé votre expérience. Nous sommes ravis que vous ayez apprécié l’amabilité de notre équipe et la qualité du service au spa, mais nous regrettons sincèrement le retard et le manque de communication concernant la disponibilité de votre chambre. Votre retour est précieux et sera partagé avec nos équipes afin d’améliorer nos services. Nous espérons avoir le plaisir de vous accueillir à nouveau pour une expérience pleinement satisfaisante.
Thank you for sharing such a lovely review of your stay with us. We’re delighted to hear that our hillside setting, welcoming atmosphere, and amenities made your visit feel like a true retreat — and especially glad that Chandler helped make your time in Austin seamless and enjoyable. We truly appreciate your kind words about his outstanding service, and we’ll be sure to share them with him. We hope to welcome you back soon.
Muchas gracias por sus amables palabras! Nos alegra saber que disfrutó de un ambiente bonito, limpio y con un equipo atento. ?Esperamos darle la bienvenida de nuevo pronto!
