Dear Anthony,We’re genuinely sorry to hear about your disappointing experience. This is far from the standard we aim to provide. We sincerely apologize for the lack of cleanliness, the disturbance you experienced, and the absence of in-person service. Your feedback is being taken seriously and shared with our team for immediate review. We appreciate you bringing these concerns to our attention and regret that we did not meet your expectations.Sincerely,Inn at Gough
Dear Amanda,Thank you for your kind words and for choosing to stay with us in Hayes Valley. We're glad to hear you were comfortable and enjoyed your time here. We appreciate your feedback about luggage storage and understand how it can be inconvenient. While we currently don't have a front desk, we're exploring options to better support guests with late departures. We hope to welcome you back again soon!Thank you,Inn at Gough
