We attended The Fregate Hotel for our work Christmas meal with around 80 colleagues, and unfortunately the experience was far below expectations. Hygiene Concerns ?? During the meal, I witnessed a waiter use the urinal and leave without washing his hands. The toilets had no standard hygiene signage reminding staff and guests to wash hands, which is especially concerning during peak flu season. This gave the impression that neither staff nor management prioritize basic hygiene standards. Bar & Drinks ?? At our private function bar, drink prices were not displayed anywhere, nor mentioned when ordering. A small Malibu and Coke cost ￡10.06, a pint of Coke ￡6.60, and a pint of beer ￡7.80 – the most expensive drinks I’ve seen in Guernsey, with nothing special added (no lemon, lime, or garnish). Despite being a private booking, staff allowed members of the public to enter, buy drinks, and sit at tables. One guest even complained her champagne was flat and warm. Dining Experience ??? Water was served in glass jugs, warm and tasting like tap water. No bottled still or sparkling options were provided, which is below the standard of even basic restaurants. My turkey main course was very dry, accompanied by a small, pre-fabricated stuffing ball with an odd taste. Dessert was a cheesecake that looked appealing on the menu but turned out to be a cheap, prefabricated round with no crunchy base – more like something from a supermarket than a restaurant. Service & Atmosphere ?? Some waiters displayed odd habits, such as repeatedly adjusting table numbers or tucking napkins onto guests’ laps, which felt unnecessary and awkward. There was no music during the meal, and the table layout was one long line down the side of the building, creating no festive atmosphere. The disco was in a separate upstairs room with no chairs, and we had to supply our own speaker and laptop for music. This setup was poor compared to other venues where dining and entertainment are integrated. Overall Impression ? The evening was disappointing across hygiene, food quality, pricing, and atmosphere. For a hotel hosting a large Christmas function, the standards fell well short of what should be expected. I would not recommend The Fregate Hotel for similar events, as it lacked professionalism, value, and festive spirit.
Haven't been to this restaurant for quite a long time as it has lost a bit of it's aura however this time we had a superb meal with faultless non-intrusive service. Back to it's old self if being a bit of a special place to visit.
What an excellent experience we had at La Fregate. Location close to the ferry terminal was superb, the view from our very large and well appointed Bay View room was fantastic, and the food was outstanding. All the staff were very welcoming. We’d love to have stayed longer. Next time, maybe!
酒店回复：
Thank you for taking time to post a review of your recent stay. I am delighted you enjoyed your stay with us. Yours sincerely Simon Dufty General Manager
The staff were lovely, however the hotel needs a bit of work. Whilst the main areas were clean, the balconies for the rooms needed cleaning. Also there was chipped paintwork and some sealant missing around the bath. The breakfast menu was very good, however the cooked breakfast on the third day was cold and not the best.
The property is immaculate,quiet and extremely comfortable.Room service is impeccable,staff are helpful and nothing is too much trouble.Eating in the restraint is a joy to behold,the menu is varied and extremely tempting.breakfast is delicious to start the day.from in house toast and pastries,to fish and full English etc.the only thing I thought would be a great addition would be a mini bar in the room..overall.a wonderful place to stay,in my opinion. 10/10
The Hotel was immaculate. The rooms were well presented. There wasn't a mini bar however you could ring reception or the kitchen and order room service. They provided a free bottle of Spring water and still water every day. Tea and coffee facilities were good. The bathroom was large and very clean. The staff were fantastic ?? ?? nothing was too much trouble. The food at the restaurant was amazing. Top quality.
Nahe am Hafen und Busverbindungen gelegen (am Hang, Shortcut mit Treppe m?glich). Sehenswürdigkeiten fu?l?ufig. Wundersch?ne Aussicht (Balkon+Glasfront) vom Zi 202 auf Hafen, Inseln Herm und Sark. Abendessen sehr teuer u.nur kleine Portionen.Kapselkaffeemaschine/ Teekocher. Kostenfreie Wasserflaschen.
